Waymo
Join to apply for the
UX Researcher, Operations Tooling
role at
Waymo Waymo is an autonomous driving technology company with the mission to be the world’s most trusted driver. Since its start as the Google Self-Driving Car Project in 2009, Waymo has focused on building the Waymo Driver—The World’s Most Experienced Driver™—to improve access to mobility while saving thousands of lives lost to traffic crashes. Design at Waymo is about the total experience—not just how the product looks, but how it works, how it feels, and how we make our new technology accessible, approachable, and useful for everyone. We design the intuitive, delightful experience for our riders, and we also build the powerful, complex tools used by our fleet operations teams and the engineers who build the Waymo Driver. This role follows a hybrid work schedule and will report to a Manager of Product & Customer Research. You Will
Lead fast‑paced mixed‑method research projects end‑to‑end, with a focus on on‑the‑ground studies, interviewing, surfacing insights, and building presentations. Collaborate closely with work partners from the UX Design team, PM, Ops, and Engineering. Stay up‑to‑date on Product and Ops priorities within the Ops Tooling domain, helping to shape UXR project prioritization and scoping. Build and maintain a deep understanding of the latest workflows and SOPs, immersing yourself in Waymo’s operations and developing empathy for users of operational tools in depots, workshops, and on the road. You Have
Led fast‑paced mixed‑method research projects on‑the‑ground, interviewing participants, finding salient insights, and building visual decks. Extensive experience mapping operations or enterprise tooling workflows using frameworks such as critical user journeys or jobs‑to‑be‑done. Launched tech products at an early stage where the company was in a fast learning cycle and working to scale rapidly. Worked on a multi‑touchpoint product/service offering that included a significant real‑world physical element. Immersive and inclusive collaboration with key collaborators: UX design, UX writing, UX engineering, PM/TPM; you garner feedback along the lines of ‘they are so fantastic to work with.’ Experience managing research operations for your own studies, e.g., screening, recruiting, scheduling. We Prefer
Experience with the operational implementation of autonomous driving technologies. Experience partnering with research vendors and managing vendor relationships. Experience with localizing products in a non‑English speaking context. Fluency in written and spoken Japanese. Travel
Travel to Waymo depot and remote monitoring locations to conduct field research will be required (up to ~30% of the time, depending on project scopes). Travel for Waymo Insights Team offsites that are not in the Bay Area (1‑2 times per year, 2‑3 days each). Waymo employees are also eligible to participate in Waymo’s discretionary annual bonus program, equity incentive plan, and generous Company benefits program, subject to eligibility requirements. Salary Range
— $196,000—$248,000 USD
#J-18808-Ljbffr
UX Researcher, Operations Tooling
role at
Waymo Waymo is an autonomous driving technology company with the mission to be the world’s most trusted driver. Since its start as the Google Self-Driving Car Project in 2009, Waymo has focused on building the Waymo Driver—The World’s Most Experienced Driver™—to improve access to mobility while saving thousands of lives lost to traffic crashes. Design at Waymo is about the total experience—not just how the product looks, but how it works, how it feels, and how we make our new technology accessible, approachable, and useful for everyone. We design the intuitive, delightful experience for our riders, and we also build the powerful, complex tools used by our fleet operations teams and the engineers who build the Waymo Driver. This role follows a hybrid work schedule and will report to a Manager of Product & Customer Research. You Will
Lead fast‑paced mixed‑method research projects end‑to‑end, with a focus on on‑the‑ground studies, interviewing, surfacing insights, and building presentations. Collaborate closely with work partners from the UX Design team, PM, Ops, and Engineering. Stay up‑to‑date on Product and Ops priorities within the Ops Tooling domain, helping to shape UXR project prioritization and scoping. Build and maintain a deep understanding of the latest workflows and SOPs, immersing yourself in Waymo’s operations and developing empathy for users of operational tools in depots, workshops, and on the road. You Have
Led fast‑paced mixed‑method research projects on‑the‑ground, interviewing participants, finding salient insights, and building visual decks. Extensive experience mapping operations or enterprise tooling workflows using frameworks such as critical user journeys or jobs‑to‑be‑done. Launched tech products at an early stage where the company was in a fast learning cycle and working to scale rapidly. Worked on a multi‑touchpoint product/service offering that included a significant real‑world physical element. Immersive and inclusive collaboration with key collaborators: UX design, UX writing, UX engineering, PM/TPM; you garner feedback along the lines of ‘they are so fantastic to work with.’ Experience managing research operations for your own studies, e.g., screening, recruiting, scheduling. We Prefer
Experience with the operational implementation of autonomous driving technologies. Experience partnering with research vendors and managing vendor relationships. Experience with localizing products in a non‑English speaking context. Fluency in written and spoken Japanese. Travel
Travel to Waymo depot and remote monitoring locations to conduct field research will be required (up to ~30% of the time, depending on project scopes). Travel for Waymo Insights Team offsites that are not in the Bay Area (1‑2 times per year, 2‑3 days each). Waymo employees are also eligible to participate in Waymo’s discretionary annual bonus program, equity incentive plan, and generous Company benefits program, subject to eligibility requirements. Salary Range
— $196,000—$248,000 USD
#J-18808-Ljbffr