Chicago Staffing
Police Communication Operator II
Under general supervision, performs dispatching duties, communicating with police units via radio, telephone, or computer-aided dispatch systems to dispatch assignments, and performs related duties as required. Essential duties include: Dispatching field units to report incidents of crime or emergencies requiring police services Prioritizing events to manage police resources optimally and without risking public safety Using a computer-aided dispatch system with interactive mapping capabilities to enter dispatch information Operating radio, telephone, and computer console equipment to dispatch or broadcast assignments Receiving information and requests for additional personnel and equipment from field units Informing field units of potential threats, risks, and hazards (e.g., involvement of weapons, hazardous materials, violent subjects) Dispatching police technicians, specialists, and investigators to incident locations Monitoring the status of dispatched assignments Receiving information requests from field units and relaying information to supervisory personnel Receiving requests from the public for police, fire, or emergency medical services from the public Forwarding calls not related to police services to the appropriate agencies Soliciting descriptive information from callers to determine locations and nature of problems Using GPS to track field unit movement Providing on-the-job training of new hires, as required Additional duties may be required for this position. Location: Office of Emergency Management and Communications (OEMC) Address: 1411 West Madison St Days Off: Rotating Days Off (employees are required to work on weekends and holidays) Watch/Shifts: Various (1st, 2nd & 3rd Watch) Hours: 10:00 p.m. - 6:00 a.m.; 6:00 a.m. - 2:00 p.m.; 2:00 p.m. - 10:00 p.m. MAY REQUIRE OVERTIME NOTE: OEMC is operating 24/7 Qualifications: THIS POSITION IS IN THE CAREER SERVICE MINIMUM QUALIFICATIONS + High School Diploma or equivalence certificate (GED), plus three years of work experience performing high volume public contact work that requires soliciting information either in-person, via telephone or radio + OR three years of work experience conducting telephone interviews and/or surveys + OR eighteen months of work experience in receiving and processing or dispatching emergency calls + OR eighteen months of professional law enforcement officer experience + OR an equivalent combination of education, training, and experience LICENSURE, CERTIFICATION, or OTHER QUALIFICATIONS
As of the date of application, candidates must have reached their twentieth birthday
Successful candidates must complete a computerized, job simulation/skills assessment test with multiple components including a keyboard exercise which requires a typing speed of thirty (30) words per minute
LEADS certification is required prior to completion of probationary period SELECTION REQUIREMENTS This position requires applicants to successfully pass a written test/skills assessment with multiple components and affirmatively answer a Willingness and Ability Questionnaire. Test results will be sent out by the Department of Human Resources after the test results have been compiled and analyzed. Applicants who successfully apply for the position, meet the minimum qualifications, and possess the qualifications best suited to fulfill the responsibilities of the position will be hired in seniority or lottery/random order. If you are a bidder, you will be selected in seniority order according to the collective bargaining agreement. Preference will be given to candidates possessing at least one of the following: Intro to Emergency Management & Communications (OEMC) Course Certificate from the City Colleges of Chicago Preference: The City of Chicago offers a preference to individuals who have successfully completed the City of Chicago/City Colleges of Chicago partnership program resulting in a certificate of completion for the Introduction to Emergency Management & Communications (OEMC) course. In order to receive the OEMC/EMC Preference, candidates need to indicate whether or not they successfully completed the program by answering "yes" or "no" to the question on the online application that asks, "Did you successfully complete the City Colleges of Chicago Introduction to Emergency Management & Communications (OEMC) Certificate Program and do you want to be considered for this preference?" In addition, you must attach documentation to verify your successful completion from the City Colleges of Chicago. You must attach a copy of your City Colleges of Chicago - Introduction to Emergency Management & Communications Completion Certificate. Failure to answer the question and attach the required documentation will result in you not being considered for the preference NOTE: A copy of your official transcripts, licenses, valid U.S. Driver's License, or training certificates will be required at time of processing, if applicable.
