Navy Federal Credit Union
Assistant Vice President, Employee Communications
Navy Federal Credit Union, Pensacola, Florida, United States, 32573
Overview
The AVP Employee Communications fosters an Employee Powered culture, supports transformation, and connects employees to NFCU's mission, strategy, and values. Plan, direct and lead the practice area and team that drives communication and implementation of Employee Powered messaging and programs as we deliver on NFCU's mission to serve our members. Excel at stakeholder and client engagement, developing the team, and fostering functional and operational excellence.
Responsibilities
Communications Strategy
Proactively lead Employee Communications including integrated communication, content and channel planning, cultivating core narratives, harnessing insights and fostering connectedness
Ignite employees' understanding of the credit union's vision, strategy, operations and direction
Lead communications to continuously develop and deliver on our value proposition and culture
Lead robust content and channel strategies, inclusive of formal and informal communications, targeted and broad communication, and clear communication planning
Lead strategy and execution for C‑Suite and top executive level communications
Support the success of key business and talent initiatives through integrated communications campaigns, targeting relevant audiences with differentiated messaging
Proactively partner, co‑develop, and showcase communication roadmaps to drive alignment; ensure a coordinated approach and foster a streamlined and simplified experience
Develop and deliver an employee communications strategy and supplemental elements
Stay current on communication trends and provide practical and insightful thought leadership
Demonstrate an enterprise and functional leadership mindset
Anticipate organization needs and proactively recommend and implement solutions
Quickly adapt to new needs and methodologies; bring these through relevant workflows
Embrace and advance knowledge and use of technology and communication channels Client/Stakeholder Management
Maintain understanding of the business, industry, organizational priorities and objectives at the enterprise and business unit level; translate to communication strategy
Lead by example and act as a strategic partner to senior leaders, providing advice that reflects an understanding of their business, workforce needs, and leadership styles
Collaborate and work closely with others to develop employee communication content strategies that bring the NFCU story to life for a diverse and distributed workforce
Ensure that all Communications work aligns with key objectives, is effectively scoped, and ultimately delivers value to client and audience Team Development & Capability Building
Lead and cultivate an engaged, empowered, and high performing team; foster team comradery, inspire creative solutions, and provide coaching and capability‑building within the team
Perform supervisory/managerial responsibilities
Champion thought leadership and build functional expertise for the team
Advance data & insights capabilities: including survey data, analytics, channel and program performance data, etc. to inform strategies and understand effectiveness
Advance integrated, programmatic, and change capabilities across the body of work
Operational Excellence & Delivery
Lead resource planning, team allocation, capability building, define scope of work, and overall service and creative offerings provided by the division
Identify growth areas, gaps, opportunities and develop and implement solutions
Advance and oversee methodologies that drive enterprise value and experiences
Leverage roadmaps and calendars for shared visibility and alignment with stakeholder groups
Ensure communications materials, plans, and delivery are of the highest standards, developed and delivered within relevant timeframe and appropriate to audience and context
Ensure cross‑training, business continuity, records retention, and compliance
Manage and oversee budget, and vendor, tool, and platform performance
Perform other duties as assigned
Qualifications
Exemplary track record of partnering with leaders and cross‑functional teams to co‑craft, develop and deliver integrated solutions
Significant experience developing/managing large, complex, multi‑channel and multi‑stakeholder communication strategies that are aligned with key objectives
Significant experience establishing and advancing a department, practice or function; advancing service offerings and large‑scale delivery
Ability to digest and convey complex concepts and present strategic plans
Strong track record of overseeing project and program management
Advanced ability developing high level roadmaps, facilitating leadership level planning sessions, clarifying scope of work, and developing robust programmatic campaigns
Significant experience building, managing, and developing teams and individuals by coaching and mentoring to grow expertise and effectiveness
Significant experience anticipating, managing, and resolving complex client needs and proactively addressing demand
Strong track record of embracing change - adopting, creating, implementing, and reinforcing new methodologies, creating sustainable and scalable practices
Significant experience collaborating closely with executives, program leads, and key partners across enterprise
Expert problem‑solving, critical thinking, and decision‑making skill
Bachelor's degree in Journalism, Communications, Marketing, Human Resources, Organization Development, Business, or related field, or the equivalent combination of education, training, and experience
Hours:
Monday - Friday, 9:00AM - 5:00PM (flexible, hybrid)
Locations:
820 Follin Lane, Vienna, Virginia 22180 | 5550 Heritage Oaks Drive, Pensacola, FL 32526 | 141 Security Drive, Winchester, VA 22602
About Us Navy Federal provides much more than a job. We provide a meaningful career experience, including a culture that is energized, engaged and committed; and fierce appreciation for our teams, who are rewarded with highly competitive pay and generous benefits and perks. Our approach to careers is simple yet powerful: Make our mission your passion. Fortune 100 Best Companies to Work For 2025 Yello and WayUp Top 100 Internship Programs Computerworld Best Places to Work in IT Newsweek Most Loved Workplaces 2025 PEOPLE Companies That Care Newsweek Most Trustworthy Companies in America Military Times 2025 Best for Vets Employers Best Companies for Latinos to Work for 2024 Forbes 2025 America's Best Large Employers Forbes 2025 America's Best Employers for New Grads Forbes 2025 America's Best Employers for Tech Workers 2025 RippleMatch Campus Forward Award Winner for Overall Excellence Military.com Top Military Spouse Employers 2025 2025 Handshake Early Talent AwardFrom Fortune. 2025 Fortune Media IP Limited. All rights reserved. Used under license. Fortune and Fortune Media IP Limited are not affiliated with, and do not endorse products or services of, Navy Federal Credit Union.
