Consultant, Data Designer (Customer Solutions)
Join Nationwide's Information Technology team as a Data Designer focused on curating customer interaction data across enterprise touchpoints.
Position Overview
This role reports to the Manager, Customer Solutions for the Customer Interaction and Journey Management team. The Data Designer works a hybrid schedule in Columbus, Ohio: 2 days per week, Mondays & Tuesdays.
Key Responsibilities
- Develop data mappings, source-to-target ETL specifications, and define functional and non‑functional data requirements.
- Support journey contextualization and customer profiling to enhance analytics and experience design.
- Create and maintain detailed data documentation, including data dictionaries, process flows, and system specifications.
- Collaborate with business teams across the enterprise to develop journey maps that inform customer experience strategies.
- Interface with a wide range of data channels including web, mobile, email, text, and IVR across cloud, analytic, and operational platforms.
- Communicate data requirements and technical solutions clearly to development teams and stakeholders.
- Design data solutions that are scalable, performant, and aligned with enterprise architecture standards.
Qualifications
- Experience in data design, ETL development, and data modeling.
- Strong understanding of customer interaction data and journey analytics.
- Proficiency in tools such as SQL, Informatica, Talend, or other ETL platforms.
- Familiarity with cloud data platforms (e.g., Snowflake, Azure, AWS) is preferred.
- Ability to translate business needs into clear technical specifications.
- Excellent communication and collaboration skills.
Preferred Skills
- Knowledge of journey mapping methodologies and customer experience frameworks.
- Experience working in Agile environments.
- Experience with event streaming technologies such as Kafka, Confluent, or Azure Event Hubs.
- Exposure to data visualization tools (e.g., Tableau, Power BI) is a plus.
Why Join Us?
Help shape how customer data is leveraged to drive insights and improve experiences. Work in a collaborative, innovative team that values curiosity, clarity, and customer‑centric thinking.
Benefits
Medical, dental, and vision coverage; life insurance; short and long‑term disability; paid time off; nine paid holidays; 401(k) with company match and more.
Equal Opportunity Employment
Nationwide is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive culture where everyone feels challenged, appreciated, respected and engaged. Nationwide prohibits discrimination and harassment and affords equal employment opportunities to employees and applicants without regard to any characteristic (or classification) protected by applicable law.
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