Boston University
USER SERVICES COORDINATOR, University Libraries
Boston University, Boston, Massachusetts, United States, 02108
User Services Coordinator, University Libraries
The Boston University Libraries seek a User Services Coordinator who can deliver excellent, welcoming, and responsive customer service to the University and extended user communities by coordinating and monitoring the daily operations of the library's service desks. The User Services Coordinator is responsible for mentoring, monitoring, and managing the efforts of the library's student workforce. Responsibilities Hires, trains, schedules, supervises, and evaluates student employees staffing the Library Service Desk. Assists in the development of training, assessment, and other impactful practices and initiatives. Oversees and provides excellent customer service at the service desk. Provides day-to-day guidance on prioritization and delegation of responsibilities and tasks to service desk staff. Reports and addresses any emergent issues in staffing or service provision to management. Identifies areas for collaboration and support in service delivery across the libraries. Produces training and documentation enabling full-time and student staff to readily cross-train and support evolving departmental needs. Participates on relevant departmental and library-wide committees and working groups as directed to advance emergent and long-term strategic needs of the libraries to advance and improve the experience of library users across the BU Libraries system. Required Skills Bachelor's degree 1-3 years of relevant experience Boston University Libraries is a learning organization that supports BU librarians, archivists, and information and subject specialists seeking and sharing knowledge, practices, and perspectives that advance library collections services, and their own professional development. In a collaborative, supportive, and engaging work environment, BU Libraries expert staff assist multidisciplinary research and exploration, build distinctive collections and archives of enduring research value, and empower users to thrive amid an ever-changing information environment. Located in the heart of Boston, the BU Libraries are embedded in numerous vibrant regional and national library and information specialist networks. The BU Libraries are active members within the Boston Library Consortium (BLC), the Association of Research Libraries (ARL), the Northeast Research Libraries Consortium (NERL), HathiTrust, ArchivesSpace, and the Coalition for Networked Information (CNI), and library staff at BU serve as engaged thought-leaders on a wide breadth of library management and service areas across diverse communities. Boston University, a member of the Association of American Universities (AAU), is one of the leading private research and teaching institutions in the world, with three primary campuses in the heart of Boston and programs around the globe. Chartered in 1869, the University is home to more than 33,000 students from more than 130 countries, 375,000 living alumni, 10,000 faculty and staff, and 17 schools and colleges. We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, natural or protective hairstyle, religion, sex, age, national origin, physical or mental disability, sexual orientation, gender identity, genetic information, military service, pregnancy or pregnancy-related condition, or because of marital, parental, or veteran status. We are a VEVRAA Federal Contractor.
The Boston University Libraries seek a User Services Coordinator who can deliver excellent, welcoming, and responsive customer service to the University and extended user communities by coordinating and monitoring the daily operations of the library's service desks. The User Services Coordinator is responsible for mentoring, monitoring, and managing the efforts of the library's student workforce. Responsibilities Hires, trains, schedules, supervises, and evaluates student employees staffing the Library Service Desk. Assists in the development of training, assessment, and other impactful practices and initiatives. Oversees and provides excellent customer service at the service desk. Provides day-to-day guidance on prioritization and delegation of responsibilities and tasks to service desk staff. Reports and addresses any emergent issues in staffing or service provision to management. Identifies areas for collaboration and support in service delivery across the libraries. Produces training and documentation enabling full-time and student staff to readily cross-train and support evolving departmental needs. Participates on relevant departmental and library-wide committees and working groups as directed to advance emergent and long-term strategic needs of the libraries to advance and improve the experience of library users across the BU Libraries system. Required Skills Bachelor's degree 1-3 years of relevant experience Boston University Libraries is a learning organization that supports BU librarians, archivists, and information and subject specialists seeking and sharing knowledge, practices, and perspectives that advance library collections services, and their own professional development. In a collaborative, supportive, and engaging work environment, BU Libraries expert staff assist multidisciplinary research and exploration, build distinctive collections and archives of enduring research value, and empower users to thrive amid an ever-changing information environment. Located in the heart of Boston, the BU Libraries are embedded in numerous vibrant regional and national library and information specialist networks. The BU Libraries are active members within the Boston Library Consortium (BLC), the Association of Research Libraries (ARL), the Northeast Research Libraries Consortium (NERL), HathiTrust, ArchivesSpace, and the Coalition for Networked Information (CNI), and library staff at BU serve as engaged thought-leaders on a wide breadth of library management and service areas across diverse communities. Boston University, a member of the Association of American Universities (AAU), is one of the leading private research and teaching institutions in the world, with three primary campuses in the heart of Boston and programs around the globe. Chartered in 1869, the University is home to more than 33,000 students from more than 130 countries, 375,000 living alumni, 10,000 faculty and staff, and 17 schools and colleges. We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, natural or protective hairstyle, religion, sex, age, national origin, physical or mental disability, sexual orientation, gender identity, genetic information, military service, pregnancy or pregnancy-related condition, or because of marital, parental, or veteran status. We are a VEVRAA Federal Contractor.