equals Employment Opportunity All qualified applicants will receive consideration for employment without regard to age, race, sex, color, religion, national origin, disability, veteran status, pregnancy, sexual orientation, genetic information, gender identity or any other basis protected by applicable law.
Disclaimers Navy Federal reserves the right to fill this role at a higher/lower grade level based on business need. An assessment may be required to compete for this position. Job postings are subject to close early or extend out longer than the anticipated closing date at the hiring team's discretion based on qualified applicant volume. Navy Federal Credit Union assesses market data to establish salary ranges that enable us to remain competitive. You are paid within the salary range, based on your experience, location and market position. For additional details regarding compensation and benefits, review the Benefits page of the Navy Federal Career Site.
Protect Yourself from Job Scams Navy Federal Credit Union jobs are posted on our career site, jobs.navyfederal.org and reputable job boards (e.g., LinkedIn, Indeed). We do not post jobs on social media marketplaces, messaging apps or unverified websites. We will never ask candidates for payment, bank details or personal financial information during the hiring process.
Bank Secrecy Act Remains cognizant of and adheres to Navy Federal policies and procedures, and regulations pertaining to the Bank Secrecy Act.
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Responsibilities
Communications Strategy
Proactively lead Employee Communications including integrated communication, content and channel planning, cultivating core narratives, harnessing insights and fostering connectedness
Ignite employees' understanding of the credit union's vision, strategy, operations and direction
Lead communications to continuously develop and deliver on our value proposition and culture
Lead robust content and channel strategies, inclusive of formal and informal communications, targeted and broad communication, and clear communication planning
Lead strategy and execution for C‑Suite and top executive level communications
Support the success of key business and talent initiatives through integrated communications campaigns, targeting relevant audiences with differentiated messaging
Proactively partner, co‑develop, and showcase communication roadmaps to drive alignment; ensure a coordinated approach and foster a streamlined and simplified experience
Develop and deliver an employee communications strategy and supplemental elements
Stay current on communication trends and provide practical and insightful thought leadership
Demonstrate an enterprise and functional leadership mindset
Anticipate organization needs and proactively recommend and implement solutions
Quickly adapt to new needs and methodologies; bring these through relevant workflows
Embrace and advance knowledge and use of technology and communication channels Client/Stakeholder Management
Maintain understanding of the business, industry, organizational priorities and objectives at the enterprise and business unit level; translate to communication strategy
Lead by example and act as a strategic partner to senior leaders, providing advice that reflects an understanding of their business, workforce needs, and leadership styles
Collaborate and work closely with others to develop employee communication content strategies that bring the NFCU story to life for a diverse and distributed workforce
Ensure that all Communications work aligns with key objectives, is effectively scoped, and ultimately delivers value to client and audience Team Development & Capability Building
Lead and cultivate an engaged, empowered, and high performing team; foster team comradery, inspire creative solutions, and provide coaching and capability‑building within the team
Perform supervisory/managerial responsibilities
Champion thought leadership and build functional expertise for the team
Advance data & insights capabilities: including survey data, analytics, channel and program performance data, etc. to inform strategies and understand effectiveness
Advance integrated, programmatic, and change capabilities across the body of work
Operational Excellence & Delivery
Lead resource planning, team allocation, capability building, define scope of work, and overall service and creative offerings provided by the division
Identify growth areas, gaps, opportunities and develop and implement solutions
Advance and oversee methodologies that drive enterprise value and experiences
Leverage roadmaps and calendars for shared visibility and alignment with stakeholder groups
