Customer Experience Associate Job at SRO Marketing in San Mateo

SRO Marketing is building an army of Customer Experience Associates in San Francisco. This isn't about handling complaints—it's about strategically winning through superior service and relentless follow-through. The Customer Experience Associate will be equipped with cutting-edge tools and training to outpace competitors in customer satisfaction metrics, making them an invaluable asset in our mission to dominate the connectivity space.

Read on to fully understand what this job requires in terms of skills and experience If you are a good match, make an application.

As a Customer Experience Associate, you’ll turn complex wireless access into simple, dignified support—guiding eligible customers through mobile service options, troubleshooting device setups, and ensuring every interaction is accurate, compliant, and human. The Customer Experience Associate tracks their success not just in speed, but in the lives you help connect.

Role Requirements for a Customer Experience Associate

• Identify customer needs by recommending smartphones, accessories, and service plans that align with lifestyle and budget.
• Handle activations and upgrades by confirming eligibility, preparing documentation, and ensuring devices are set up accurately.
• Resolve service issues by troubleshooting connectivity concerns, clarifying product features, and escalating advanced cases to technical support.
• Maintain CRM records with precise documentation of customer preferences, service milestones, and feedback to support retention and compliance.
• Coordinate with retail teams to align messaging, address service challenges, and uphold consistent delivery standards. xrczosw
• Assist promotional initiatives by organizing product displays, supporting launch events, and contributing to campaigns that build visibility and trust.