Pearson
Senior Content Development Administrator
Pearson, Washington, District of Columbia, us, 20022
Senior Content Development Administrator
Application window: until December 12, 2025. Pay: $27–$28 per hour.
Required Qualifications
Bachelor’s degree.
Excellent internal and external customer service skills.
Excellent communication and interpersonal skills (including phone skills for distributed projects and customer/program team meetings).
Excellent writing skills, including accurate scorer training, coaching content staff to produce quality annotations, scoring decisions and other documentation.
Strong content‑specific knowledge and ability to develop, coach, and provide feedback to content staff assigned to projects.
Clear understanding of scoring concepts such as frequency distribution, validity, calibration, and other industry terminology, and the ability to apply that knowledge to scoring situations.
Strong computer skills, including Microsoft Office (Word, Excel, PowerPoint) and Google tools (Gmail, Drive, etc.), and ability to handle multiple computer applications simultaneously.
Ability to supervise large groups.
Strong initiative, organizational and leadership skills, prioritize and multi‑task, and make sound business decisions under tight deadlines.
Ability to maintain a confidential work environment.
Experience directing regional and distributed supervisors and scoring directors.
Strong working knowledge of scoring system reports, data management, and capacity to drive scoring management decisions and continuous improvement.
Preferred Qualifications
Two (2) years as a Scoring Director or five (5) years as a Scoring Supervisor in open‑ended scoring.
Background/experience in educational measurement, with knowledge of common scoring industry practices.
Desired Qualifications
Advanced degree.
Degree in education, English, mathematics, science, or language.
Teaching experience in grades K–12.
Basic Purpose and Objectives
Guide and supervise scoring directors assigned to projects.
Ensure that customers’ scoring decisions are applied consistently to all student responses.
Organizational Relationships
Receives general direction on Pearson and Scoring Services policy and procedures from the Content Manager.
Advises scoring directors on content‑ and item‑level scoring and quality issues, evaluates their performance, and provides feedback.
Works closely with Online Scorer Training Development, Project Support, Project Management, and Client Services to ensure overall project success.
Attends departmental, program team, and customer meetings; participates in strategic initiatives and continuous improvement activities.
Overall Functions And Responsibilities
Collaborates with the project manager to complete quality management plans, rangefinding plans, and other documentation.
Plans content hours for assigned projects.
Identifies and develops potential scoring directors from the pool of supervisors.
Conducts interventions and coaches scoring directors as needed.
Completes scoring director feedback forms and provides timely feedback.
Works with scoring directors to create online training modules and review training sets and annotations.
Ensures proper documentation, sign‑off, and archival of all scoring decisions and final training materials.
Guides scoring directors in completing project item evaluations and reviews prior to customer submission.
Monitors reports across grades and items to verify quality expectations are met and projects are on time.
Obtains, analyzes, and reports on scoring performance; participates in root‑cause analysis and recommends improvements.
Attends relevant project status and customer meetings; compiles appropriate reports.
Serves as primary customer contact for oral and written communication about content.
Performs the role of scoring director when necessary.
Supports new bids and proposals by analyzing customer requirements and providing insight on time and cost estimates.
Merges or mentors other projects’ content specialists or scoring directors as needed.
Assists the project manager in budget/cost estimate processes.
Ensures quality records are compiled and archived in accordance with Control of Records.
Working Conditions
Office environment that is safe and favorable to good working conditions.
May work in warehouse conditions on occasion.
Standard Requirements
Ability to travel and work evenings and/or weekend shifts as necessary.
Eligibility requirements: Pearson is an Equal Opportunity Employer and a member of E‑Verify. Employment decisions are based on qualifications, merit, and business need. Qualified applicants will receive consideration for employment without regard to race, ethnicity, color, religion, sex, sexual orientation, gender identity, gender expression, age, national origin, protected veteran status, disability status or any other group protected by law. We actively seek qualified candidates who are protected veterans and individuals with disabilities as defined under VEVRAA and Section 503 of the Rehabilitation Act. If you have a disability and need assistance using this career site, please request reasonable accommodations by emailing
TalentExperienceGlobalTeam@grp.pearson.com .