Ensure communications materials, plans, and delivery are of the highest standards, developed and delivered within relevant timeframe and appropriate to audience and context
Ensure cross‑training, business continuity, records retention, and compliance
Manage and oversee budget, and vendor, tool, and platform performance
Perform other duties as assigned
Qualifications
Exemplary track record of partnering with leaders and cross‑functional teams to co‑craft, develop and deliver integrated solutions
Significant experience developing/managing large, complex, multi‑channel and multi‑stakeholder communication strategies that are aligned with key objectives
Significant experience establishing and advancing a department, practice or function; advancing service offerings and large‑scale delivery
Ability to digest and convey complex concepts and present strategic plans
Strong track record of overseeing project and program management
Advanced ability developing high level roadmaps, facilitating leadership level planning sessions, clarifying scope of work, and developing robust programmatic campaigns
Significant experience building, managing, and developing teams and individuals by coaching and mentoring to grow expertise and effectiveness
Significant experience anticipating, managing, and resolving complex client needs and proactively addressing demand
Strong track record of embracing change - adopting, creating, implementing, and reinforcing new methodologies, creating sustainable and scalable practices
Significant experience collaborating closely with executives, program leads, and key partners across enterprise
Expert problem‑solving, critical thinking, and decision‑making skill
Bachelor's degree in Journalism, Communications, Marketing, Human Resources, Organization Development, Business, or related field, or the equivalent combination of education, training, and experience
Hours:
Monday - Friday, 9:00AM - 5:00PM (flexible, hybrid)
Locations:
820 Follin Lane, Vienna, Virginia 22180 | 5550 Heritage Oaks Drive, Pensacola, FL 32526 | 141 Security Drive, Winchester, VA 22602
About Us Navy Federal provides much more than a job. We provide a meaningful career experience, including a culture that is energized, engaged and committed; and fierce appreciation for our teams, who are rewarded with highly competitive pay and generous benefits and perks. Our approach to careers is simple yet powerful: Make our mission your passion. Fortune 100 Best Companies to Work For 2025 Yello and WayUp Top 100 Internship Programs Computerworld Best Places to Work in IT Newsweek Most Loved Workplaces 2025 PEOPLE Companies That Care Newsweek Most Trustworthy Companies in America Military Times 2025 Best for Vets Employers Best Companies for Latinos to Work for 2024 Forbes 2025 America's Best Large Employers Forbes 2025 America's Best Employers for New Grads Forbes 2025 America's Best Employers for Tech Workers 2025 RippleMatch Campus Forward Award Winner for Overall Excellence Military.com Top Military Spouse Employers 2025 2025 Handshake Early Talent AwardFrom Fortune. 2025 Fortune Media IP Limited. All rights reserved. Used under license. Fortune and Fortune Media IP Limited are not affiliated with, and do not endorse products or services of, Navy Federal Credit Union.
equals Employment Opportunity All qualified applicants will receive consideration for employment without regard to age, race, sex, color, religion, national origin, disability, veteran status, pregnancy, sexual orientation, genetic information, gender identity or any other basis protected by applicable law.
Disclaimers Navy Federal reserves the right to fill this role at a higher/lower grade level based on business need. An assessment may be required to compete for this position. Job postings are subject to close early or extend out longer than the anticipated closing date at the hiring team's discretion based on qualified applicant volume. Navy Federal Credit Union assesses market data to establish salary ranges that enable us to remain competitive. You are paid within the salary range, based on your experience, location and market position. For additional details regarding compensation and benefits, review the Benefits page of the Navy Federal Career Site.
Protect Yourself from Job Scams Navy Federal Credit Union jobs are posted on our career site, jobs.navyfederal.org and reputable job boards (e.g., LinkedIn, Indeed). We do not post jobs on social media marketplaces, messaging apps or unverified websites. We will never ask candidates for payment, bank details or personal financial information during the hiring process.
Bank Secrecy Act Remains cognizant of and adheres to Navy Federal policies and procedures, and regulations pertaining to the Bank Secrecy Act.
#J-18808-Ljbffr