Under general supervision, performs dispatching duties, communicating with police units via radio, telephone, or computer-aided dispatch systems to dispatch assignments, and performs related duties as required. Essential duties include: Dispatching field units to report incidents of crime or emergencies requiring police services Prioritizing events to manage police resources optimally and without risking public safety Using a computer-aided dispatch system with interactive mapping capabilities to enter dispatch information Operating radio, telephone, and computer console equipment to dispatch or broadcast assignments Receiving information and requests for additional personnel and equipment from field units Informing field units of potential threats, risks, and hazards (e.g., involvement of weapons, hazardous materials, violent subjects) Dispatching police technicians, specialists, and investigators to incident locations Monitoring the status of dispatched assignments Receiving information requests from field units and relaying information to supervisory personnel Receiving requests from the public for police, fire, or emergency medical services from the public Forwarding calls not related to police services to the appropriate agencies Soliciting descriptive information from callers to determine locations and nature of problems Using GPS to track field unit movement Providing on-the-job training of new hires, as required Additional duties may be required for this position. Location: Office of Emergency Management and Communications (OEMC) Address: 1411 West Madison St Days Off: Rotating Days Off (employees are required to work on weekends and holidays) Watch/Shifts: Various (1st, 2nd & 3rd Watch) Hours: 10:00 p.m. - 6:00 a.m.; 6:00 a.m. - 2:00 p.m.; 2:00 p.m. - 10:00 p.m. MAY REQUIRE OVERTIME NOTE: OEMC is operating 24/7 Qualifications: THIS POSITION IS IN THE CAREER SERVICE MINIMUM QUALIFICATIONS + High School Diploma or equivalence certificate (GED), plus three years of work experience performing high volume public contact work that requires soliciting information either in-person, via telephone or radio + OR three years of work experience conducting telephone interviews and/or surveys + OR eighteen months of work experience in receiving and processing or dispatching emergency calls + OR eighteen months of professional law enforcement officer experience + OR an equivalent combination of education, training, and experience LICENSURE, CERTIFICATION, or OTHER QUALIFICATIONS
As of the date of application, candidates must have reached their twentieth birthday
Successful candidates must complete a computerized, job simulation/skills assessment test with multiple components including a keyboard exercise which requires a typing speed of thirty (30) words per minute
LEADS certification is required prior to completion of probationary period SELECTION REQUIREMENTS This position requires applicants to successfully pass a written test/skills assessment with multiple components and affirmatively answer a Willingness and Ability Questionnaire. Test results will be sent out by the Department of Human Resources after the test results have been compiled and analyzed. Applicants who successfully apply for the position, meet the minimum qualifications, and possess the qualifications best suited to fulfill the responsibilities of the position will be hired in seniority or lottery/random order. If you are a bidder, you will be selected in seniority order according to the collective bargaining agreement. Preference will be given to candidates possessing at least one of the following: Intro to Emergency Management & Communications (OEMC) Course Certificate from the City Colleges of Chicago Preference: The City of Chicago offers a preference to individuals who have successfully completed the City of Chicago/City Colleges of Chicago partnership program resulting in a certificate of completion for the Introduction to Emergency Management & Communications (OEMC) course. In order to receive the OEMC/EMC Preference, candidates need to indicate whether or not they successfully completed the program by answering "yes" or "no" to the question on the online application that asks, "Did you successfully complete the City Colleges of Chicago Introduction to Emergency Management & Communications (OEMC) Certificate Program and do you want to be considered for this preference?" In addition, you must attach documentation to verify your successful completion from the City Colleges of Chicago. You must attach a copy of your City Colleges of Chicago - Introduction to Emergency Management & Communications Completion Certificate. Failure to answer the question and attach the required documentation will result in you not being considered for the preference NOTE: A copy of your official transcripts, licenses, valid U.S. Driver's License, or training certificates will be required at time of processing, if applicable.