Mass General Brigham (Enterprise Services)
Communications Center Operator Representative I Full Time
Mass General Brigham (Enterprise Services), Boston, Massachusetts, us, 02298
Communications Center Operator Representative I Full Time
Primary Responsibilities
Handles both incoming and outgoing calls with speed and accuracy.
Demonstrates familiarity with all code-emergency situations and the appropriate procedure to alert proper personnel and record occurrences as required. Code situations include but are not limited to medical emergency, security alert, fire, and disaster.
Acts as central control for mobile pagers, take and relay messages as required.
Respond to various alarm systems located at the switchboard.
Issues keys that are kept at the switchboard to authorized personnel. Maintain an accurate log as to the disposition of these keys.
Compiles on-call information for hospital personnel and all meetings scheduled in the building.
Resolves discrepancies and refer all others to the appropriate department.
What You’ll Bring
High School Diploma or equivalent required
Customer service experience required
Exceptional Customer Service and communication skills required
Confident to quickly assess situations and make reasonable judgement decisions
Must be able to prioritize and organize rationally
Call Center experience preferred
Working Model Requirements
Shifts required: Monday - Friday 8:30 AM - 5:00 PM ET
On-Site Location: Brigham and Women's Hospital, 75 Francis Street, Boston
After training, hybrid options may be available or discussed
Mass General Brigham Incorporated is an Equal Opportunity Employer. By embracing diverse skills, perspectives and ideas, we choose to lead. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment.
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Handles both incoming and outgoing calls with speed and accuracy.
Demonstrates familiarity with all code-emergency situations and the appropriate procedure to alert proper personnel and record occurrences as required. Code situations include but are not limited to medical emergency, security alert, fire, and disaster.
Acts as central control for mobile pagers, take and relay messages as required.
Respond to various alarm systems located at the switchboard.
Issues keys that are kept at the switchboard to authorized personnel. Maintain an accurate log as to the disposition of these keys.
Compiles on-call information for hospital personnel and all meetings scheduled in the building.
Resolves discrepancies and refer all others to the appropriate department.
What You’ll Bring
High School Diploma or equivalent required
Customer service experience required
Exceptional Customer Service and communication skills required
Confident to quickly assess situations and make reasonable judgement decisions
Must be able to prioritize and organize rationally
Call Center experience preferred
Working Model Requirements
Shifts required: Monday - Friday 8:30 AM - 5:00 PM ET
On-Site Location: Brigham and Women's Hospital, 75 Francis Street, Boston
After training, hybrid options may be available or discussed
Mass General Brigham Incorporated is an Equal Opportunity Employer. By embracing diverse skills, perspectives and ideas, we choose to lead. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment.
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