Ikuto
Onboarding & Implementation Lead – Marketing Technology (B2B SaaS)
Ikuto, San Mateo, California, United States, 94409
Onboarding & Implementation Lead – Marketing Technology (B2B SaaS)
This role sits at the intersection of marketing, technology, and customer delivery. As an Onboarding & Implementation Lead, you will work hands‑on with new B2B customers during onboarding, helping them design their first campaigns, configure integrations, and translate our AI platform into meaningful go‑to‑market outcomes.
The role We’re hiring an Onboarding & Implementation Lead to help B2B marketing teams successfully adopt a fast‑growing AI platform and see real value early. This is a post‑sales, consultative role; you’ll advise marketing teams on how to use the product effectively from day one.
Base pay range $120,000.00/yr – $200,000.00/yr
Location San Mateo, CA (Hybrid – 3 days in office)
Type Full‑time
Experience ~3–7 years
What you’ll be doing
Lead onboarding for new B2B customers, from kickoff through early adoption
Partner with demand gen, product marketing, and growth teams to shape initial campaigns
Guide customers on campaign structure, messaging workflows, and activation strategy
Configure and support integrations with tools like HubSpot, Marketo, Salesforce
Run working sessions, check‑ins, and hands‑on setup calls with customers
Help customers reach first ROI as quickly as possible
Collaborate with Sales to understand customer context and tailor onboarding plans
Share customer feedback and real‑world use cases with Product and Engineering
What we’re looking for We’re particularly interested in candidates who bring real marketing domain exposure, for example:
Experience working closely with B2B marketing teams (demand gen, product marketing, growth, lifecycle)
Background in marketing technology or sales technology environments
Familiarity with campaign‑based thinking: audiences, channels, messaging, activation
Comfort configuring and working inside tools like HubSpot, Marketo, Salesforce
Alongside that, you’ll likely have:
3–7 years in a customer‑facing SaaS role (implementation, onboarding, solutions consulting, customer success engineering, etc.)
A consultative, hands‑on approach to customer work
Strong communication skills and confidence advising customers
Comfort operating in a fast‑moving, early‑stage environment
What this role is not
Not a pure marketing role
Not a support or ticket‑driven CSM position
Not a pre‑sales solutions architect role
Not a long‑term account management or renewals role
Early‑stage, VC‑backed AI company building for modern B2B marketing teams
High ownership role with direct influence on customer success and product direction
Close collaboration with founders, product, and engineering
In‑office culture with flexibility and pace
Helpful backgrounds (not requirements)
Martech / salestech SaaS
Post‑sales solutions or implementation roles
Marketing operations, growth ops, or GTM‑adjacent roles
Consulting or solutions backgrounds with marketing exposure
#J-18808-Ljbffr
The role We’re hiring an Onboarding & Implementation Lead to help B2B marketing teams successfully adopt a fast‑growing AI platform and see real value early. This is a post‑sales, consultative role; you’ll advise marketing teams on how to use the product effectively from day one.
Base pay range $120,000.00/yr – $200,000.00/yr
Location San Mateo, CA (Hybrid – 3 days in office)
Type Full‑time
Experience ~3–7 years
What you’ll be doing
Lead onboarding for new B2B customers, from kickoff through early adoption
Partner with demand gen, product marketing, and growth teams to shape initial campaigns
Guide customers on campaign structure, messaging workflows, and activation strategy
Configure and support integrations with tools like HubSpot, Marketo, Salesforce
Run working sessions, check‑ins, and hands‑on setup calls with customers
Help customers reach first ROI as quickly as possible
Collaborate with Sales to understand customer context and tailor onboarding plans
Share customer feedback and real‑world use cases with Product and Engineering
What we’re looking for We’re particularly interested in candidates who bring real marketing domain exposure, for example:
Experience working closely with B2B marketing teams (demand gen, product marketing, growth, lifecycle)
Background in marketing technology or sales technology environments
Familiarity with campaign‑based thinking: audiences, channels, messaging, activation
Comfort configuring and working inside tools like HubSpot, Marketo, Salesforce
Alongside that, you’ll likely have:
3–7 years in a customer‑facing SaaS role (implementation, onboarding, solutions consulting, customer success engineering, etc.)
A consultative, hands‑on approach to customer work
Strong communication skills and confidence advising customers
Comfort operating in a fast‑moving, early‑stage environment
What this role is not
Not a pure marketing role
Not a support or ticket‑driven CSM position
Not a pre‑sales solutions architect role
Not a long‑term account management or renewals role
Early‑stage, VC‑backed AI company building for modern B2B marketing teams
High ownership role with direct influence on customer success and product direction
Close collaboration with founders, product, and engineering
In‑office culture with flexibility and pace
Helpful backgrounds (not requirements)
Martech / salestech SaaS
Post‑sales solutions or implementation roles
Marketing operations, growth ops, or GTM‑adjacent roles
Consulting or solutions backgrounds with marketing exposure
#J-18808-Ljbffr