Global Customer Innovation and User Experience Lead, People Organization Job at

Global Customer Innovation and User Experience Lead, People Organization Join to apply for the Global Customer Innovation and User Experience Lead, People Organization role at Bristol Myers Squibb . We offer a challenging, meaningful, and life‑changing work environment where innovative solutions drive patient outcomes. Employees grow through high‑impact opportunities and collaborative teams that shape the future of medicine. Key Responsibilities Design with the End User in Mind – Partner with People process owners and HRIS teams to ensure all tools and programs are designed through the lens of the employee or manager experience. Drive Human‑Centred Design – Facilitate employee co‑design sessions, empathy mapping, journey mapping, and usability testing for new or updated People processes and systems. Simplify the Complex – Translate multi‑step People processes into intuitive, user‑friendly workflows, eliminating unnecessary clicks, jargon, process‑steps, and documentation wherever possible. Prototype & Test – Develop and test low‑fidelity prototypes and mock‑ups to validate usability before full‑scale deployment. Advocate for Embedded Guidance – Promote and help build in‑tool guidance (e.g., smart prompts, tooltips, embedded help) to reduce reliance on static "how to" documents. Benchmark Against Best‑in‑Class – Stay on top of consumer experience trends (e.g., e‑commerce, mobile UX) and continuously bring innovation and inspiration to People process design. Feedback Loop Creation – Establish feedback mechanisms (surveys, in‑tool prompts, focus groups) to continuously improve People digital experiences. Cross‑Functional Collaboration – Work closely with IT, HRIS, Digital Workplace, Communications, and People program leads to ensure a cohesive and consistent experience. Required Qualifications 6+ years of experience in employee experience, HR operations, user experience design, or a similar function. Strong grasp of design thinking, human‑centred design principles, or UX methodology. Proven ability to simplify complex processes with a customer‑first mindset. Customer Focus group specialist who brings best practices in recruiting, facilitating, and analysing customer insights from focus groups and surveys. Skilled in qualitative research design and methods (depth interviews, focus groups, online communities, diary studies, user research), including moderation and data analysis. Excellent communication skills and the ability to influence cross‑functional teams. Experience working with Workday or similar HRIS tools is a plus. Preferred Qualifications Experience in customer‑centric transformations or customer digital adoption projects. Background in service design, product design, or consumer‑facing technology. Familiarity with tools such as Figma, Mural, Qualtrics, or similar for prototyping, benchmarking and testing. Compensation Overview Tampa – FL – US $122,910 – $148,938 (starting range for full‑time, FTE). Additional incentive cash and stock opportunities (based on eligibility) may be available. Final compensation will be decided based on demonstrated experience. Eligibility for specific benefits listed on our careers site may vary by location. For more on benefits, please visit https://careers.bms.com/life-at-bms/. On‑site Protocol Occupancy type is determined by the nature and responsibilities of your role. Depending on the role, you may be required to work on‑site full‑time, hybrid, or remote. Details are available at our careers site. Supporting People With Disabilities We are dedicated to ensuring that people with disabilities can excel through a transparent recruitment process. Applicants can request reasonable workplace accommodations before acceptance of a job offer. Contact adastaffingsupport@bms.com for inquiries. Visit https://careers.bms.com/eeo-accessibility for our Equal Employment Opportunity statement. Candidate Rights BMS will consider qualified applicants with arrest and conviction records, pursuant to applicable laws. For additional information specific to California residents, visit https://careers.bms.com/california-residents/. Data Protection We will never request payments, financial information, or social security numbers during our application or recruitment process. Learn more about protecting yourself at https://careers.bms.com/fraud-protection. All data processed in connection with role applications will be treated in accordance with applicable privacy policies and regulations. #J-18808-Ljbffr