Principal UX Designer Job at Vapi in San Francisco

Vapi (/ˈwɑːpi/):

• We’re creating the shift to voice as humanity’s default interface.

• We’re the most configurable platform for deploying voice agents.

• We’re grown to 400,000 developers in 20 months, adding 2,000+ every day.

• Try talking to Vapi now!

Why We’re Hiring This Role:

• Enterprise revenue 5×’ed in a year. The bar’s moved up into the stratosphere: keep customers excited, keep developers smiling, and keep enterprise trust growing.

• Need a Principal Product Designer to own key experiences from inception to release.

• Need an experienced hand to align core interaction patterns, lead user center design thinking, collaborate with everyone, and deliver delightful experiences.

What You’ll Do:

• 30 Day:

  • Become completely immersed in the Vapi product experience.

  • Identify where users get stuck and which workflows break down.

  • Generate a quick hit list “here’s a pain and here’s a fix” improvements.

  • Forge Design/PM/Eng into a well‑pooled user‑centered feature team.

• 60 Day:

  • Design and deliver 1 high‑leverage end‑to‑end product experience that visibly moves adoption, engagement or retention.

  • Turn your projects into delightful design specifications that bring the team and customers together.

  • Research customer needs and shape the roadmap with data.

• 90 Day:

  • Own and execute on a 12‑month roadmap of product features.

  • Build the core of a reusable component system taking atoms to particles.

  • Make that product experience feel boring‑ly excellent: fewer confusions, more accelerating experiences.

  • Raise the experience bar across Vapi by demonstrating clarity, speed, honesty, and customer empathy. Help turn Vapi into a customer‑led product‑rich organization.

Who You Are:

• You're relentless in the pursuit of delightful customer experiences.

• You build excitement and enthusiasm with teams through storytelling, personas, and prototypes.

• You are a deep expert in figma and find yourself figuring out new ways to make everyone around you more efficient.

• You are equally comfortable synthesizing customer needs, defining requirements, mapping workflows, and crafting elegant visuals.

• You are on the current edge of AI prototyping, but know when to apply it or not.

• You enjoy going repeatedly from user pain > crisp spec > shipped product > slightly wrong > mods > roughly right.

• You speak fluent Enterprise and fluent technical product design.

• You like hanging out regularly with Karl the Fog in our San Francisco office.

Why Vapi:

• Generational impact: Build human interface for every business.

• Ownership culture: 90% of company is previous founders.

• Kind team: The founders Jordan and Nikhil are Canadians.

• Tier‑1 Investors: YC, KP seed, Bessemer series A.

What We Offer:

• Real stake: We offer competitive salary and excellent equity ownership.

• Comprehensive health coverage: medical, dental, and vision plans.

• Team love: We love hanging out and doing quarterly offsites.

• Flexible time off: take what you need. Just be professional about it.

• More: catered meals and transportation, gym & coaching stipends!