Seeking a highly motivated and technically skilled AV Operations Technician to support high-visibility video conferencing environments. This role requires hands-on expertise in managing and maintaining AV systems including Crestron, Zoom, Polycom, and Windows 10 platforms. The ideal candidate will serve as a dedicated Video Bridge Operator, coordinating closely with Event and Executive Support teams to ensure seamless execution of meetings and events through rigorous equipment pre-checks and quality control. This is an excellent opportunity for someone with a strong background in AV hardware/software, and incident management, who thrives in fast-paced environments and is eager to make an impact on enterprise-level technology operations.
Responsibilities:
- Dedicated Video Bridge Operator to support high visibility support incidents
- Software/Equipment to support includes Crestron, Zoom, PolyCom and Windows10
- Coordinate with Event and Exec support teams for equipment pre-checks and quality control of events
- Ability to coordinate with customers and assist with Audio, Video Conferencing, Touch Panels, and deskside involving Unified Communications
- Effectively communicate with team members and customers while being influential on new ideas and processes.
- Perform preventative maintenance on UC equipment to ensure full functionality of all endpoints. Endpoints include Polycom, Crestron equipment and Win10 PCs
- Technically inclined to troubleshoot projectors and screens and able to replace projector lamps if needed as well as coordinate RMA vendor returns.
- Ability to identify root cause incidents and capture key details to expedite resolution with vendors and provide status to the team in a timely manner
- Ability to coordinate incident resolution from beginning to end while being aware of any escalation to their manager for visibility
- Knowledgeable in Unified Communications (UC) technology and Deskside Support with the ability to assimilate technologies under an IT centric solution
- Proactively monitor endpoints and escalate to site owners as necessary
Qualifications:
- High School Diploma required
- Bachelors degree preferred
- 5+ years of IT experience with hardware and software support in a corporate environment
- Adherence to onsite schedule 5 days per week at corporate office
- Extensive experience in supporting and troubleshooting AV equipment such as Polycom and Crestron solutions in conference room settings
- Excellent customer service skills and detail oriented in a highly energetic corporate environment
- Proficient in audio signal flows
- Experience with ServiceNow or other Helpdesk software
- Team player who works well with others in a fast-paced environment
- AV Console Programming preferred
- Scripting in PowerShell preferred
- Any AV certifications preferred
Dexian is an Equal Opportunity Employer that recruits and hires qualified candidates without regard to race, religion, sex, sexual orientation, gender identity, age, national origin, ancestry, citizenship, disability, or veteran status.