TEKsystems
Design Specialist at TEKsystems
Our client is one of the top A&E firms in the nation that supports various industries not limited to energy, telecommunications, transportation, water, utility, etc. In addition to their Engineering sectors they also have a construction services sector and IT sector that all work in constant collaboration. With the diversity of industries they support along with various customers, means they have a wide range of design software they are required to be proficient in. This design software is not limited to Bentley, Microstation, AutoCAD, Civil 3D, etc. With the large amount of engineers and clients they have, KCI has a "Design Support" section within their IT department that is focused on technical support and overall guidance across the specific platforms. With increase volume, and some upcoming retirements, KCI is in need of a Civil 3D specialist to work in their IT department and support internal users on any/all questions Civil 3D related.
The Autodesk Support Specialist provides technical assistance and guidance to end-users and project teams on Autodesk software products, including AutoCAD, Revit, Navisworks, and BIM360. This role ensure optimal software performance, resolves technical issues, and support workflows to enhance productivity across design and engineering teams.
Responsibilities
Service as the internal helpdesk SME for Civil 3D.
Provide timely and helpful customer service in a positive and professional manner.
Provide production Civil 3D support.
Respond to requests for Civil 3D technical assistance in person, via phone or electronically.
Diagnose and resolve Civil 3D technical hardware and software issues.
Educate and empower employees with Civil 3D and IT training.
Log all Help Desk interactions in a timely manner.
Assist with develop, implement, and enforce Civil 3D workspaces and standards.
Research questions using available information resources.
Provide technical support for all Civil 3D software.
Support Corporate CAD Manager's vision and responsibilities.
Assist with organizing CAD environment.
Assist with project standards coordination as required.
Complete other duties as required/assigned.
Key Responsibilities
Provide technical support for Autodesk products via phone, email, or remote sessions.
Troubleshoot and resolve issues related to installation, licensing, configuration, and performance.
Maintain and update Knowledge base articles and SOP.
Collaborate with IT and project teams to deploy updates and patches.
Provide training sessions as needed.
Track and manage support cases using internal ticketing systems.
Qualifications
Preferred Certs- ACP (Autodesk Certified Professional).
May require light travel for training.
Flexible schedule.
Skills
Design
Civil 3D
Helpdesk troubleshooting
Design documentation
Autodesk
BIM
Revit
Leica
Carlson
Additional Information
This position can sit fully remote or be hybrid with local offices. Shift also has flexibility, but typically 8AM-5PM. In regards to office location, there is also flexibility there but need to be near one of their office locations (MD, DC, Tampa FL, Texas, NC). This is a contract to hire opportunity that is hourly on contract and will convert at salary.
Contract to Hire position based out of Baltimore, MD.
Pay and Benefits
Pay range: $40.00 – $45.00 per hour.
Medical, dental & vision
Critical Illness, Accident, and Hospital
401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
Life Insurance (Voluntary Life & AD&D for the employee and dependents)
Short and long-term disability
Health Spending Account (HSA)
Transportation benefits
Employee Assistance Program
Time Off/Leave (PTO, Vacation or Sick Leave)
Seniority Level
Entry level
Employment Type
Contract
Job Function
Design, Art/Creative, and Information Technology
Industries
IT Services and IT Consulting
EEO Statement
The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
About TEKsystems
We’re partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
Application deadline: This position is anticipated to close on Dec 26, 2025.
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