Nothing Bundt Cakes is hiring: Part Time Joy Creator - Guest Service Representat

Part Time Joy Creator - Guest Service Representative / Crafter San José, CA – Join the Nothing Bundt Cakes team as a Part‑time Joy Creator. This year‑round position requires weekday, weekend, and holiday availability, including Sundays. Accountabilities / Duties Promptly greets walk‑in and phone guests with genuine warmth and helpful enthusiasm to determine interests and needs, following NbC Sweet Steps of Service to create a superior guest experience. Maintains strong product knowledge to educate guests on NbC cake distinction, size and flavor profile options, pricing, special promotions, and complimentary retail merchandise. Suggests additional merchandise, including balloons, candles, and cards, to complete a unique celebration. Processes guest orders efficiently and accurately using the point‑of‑sale system and invites guests to join the NbC Email Club for special promotions and ongoing connection. Upholds a clean and organized bakery presentation, including routine sweeping, mopping, and dusting of countertops, windows, and other surfaces. Replenishes retail merchandise and cake display case to ensure a strong visual presentation. Assembles cake and balloon orders according to guest specifications, following NbC cake decorating and presentation standards with precision. Prioritizes workload according to schedule to ensure all orders are completed at the appropriate pick‑up or delivery time, and crafts all orders for walk‑in guests. Prepares cake decorations, boxes, bows, and other packaging materials in advance to ensure supplies are readily available for cake order demands. Monitors inventory of cake‑crafting supplies and notifies management when replenishment is required. Evaluates frosted and decorated cakes to ensure NbC standards are met and reports any quality control issues to management. Complies with all health and safety guidelines and NbC policies and procedures, including strict adherence to dress code and personal hygiene. Maintains a consistent work attendance and punctuality record. Core Values and Competencies Servant’s Heart Goes above and beyond to support the team or guest, and is reliable, trustworthy and responsive. Keeps the good of the team or guest ahead of personal interests or gain. Displays humility and empathy in interactions with others. Spirit of a Champion Demonstrates pride in responsibilities, an intense drive, and a passion to succeed. Takes initiative and 100% ownership of responsibilities, with zero excuses for issues within direct control. Operates with a strong sense of urgency and adheres to NbC brand standards. Genuine Connections Projects warmth, enthusiasm, and optimism that attracts others. Builds positive, productive relationships with all team members. Listens actively and communicates openly, clearly and respectfully. Knowledge, Skills, and Abilities Exhibits high energy and strong interpersonal skills; is friendly, helpful, positive, patient, socially confident and communicative. Enjoys interacting with diverse people and excels at providing a superior guest experience. Can perform multiple tasks simultaneously while maintaining meticulous attention to detail. Is diligent, organized and self‑motivated. Has the ability to understand and carry out oral and written instructions and request clarification when needed. Is comfortable with new technology and can operate a point‑of‑sale system. Understands basic arithmetic; can perform calculations when needed and provide monetary change using U.S. currency. Has the capacity to stand for extended periods of time and work in a fast‑paced environment. Education, Certifications, and Work Experience Requirements Applicants must be 16 years of age or older. While no formal education or work experience is required, previous guest service experience at a bakery, restaurant, or retail store is a plus. Work Availability Must have flexibility to work various shifts, including early mornings, evenings, weekends, and holidays. Must be available to work Sundays. Employees at a franchised Nothing Bundt Cakes bakery location are employed by the franchise owner/operator and are not employees of Nothing Bundt Cakes Corporate. Each franchise owner/operator is responsible for ensuring compliance with local, state, and federal law. California Applicant Privacy Policy #J-18808-Ljbffr