#J-18808-Ljbffr
Required Qualifications
Bachelor’s degree.
Excellent internal and external customer service skills.
Excellent communication and interpersonal skills (including phone skills for distributed projects and customer/program team meetings).
Excellent writing skills, including accurate scorer training, coaching content staff to produce quality annotations, scoring decisions and other documentation.
Strong content‑specific knowledge and ability to develop, coach, and provide feedback to content staff assigned to projects.
Clear understanding of scoring concepts such as frequency distribution, validity, calibration, and other industry terminology, and the ability to apply that knowledge to scoring situations.
Strong computer skills, including Microsoft Office (Word, Excel, PowerPoint) and Google tools (Gmail, Drive, etc.), and ability to handle multiple computer applications simultaneously.
Ability to supervise large groups.
Strong initiative, organizational and leadership skills, prioritize and multi‑task, and make sound business decisions under tight deadlines.
Ability to maintain a confidential work environment.
Experience directing regional and distributed supervisors and scoring directors.
Strong working knowledge of scoring system reports, data management, and capacity to drive scoring management decisions and continuous improvement.
Preferred Qualifications
Two (2) years as a Scoring Director or five (5) years as a Scoring Supervisor in open‑ended scoring.
Background/experience in educational measurement, with knowledge of common scoring industry practices.
Desired Qualifications
Advanced degree.
Degree in education, English, mathematics, science, or language.
Teaching experience in grades K–12.
Basic Purpose and Objectives
Guide and supervise scoring directors assigned to projects.
Ensure that customers’ scoring decisions are applied consistently to all student responses.
Organizational Relationships
Receives general direction on Pearson and Scoring Services policy and procedures from the Content Manager.
Advises scoring directors on content‑ and item‑level scoring and quality issues, evaluates their performance, and provides feedback.
Works closely with Online Scorer Training Development, Project Support, Project Management, and Client Services to ensure overall project success.
Attends departmental, program team, and customer meetings; participates in strategic initiatives and continuous improvement activities.
Overall Functions And Responsibilities
Collaborates with the project manager to complete quality management plans, rangefinding plans, and other documentation.
Plans content hours for assigned projects.
Identifies and develops potential scoring directors from the pool of supervisors.
Conducts interventions and coaches scoring directors as needed.
Completes scoring director feedback forms and provides timely feedback.
Works with scoring directors to create online training modules and review training sets and annotations.
Ensures proper documentation, sign‑off, and archival of all scoring decisions and final training materials.
Guides scoring directors in completing project item evaluations and reviews prior to customer submission.
Monitors reports across grades and items to verify quality expectations are met and projects are on time.
Obtains, analyzes, and reports on scoring performance; participates in root‑cause analysis and recommends improvements.
Attends relevant project status and customer meetings; compiles appropriate reports.
Serves as primary customer contact for oral and written communication about content.
Performs the role of scoring director when necessary.
Supports new bids and proposals by analyzing customer requirements and providing insight on time and cost estimates.
Merges or mentors other projects’ content specialists or scoring directors as needed.
Assists the project manager in budget/cost estimate processes.
Ensures quality records are compiled and archived in accordance with Control of Records.
Working Conditions
Office environment that is safe and favorable to good working conditions.
May work in warehouse conditions on occasion.
Standard Requirements
Ability to travel and work evenings and/or weekend shifts as necessary.
Eligibility requirements: Pearson is an Equal Opportunity Employer and a member of E‑Verify. Employment decisions are based on qualifications, merit, and business need. Qualified applicants will receive consideration for employment without regard to race, ethnicity, color, religion, sex, sexual orientation, gender identity, gender expression, age, national origin, protected veteran status, disability status or any other group protected by law. We actively seek qualified candidates who are protected veterans and individuals with disabilities as defined under VEVRAA and Section 503 of the Rehabilitation Act. If you have a disability and need assistance using this career site, please request reasonable accommodations by emailing
TalentExperienceGlobalTeam@grp.pearson.com .
#J-18808-Ljbffr