Sr Technical Lead, Audio Visual - Sheraton Boston Hotel Job at Encore in Boston

Sr Technical Lead, Audio Visual - Sheraton Boston Hotel

The Sr. Technical Lead is a Mid-Tier technical operator focusing on small general session work, or assisting with larger general sessions. This role bridges between technical lead and technical specialist and reports to an Operations Manager, Director of Operations, or DET.

Key Job Responsibilities

Equipment Operation

• Ensures flawless event execution through accurate and timely set up, operation, and breakdown of advanced audiovisual equipment.
• Troubleshoots technical issues and resolves problems quickly.
• Complies with all company security and safety measures.
• Ensures equipment is secure from theft and/or damage when in use.

Customer Service

• Provides excellent service and strives to exceed the expectations and needs of internal and external customers.
• Maintains a positive relationship with all clients through effective communication.
• Collaborates with the internal team on event solutions pre-event and during event to ensure the best possible customer satisfaction.
• Understands and fosters the hotel/client relationship.

Training/Staff Development

• Creates an atmosphere that fosters the development of technical and leadership skills in other employees.
• Provides mentorship and coaching to technical, sales, and operations team members to develop technical skills as needed.

Event Supervision

• Performs advanced work (pre/during/post event) with operations team members.
• Supervises and directs other technicians during an event.

Equipment Maintenance

• Assists the team with proper security, storage, transportation, and maintenance of equipment.
• Performs inventory and forecasting of equipment needs.

Job Qualifications

• Bachelor’s Degree preferred.
• 2+ years of field experience in specialty area required.
• 2-3 years of customer service or hospitality experience preferred.
• Internal applicants must meet/complete all training and certification requirements determined by Encore’s Global Learning Training Program in their current position and for the position they are applying to. Review the requirements at https://tinyurl.com/yaznwvk7.
• External applicants must meet/validate and achieve/complete all training and certifications required for this position, within 60 days of start date. For technical external requirements, view our career path at https://jobs.encoreglobal.com/en/career-paths.
• Ability to interact professionally and effectively with a diverse workforce, customer base, and senior-level management.
• Strong customer, client and coworker interface experience and abilities.
• A valid driver’s license required for team members in positions that may operate company vehicles. Additional DOT requirements may need to be met if applicable.
• Must be able to lift 50 lbs.

Competencies

• Deliver World Class Service: Hospitality, Ownership
• Do The Right Thing: Demonstrates Self-Awareness
• Drive Results: Ensures Accountability
• See The Big Picture: Decision Quality, Manages Complexity
• Value People: Collaborates

Physical Requirements

• Sitting: 2‑3 Hours
• Standing: 4‑5 Hours
• Walking: 4‑5 Hours
• Stooping: 2‑3 Hours
• Crawling: 2‑3 Hours
• Kneeling: 2‑3 Hours
• Bending: 2‑3 Hours
• Reaching (above your head): 2‑3 Hours
• Climbing: 0‑1 Hours
• Grasping: 4‑5 Hours

• 0‑15 lbs: Continuously
• 16‑50 lbs: Frequently
• 51‑100 lbs: Occasionally
• Over 100 lbs: Occasionally

• 0‑15 lbs: Continuously
• 16‑50 lbs: Frequently
• 51‑100 lbs: Occasionally
• Over 100 lbs: Never

• Close Vision: Continuously
• Distance Vision: Continuously
• Color Vision: Frequently
• Peripheral Vision: Occasionally
• Depth Perception: Frequently
• Hearing: Continuously

• 0‑15 lbs: Continuously
• 16‑50 lbs: Frequently
• 51‑100 lbs: Frequently
• Over 100 lbs: Occasionally

Note: The physical requirements marked with an asterisk indicate activities performed without assistance.

Team members must be able to meet the physical demands above in order to successfully perform the essential job functions. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Work Environment

Hotel: Work is performed in a hotel/convention center environment. The environment varies from moderately quiet to noisy volumes. Team members will use high-end audio-visual equipment and will be exposed to heights via lifts and ladders. Working times will include irregular hours, on‑call status, including days, evenings, weekends and holidays. Team members must adhere to appearance guidelines based on Encore’s standards for hotels.

Warehouse: Work is performed at event venues and in a warehouse environment. Working conditions vary from moderately quiet to noisy volumes and involve high-end audio-visual equipment. Working times may include irregular hours and on‑call status, including days, evenings, weekends and holidays.

The above information is not necessarily an exhaustive list of all responsibilities, duties, skills, efforts, requirements or working conditions associated with the job. While this is an accurate reflection of the current job, management reserves the right to revise the job or require other tasks as assigned.

Hourly Pay Range: $21.91 - $26.84. The compensation offered for this role is determined based on the qualifications outlined in the job posting for the specified location. Final compensation is based on a number of factors including location, travel, relevant work experience, or particular skills and expertise. In addition, some positions may be eligible for other compensation such as overtime, bonuses or incentives.

Encore is committed to providing the best benefits options for our employees and families. View the benefits options for our employees worldwide at https://www.encoreglobal.com/benefits.

We pride ourselves on cultivating a welcoming culture where every individual is celebrated for their unique strengths and differences. View details on our commitment to inclusivity and belonging at https://www.encoreglobal.com/inclusivity.

Seniority level: Mid‑Senior level

Employment type: Full‑time

Job function: Design, Art/Creative, and Information Technology; Industries: Events Services