Quantitative UX Researcher - SAP Business AI Job at SAP SE in Palo Alto

Quantitative UX Researcher – SAP Business AI

We help the world run better
At SAP, we keep it simple: you bring your best to us, and we'll bring out the best in you. We're builders touching over 20 industries and 80% of global commerce, and we need your unique talents to help shape what's next. The work is challenging – but it matters. You'll find a place where you can be yourself, prioritize your wellbeing, and truly belong. What's in it for you? Constant learning, skill growth, great benefits, and a team that wants you to grow and succeed.

Responsibilities

• Drive user-centered AI innovation, uncover what business users need and expect from AI, and translate these insights into opportunities that shape AI product strategy and the overall SAP AI roadmap.
• Design and execute large‑scale, statistically rigorous studies (e.g., surveys, behavioral telemetry analyses, experimentations) to reveal how users interact with AI features, understand trust barriers, and measure real‑world value and impact.
• Develop metrics and longitudinal tracking systems to monitor changes in business user attitudes, trust, efficiency, and adoption of AI‑driven capabilities over time—informing teams as they scale and mature SAP’s AI offerings.
• Surface actionable insights for product and business strategy. You’ll do that by using segmentation, behavioral modeling, and advanced analytics to identify what drives adoption, satisfaction, and desired business outcomes with AI features, ensuring research findings lead directly to improved product decisions and technology investments.
• Partner closely with fellow AI‑focused User Researchers, PMs, Designers, Engineers, and Data Scientists to translate insights into intuitive, trusted, and delightful AI solutions for business users.
• Be a voice for responsible, human‑centered AI and establish research programs that proactively address topics like explainability, fairness, user control, and confidence in AI—advancing SAP’s leadership in trustworthy enterprise AI.
• Synthesize complex quantitative findings into clear, compelling recommendations for technical, design, and executive audiences—driving clarity and confidence in the evolution of SAP’s AI.
• Instinctively think about problems from the perspective of business users, and be highly motivated to make AI more intuitive, trustworthy, and impactful for them.
• Turn complex product and business questions into researchable hypotheses, and enjoy bringing structure and scientific rigor to transformative AI innovation.
• Apply a broad toolkit—from experimental methods to statistical modeling—to tackle varied business and UX challenges as an Applied Generalist.
• Leverage a genuine love of programming and advanced analytics to unlock the “why” and “how” of user interaction with AI.
• Advocate responsible AI, excited to shape how the next generation of SAP AI products earn the appropriate level of trust and foster adoption among enterprise users.
• Translate research into actionable product changes that improve both user experience and business outcomes.

Qualifications

• Have 7+ years of experience conducting quantitative UX research in product or enterprise AI environments, with demonstrated impact on shipped AI‑powered solutions.
• Excel at survey design, complex sampling, survey deployment at scale, and mixed‑method user studies focused on adoption, usability, and trust of AI in business contexts.
• Have built and maintained research infrastructure that scales (e.g., attitudinal trackers, usage dashboards, experimental pipelines) to support agile product development.
• Can clearly link user needs and insights to strategy, roadmap, and measurable business impact—especially for AI‑driven products.
• Bring strong technical skills in SQL, Python, R, or similar, and confidence with statistical analysis, experimental design, and data visualization.
• Are motivated by the challenge of solving ambiguous problems in rapidly evolving spaces—especially those unique to the future of AI.
• Communicate technical and user‑centric insights with clarity, empathy, and strategic vision—ensuring research accelerates product and business progress.

Minimum Qualifications

• 3+ years of experience in applied product research for AI‑driven or data‑rich products, ideally in enterprise or business software.
• Experience with large‑scale data, advanced quantitative methods, and multi‑method studies focused on AI feature adoption, usability, or value measurement.
• Demonstrated expertise in applied statistics, survey methodology, and user measurement at scale.
• Advanced degree (MS/PhD) in a relevant field (HCI, Psychology, Social Science, Information Science, etc.).
• Coding skills in SQL and Python (PHP a plus).
• Understanding of qualitative and user‑centered design methods, especially as they relate to AI and business user interactions.

Equal Employment Opportunity

Qualified applicants will receive consideration for employment without regard to age, race, religion, national origin, ethnicity, gender, sexual orientation, gender identity, protected veteran status, or disability. SAP is committed to the values of Equal Employment Opportunity and provides accessibility accommodations to applicants with physical and/or mental disabilities.

Compensation Transparency

Targeted combined range for this position is $156,700‑$294,700 USD (annualized). The actual amount offered depends on education, skills, experience, scope of role, location, and company and personal performance variables. For a summary of SAP benefits and eligibility requirements, please visit SAP North America Benefits.