Roo is hiring: Director of Product Design (San Francisco) in San Francisco
Roo, San Francisco, CA, US
What We Do
Roo ( has created the first B2B labor marketplace in animal healthcare that connects veterinary professionals with hospitals through innovative technology. Our dynamic platform enables hospitals to fulfill personnel needs in real time, while allowing highquality veterinary professionals to secure work at the click of a button. Roo represents a growing opportunity to help hospitals meet allthings staffing and to build a community of resilient veterinary professionals who value flexibility and worklife balance, while providing the best possible outcomes for clients and their pets.
About the Role
We are hiring a Head of Product Design to lead and scale the design function at Roo. This role reports to the VP of Product and Design and owns the full design vision across the entire product surface including marketplace, platform, mobile, growth flows, and internal tools. You will shape how design influences strategy, how designers work across squads, and what the future experience of Roo will look and feel like.
The role blends vision and handson leadership. You should be equally comfortable exploring future concepts and ensuring the team delivers high quality work in the present. You will grow the design team and establish the practices that help the function scale with the company.
Responsibilities
- Lead, mentor, and grow the 6person Product Design team. Support designers in developing strong craft, critical thinking, and strategic influence.
- Own the endtoend design vision across all Roo product surfaces and guide how that vision evolves as the company expands beyond marketplace offerings.
- Partner with Product, UX Research, and Engineering leadership to align design direction with product strategy and company goals.
- Build and strengthen design systems that enable consistency, quality, and scalability.
- Shape design practices across discovery, concept development, interaction design, prototyping, and delivery.
- Help define and improve core intentbased experiences that support onboarding, activation, engagement, and retention.
- Translate longterm vision into clear, nearterm design work that supports incremental progress.
- Encourage exploration and push the team to rethink assumptions while staying grounded in user needs and market realities.
- Represent design in leadership settings and help influence product direction through clarity of vision and insight into user behavior.
- Ensure design quality remains high across squads and product surfaces.
- Advocate for the customer experience across every surface and ensure design decisions always reflect real customer needs.
Qualifications
- 12+ years of product design experience with significant leadership responsibilities.
- Experience owning the design vision and execution for a full product surface in a fastmoving startup or marketplace environment.
- Strong portfolio demonstrating excellence across interaction design, systems thinking, product storytelling, and usercentered craft.
- Experience building and scaling design systems.
- Demonstrated ability to grow, coach, and support designers in producing highquality work.
- Ability to bring clarity to ambiguous spaces and turn loose ideas into compelling product concepts.
- Skilled at balancing longterm vision with clear, incremental steps that deliver value.
- Strong crossfunctional communication skills and experience working closely with Product and Engineering leadership.
- Excitement about shaping the future of the industry by designing experiences that support meaningful work.
Remote / Hybrid
We are a remotefirst company. If you are based in SanFrancisco this will be a hybrid role. Please see below for examples of compensation ranges based on state averages.
Compensation
Exact compensation may vary based on skills, experience, and location.
California: $200,000$275,000USD
NewYork: $200,000$275,000USD
Washington: $180,000$250,000USD
Colorado: $170,000$235,000USD
Texas: $170,000$235,000USD
NorthCarolina: $160,000$220,000USD
Security Notice
Weve recently been made aware of a job scam where scammers are posing as Roo employees and conducting fake text interviews. Any communication from @lifeatroo.com is not legitimate . All official Roo communication will always come from @roo.vet.
Core Values
Bias to Urgency, Drive Measurable Impact, Seek Understanding, Solve Customer Problems and Have Fun!
What to Expect from Working at Roo!
- Accelerated growth & learning potential.
- Stipends for home office setup, continuing education, and monthly wellness.
- Comprehensive health benefitsbase medical plan covered at 100% with optional premium buyup plans.
- 401(k)
- Unlimited Paid Time Off.
- Paid maternity/paternity and reproductive care leave.
- Gifts on your birthday & anniversary.
- Opportunity for domestic travel, including regional teambuilding events.
Overall, you would be part of a missiondriven company that will significantly empower the lives of all veterinary professionals and the health of the overall animal industry that seeks massive innovation.
We have diverse, passionate & driven team members from a variety of backgrounds, and Roo is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status. We are committed to creating an inclusive environment for all employees and candidates. We understand that your individual experience may not check every box but we still encourage you to apply even if you are not confident in every expectation listed.