Fay Financial is hiring: AVP, Creative Strategy in Chicago

Founded in 2008, The Fay Group is a diversified real‑estate services company that offers a complete range of home‑ownership products and services, including mortgage servicing, property renovations, property management, realty, business‑purpose lending, and insurance. We consider the people behind those mortgages and work hard to give them the best opportunity to stay in their homes by providing solutions that help them navigate the challenges of homeownership while working toward their long‑term financial goals.

Responsibilities

• Lead all phases of creative development and execution of brand strategy to produce a positive customer experience that drives revenue.
• Ensure adherence to all policies and standards that reinforce the organization’s branding strategy and quality goals across all Fay and Genstone brands.
• Monitor daily work progress and resolve issues to meet all production timelines.
• Manage both internal and external design resources and collaborate strongly with business unit leaders, cross‑functional approvers, and the entire Marketing Team.

Qualifications

• Bachelor’s degree in Marketing or related field.
• 5+ years of experience in marketing, communication, public relations, within mortgage, financial services, or real‑estate company.
• Proven track record of developing and executing creative marketing strategies across multiple channels.
• Experience supporting creative departments/graphic design teams.
• 3+ years of demonstrated experience leading/managing an effective team.
• Direct‑to‑consumer experience required; B2B design experience strongly preferred.
• General understanding of digital and print production processes.
• Proficient in MS Office, including Outlook, Excel, Word, and PowerPoint.
• Excellent web development skills, including WordPress and Wix, and experience developing public‑facing content.
• Experience with Adobe Creative Suite applications.
• Experience with Canva or other web‑based design platforms.
• Working knowledge of CSS, HTML5, and JavaScript.
• Experience with Email/CRM systems (Total Expert, Salesforce, Klaviyo, Hubspot, or similar) for email design.
• Demonstrated experience working in a fast‑paced workplace environment.
• Familiarity with Project Management Software (Monday.com, JIRA, etc.) to manage project workflow.
• Familiarity with AI Tools to aid in design and copywriting tasks.
• Strong planning and project management skills with a history of successful execution of plans.
• Effective at managing multiple priorities under tight deadlines.
• Client‑focused with strong execution skills and results orientation.
• Effective management skills to include assisting with talent selection, training, coaching, mentorship, and performance management.
• Strong verbal and written communication skills.
• Strong interpersonal skills with the ability to develop and maintain effective relationships across the organization.
• Strong listening skills with the ability to facilitate meetings and effectively lead discussions.
• Strong organizational skills; effective time management for self and team.
• Strong analytical skills.
• Strong problem‑solving abilities.
• Strong attention to detail.
• Solid decision‑making abilities coupled with sound judgment.
• Compliance orientation.
• Collaborative approach to work.
• High degree of business acumen; strong fiscal and technical aptitude.
• Self‑directed; comfortable working with ambiguity and uncertainty.
• High degree of professional maturity, integrity, and ability to maintain confidential data and information.

Featured Benefits

• Medical, Dental and Vision Insurance
• Company Paid Life Insurance
• Disability Insurance
• Pet Insurance
• 401k Program with Employer Matching
• 3 Weeks Paid Time Off (PTO)
• Paid Holidays
• Wellness Initiatives
• Employee Assistance Program
• Eligible for Hybrid Work Schedule with Remote Flex Days

Compensation

• The hiring range for this position is between $95,000.00 and $115,000.00 annually.
• This position is eligible for an annual discretionary bonus.

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The Fay-Constructive Foundation was established to fulfill the philanthropic mission of The Fay Group employees to serve the communities in which they live and work. Our employees make voluntary contributions to the Foundation. Each quarter, their contributions are donated to organizations focused on improving education opportunities, combating poverty, and supporting military service members and first responders.

At Fay, we believe that the best ideas come from having a team that is diverse in backgrounds, experiences, and perspectives. We strive to ensure each of our employees feels valued, respected, and included, and is presented with equal opportunities to be successful. Fay is an equal‑opportunity workplace. The Fay Group and affiliated companies participate in E‑Verify. For more information, go to www.dhs.gov/E-Verify.