Akraya, Inc.
Principal AI Customer Experience Designer : 25-07272 (San Francisco)
Akraya, Inc., San Francisco, California, United States, 94199
Primary Skills:
AI/ML Expertise, UX/UI Design Mastery, Conversational Design Advanced, Salesforce Integration Knowledgeable, Figma Proficiency Expert Contract Type: W2 Only Duration: 6+ Months with Possible Extension Location: Remote ( - Remote) Pay Range: $65-$70/Hr. on W2 #LP
Job Summary: Seeking a Principal AI Customer Experience Designer to lead the design and implementation of a groundbreaking AI-powered customer support experience integrated with Salesforce. The role involves driving the project from proof of concept and minimum viable product stages through to a scalable transformative product, collaborating closely with engineering and product teams. The ideal candidate will bring strategic leadership, foster innovation, and ensure a seamless user experience.
Key Responsibilities:
Define and deliver the end-to-end design for POC and MVP phases. Design conversational AI experiences and multi-modal interaction patterns. Create a comprehensive design system and interaction guidelines. Execute user research, usability testing, and make critical trade-off decisions. Deliver production-ready designs with detailed documentation for engineering handoff.
Must-Have Skills:
Deep expertise in conversational design and AI/ML product design. Expert proficiency in Figma and other modern design tools. Ability to work autonomously and influence without authority.
Industry Experience:
Experience designing enterprise B2B SaaS platforms. Background in customer support technology workflows. Understanding of NLP, LLMs, and conversational AI capabilities/constraints.
ABOUT AKRAYA Akraya is an award-winning IT staffing firm consistently recognized for our commitment to
excellence and a thriving work environment . Most recently, we were recognized Inc's Best Workplaces 2024 and Silicon Valley's Best Places to Work by the San Francisco Business Journal (2024) and Glassdoor's Best Places to Work (2023 & 2022)!
Industry Leaders in IT Staffing As staffing solutions providers for Fortune 100 companies, Akraya's industry recognitions solidify our leadership position in the IT staffing space.
We don't just connect you with great jobs, we connect you with a workplace that inspires!
Join Akraya Today! Let us lead you to your dream career and experience the Akraya difference. Browse our open positions and join our team!
AI/ML Expertise, UX/UI Design Mastery, Conversational Design Advanced, Salesforce Integration Knowledgeable, Figma Proficiency Expert Contract Type: W2 Only Duration: 6+ Months with Possible Extension Location: Remote ( - Remote) Pay Range: $65-$70/Hr. on W2 #LP
Job Summary: Seeking a Principal AI Customer Experience Designer to lead the design and implementation of a groundbreaking AI-powered customer support experience integrated with Salesforce. The role involves driving the project from proof of concept and minimum viable product stages through to a scalable transformative product, collaborating closely with engineering and product teams. The ideal candidate will bring strategic leadership, foster innovation, and ensure a seamless user experience.
Key Responsibilities:
Define and deliver the end-to-end design for POC and MVP phases. Design conversational AI experiences and multi-modal interaction patterns. Create a comprehensive design system and interaction guidelines. Execute user research, usability testing, and make critical trade-off decisions. Deliver production-ready designs with detailed documentation for engineering handoff.
Must-Have Skills:
Deep expertise in conversational design and AI/ML product design. Expert proficiency in Figma and other modern design tools. Ability to work autonomously and influence without authority.
Industry Experience:
Experience designing enterprise B2B SaaS platforms. Background in customer support technology workflows. Understanding of NLP, LLMs, and conversational AI capabilities/constraints.
ABOUT AKRAYA Akraya is an award-winning IT staffing firm consistently recognized for our commitment to
excellence and a thriving work environment . Most recently, we were recognized Inc's Best Workplaces 2024 and Silicon Valley's Best Places to Work by the San Francisco Business Journal (2024) and Glassdoor's Best Places to Work (2023 & 2022)!
Industry Leaders in IT Staffing As staffing solutions providers for Fortune 100 companies, Akraya's industry recognitions solidify our leadership position in the IT staffing space.
We don't just connect you with great jobs, we connect you with a workplace that inspires!
Join Akraya Today! Let us lead you to your dream career and experience the Akraya difference. Browse our open positions and join our team!