Principal UX Designer, Voice + AI (Plantation/Chicago Hybrid) Job at Motorola So

Principal UX Designer, Voice + AI (Plantation/Chicago Hybrid)

Company Overview

At Motorola Solutions, we believe that everything starts with our people. We’re a global close-knit community, united by the relentless pursuit to help keep people safer everywhere. Our critical communications, video security and command center technologies support public safety agencies and enterprises alike, enabling the coordination that’s critical for safer communities, safer schools, safer hospitals and safer businesses. Connect with a career that matters, and help us build a safer future.

Department Overview

Want to design products that actually matter? Do you believe that the challenges facing public safety today can be solved by a thoughtful and holistic approach to user experience design? At Motorola Solutions, we are Solving for Safer to help people be their best in the Moments that Matter. Our Experience Design & Research team is a dynamic, multidisciplinary group, bringing together talented Industrial Designers, UX/CX Designers, User Researchers, and Human Factors practitioners. We are at the forefront of understanding our users and translating those insights into impactful products and services. Now, as we embrace the transformative potential of Artificial Intelligence, we're excited to expand our team with creative minds who can help us redefine what's possible.

Job Description

Candidates must include a portfolio, personal website, or work samples demonstrating user-centered research experience to be considered for the position.

The Opportunity

Ready to shape the future of public safety? Motorola Solutions is seeking a visionary Principal UX Designer with deep expertise in AI and Voice User Interfaces to create mission‑critical applications that safeguard lives every day. Join a team recognized by Fast Company as the 2025 #1 Best Workplace for Innovators and design experiences that truly matter.

As a Principal UX Designer, you will be a lead contributor, directly shaping the next generation of mobile public safety applications for our radios. You will champion human‑centered design principles and collaborate cross‑functionally. This is your opportunity to drive innovation and contribute to technologies that safeguard lives.

What You’ll Do

• Collaborate closely with Product, Engineering, and Research teams to ensure alignment and success.
• Adapt to rapidly shifting priorities and contribute to an agile, fast‑paced innovation environment.
• Champion a user‑centered approach in the development and application of AI technologies.
• Identify opportunities to leverage AI (ML, NLP, generative AI) to solve user problems and create novel, delightful experiences.
• Lead the design and development of intuitive voice user interfaces (VUI) and multimodal experiences for mission‑critical applications.
• Define and refine voice interaction models, dialog flows, and persona guidelines for AI‑driven features.
• Collaborate with AI engineers and researchers to translate natural language processing (NLP) capabilities into effective and delightful spoken interactions.
• Design and/or research user interactions with AI‑powered features and systems, ensuring they are intuitive, transparent, and trustworthy.
• Conduct user research and usability testing specifically focused on voice commands, spoken feedback, and multimodal interactions.
• Contribute to the development of best practices, ethical guidelines, and design patterns for Human‑AI interaction within our organization.
• Stay abreast of the latest advancements in AI and their potential applications in experience design and research.
• Effectively communicate research findings, design concepts, and AI possibilities to diverse audiences.
• Translate customer insights into innovative designs that elevate public safety applications.
• Contribute to the optimization of design processes, help establish best practices, and ensure exceptional design quality.
• Advocate for design excellence and evolve the UX culture within the organization.

Fundamental Skills & Qualifications

• Bachelor's or Master’s degree in HCI, Design, or a related field, or equivalent practical experience.
• 8+ years proven experience in Design (UX, CX, Interaction Design, Product Design) with demonstrable experience in Voice User Interface (VUI) design, conversational AI, or multimodal interaction design.
• Leadership experience: Experience guiding or influencing design direction or mentoring junior designers is a plus, but not required.
• Portfolio showcasing exceptional UX design for apps and services that demonstrates your process, skills, and impact. Highlight projects related to AI, especially Voice UI/conversational design.
• AI Literacy: Strong understanding of core Artificial Intelligence concepts (ML, NLP, Generative AI) and their ethical considerations.
• Voice UI Expertise: Proven experience designing and prototyping voice user interfaces, including defining grammars, intents, slots, and dialog flows. Familiarity with VUI platforms (Alexa, Google Assistant, custom platforms) is a strong plus.
• Problem Solver with excellent analytical and critical thinking skills.
• User‑Centric Mindset, deep passion for understanding and advocating for the user.
• Collaboration & Communication: Exceptional ability to collaborate effectively within a multidisciplinary team and articulate complex ideas clearly.
• Adaptability & Continuous Learning: Eagerness to learn new technologies and methodologies, thriving in dynamic priorities.

Target Base Salary Range

$130,000 USD – $150,000 USD

Basic Requirements

• Bachelor’s degree with 8+ years of HCI and/or Design experience.
• Legal authorization to work in the U.S. indefinitely is required. Employer work permit sponsorship is not available for this position.

Travel Requirements

Under 10%

Relocation Provided

None

Position Type

Experienced

Referral Payment Plan

Yes

Our U.S. Benefits

• Incentive Bonus Plans
• Medical, Dental, Vision benefits
• 401K with Company Match
• 10 Paid Holidays
• Generous Paid Time Off Packages
• Employee Stock Purchase Plan
• Paid Parental & Family Leave
• and more!

EEO Statement

Motorola Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion or belief, sex, sexual orientation, gender identity, national origin, disability, veteran status or any other legally‑protected characteristic.

We are proud of our people‑first and community‑focused culture, empowering every Motorolan to be their most authentic self and to do their best work to deliver on the promise of a safer world. If you’d like to join our team but feel that you don’t quite meet all of the preferred skills, we’d still love to hear why you think you’d be a great addition to our team.

We’re committed to providing an inclusive and accessible recruiting experience for candidates with disabilities or other physical or mental health conditions. To request an accommodation, please complete the Reasonable Accommodations Form so we can assist you.