Lead, Technical Writer
Join Epsilon to lead the creation and automation of technical documentation for our software products. The role focuses on producing clear, accurate, and user‑friendly content while leveraging AI and automation to enhance documentation workflows, including release notes and product guides.
Key Responsibilities
- Define and maintain documentation standards, style guides, and best practices.
- Compose and edit high‑quality technical content, including product documentation, release notes, and API guides.
- Design and implement automated workflows for generating release notes and product documentation using AI tools.
- Collaborate with engineering and product teams to integrate documentation automation into CI/CD pipelines.
- Partner with product managers, developers, and UX teams to ensure documentation aligns with product functionality and user needs.
- Contribute to the evolution of documentation processes across the organization.
- Continuously improve documentation quality through user feedback and analytics.
Required Qualifications
- 8+ years of technical writing experience for software products, with at least 3 years in a senior role.
- Proven experience in automating documentation workflows, including release notes and product guides.
- Hands‑on experience with AI‑driven documentation tools, CI/CD pipelines, and automation frameworks.
- Bachelor’s degree in Technical Communication, Computer Science, or related field (or equivalent experience).
Preferred Qualifications
- Experience with scripting languages (Python, JavaScript) for automation.
- Familiarity with AI/ML concepts and their application in content generation.
- Knowledge of cloud platforms and SaaS environments.
Salary & Benefits
- Base Salary: $77,100 – $156,500 (depend on skills, experience, location, and applicable laws).
- Benefits include flexible time off, paid holidays, sick leave, parental and childcare assistance, health coverage, 401(k), tuition assistance, commuter benefits, and more.
Application deadline: 2/11/2026.
EEO Statement
Epsilon is an Equal Opportunity Employer. Epsilon’s policy is not to discriminate against any applicant or employee based on race, age, sex, gender identity, sexual orientation, marital status, national origin, ancestry, citizenship status, disability, religion, creed, color, mental or physical disability, or any other characteristic protected by applicable law. Epsilon also prohibits harassment of applicants and employees based on any of these protected categories and provides accommodations for applicants with disabilities. Please contact to request an accommodation.
Seniority Level
Not Applicable
Employment Type
Full‑time
Job Function
Marketing, Public Relations, and Writing/Editing
Industry
Advertising Services
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