SpotLight Sioux Falls is hiring: General Manager - Video Content Operations in S

General Manager – Video Content Operations

Must live in Sioux Falls, SD – no outside applicants will be considered.

General Manager — Gravity Growth, Parent Company

Location: Remote / Hybrid

Type: Full-Time

Reports to: Founder / Executive Team

Why This Role Exists

Gravity Growth doesn’t sell fluff. We sell video that drives growth. That means clients, timelines, creatives, and platforms moving in sync. The General Manager owns that sync.

This role is responsible for day‑to‑day operations, client experience, team execution, and delivery quality across video production, editing, design, and social distribution (LinkedIn + Meta, including paid ads). If something ships late, breaks, or underdelivers — this role sees it coming and fixes it.

Core Responsibilities

Client Experience & Account Ownership

• Own the end‑to‑end client relationship post‑sale
• Lead onboarding, expectations, timelines, and ongoing communication
• Translate client goals into clear execution plans for video + social
• Proactively manage scope, feedback loops, revisions, and renewals
• Ensure clients feel informed, confident, and taken care of (no ghosting, ever)

Project & Production Oversight

• Coordinate videography schedules, production needs, and deadlines
• Manage editing and design workflows to maintain consistency and quality
• Create and enforce production SOPs so nothing lives in someone’s head
• Balance speed with quality — fast is good, sloppy is not
• Lead videographers, editors, designers, and social managers
• Set priorities, assign work, and remove blockers
• Hold the team accountable to timelines, quality, and communication standards
• Build a culture of ownership, clarity, and continuous improvement
• Identify gaps in process, skill, or capacity and fix them

Social Media & Paid Media Oversight

• Oversee content distribution on LinkedIn and Meta (Facebook + Instagram)
• Ensure video is optimized per platform (formats, hooks, captions, CTAs)
• Coordinate with Meta Ads execution
• Creative alignment
• Campaign timelines
• Performance feedback loops
• Translate performance insights into creative and strategic adjustments

Operational Systems & Scale

• Build and refine systems for:
• Project management
• Client communication
• Asset storage
• Feedback and approvals
• Own weekly capacity planning and delivery forecasting
• Help the agency scale without chaos
• Work closely with leadership on resourcing, pricing feedback, and margin awareness

What Success Looks Like

• Clients stay longer, refer more, and trust the process
• Projects ship on time with fewer revisions and less stress
• Creatives know exactly what’s expected and when
• Leadership isn’t stuck in Slack solving fires
• Gravity Growth feels buttoned‑up, premium, and scalable

Who This Is For

• You’ve run ops or managed delivery at a creative, video, or marketing agency
• You understand video production and digital distribution
• You’re calm under pressure and allergic to chaos
• You communicate clearly, directly, and proactively
• You don’t need micromanagement — you are the management

Skills & Experience

• 5+ years in agency operations, account management, or project leadership
• Strong understanding of:
• Video editing and design processes
• Meta platforms and Meta Ads (high‑level, not media buyer)
• Experience leading creative teams
• Comfortable with project management tools (ClickUp, Asana, Notion, etc.)

Bonus Points

• You’ve scaled an agency before
• You think in systems, not duct tape
• You can translate creative into business outcomes
• You hate “we’ll figure it out later” as much as we do

Seniority level

• Director

Employment type

• Full‑time

Job function

• Design, Art/Creative, and Information Technology

Industries

• Advertising Services