Staff Product Manager, Content Experience (San Francisco) Job at Menlo Ventures

Databricks is a powerful, technical platform used by a diverse and growing range of personas, from data scientists and engineers to analysts and business leaders, to developers. To help these users succeed, we need worldclass content that is timely, contextual, accurate, and helps users achieve their goals. This leads to faster adoption, lower support costs, and higher customer satisfaction. Achieving this impact requires a strategic shift: treating content as part of the product . Were looking for a Product Manager to lead our Content Experience strategy. In this role, you will own how users discover, learn from, and act on content: across documentation, inproduct help, AIassisted guidance, and beyond. Youll help define the future of content at Databricks by making it a firstclass product experience and integrating content development into product development. Own the content experience endtoend. Youll be responsible for how users of Databricks find and engage with content both in external documentation and within the product itself making sure its helpful, intuitive, and actionable. Drive strategic improvements to content tooling and workflows. Youll define how we author, manage, and deliver content at scale, collaborating with engineering, tech writing, design, and AI teams to improve speed, consistency, and quality. Youll design systems and tools that enable context experts from engineers to field teams to contribute directly to content in ways that are sustainable and scalable. Integrate AI to transform content experiences. Youll partner with our AI platform teams to apply generative AI to the authoring, delivery, and user experience of content reimagining everything from documentation search to intelligent assistance. Youll track content engagement, timetotask, support deflection, and user satisfaction and use these signals to drive ongoing prioritization and iteration. Youll partner closely with engineering, UX, product, tech writing, developer relations, field teams, and customers to ensure the content experience supports our platforms broad and growing user base. 7+ years of product management experience, with a proven track record of leading crossfunctional initiatives and delivering highimpact user experiences. ~ Deep understanding of developer tools, data platforms, or technical products with large surface areas. ~ A strong systems mindset comfortable designing scalable workflows, content architectures, and tooling integrations. ~ Experience with developer documentation, content platforms, or product onboarding is a plus. ~ Strong customer empathy and an obsession with helping users succeed. ~ Familiarity with AI technologies (especially LLMs) and how they can be applied to content workflows and user guidance. ~ Experience working with technical and nontechnical contributors in a collaborative content ecosystem. Databricks is committed to fair and equitable compensation practices. The total compensation package for this position may also include eligibility for annual performance bonus, equity, and benefits. About Databricks Databricks is the data and AI company. More than 10,000 organizations worldwide including Comcast, Cond Nast, Grammarly, and over 50% of the Fortune 500 rely on the Databricks Data Intelligence Platform to unify and democratize data, analytics and AI. Databricks is headquartered in SanFrancisco, with offices around the globe. At Databricks, we strive to provide comprehensive benefits and perks that meet the needs of all employees. Our Commitment to Diversity and Inclusion At Databricks, we are committed to fostering a diverse and inclusive culture where everyone can excel. We take great care to ensure that our hiring practices are inclusive and meet equal employment opportunity standards. Individuals looking for employment at Databricks are considered without regard to age, color, disability, ethnicity, family or marital status, gender identity or expression, language, national origin, physical and mental ability, political affiliation, race, religion, sexual orientation, socioeconomic status, veteran status, and other protected characteristics. If access to exportcontrolled technology or source code is required for performance of job duties, it is within Employers discretion whether to apply for a U.