Virginia Department of Human Resource Management
Events and Audio Visual Support Specialist
Virginia Department of Human Resource Management, Richmond, Virginia, United States, 23220
Events and Audio Visual Support Specialist
Reynolds is one of the largest community colleges in Virginia and serves Virginia's capital city and five nearby counties. Annually, our four campus sites serve approximately 13,000 credit students and provide training for 7,400 students through the Community College Workforce Alliance. Reynolds is committed to hiring and retaining a racially diverse, culturally competent staff at all levels of the organization who reflect the demographics of our students. We also believe in providing an ongoing investment in our faculty and staff to deepen their skills and competencies to serve the full range of our student population. Reynolds seeks an
Events and Audio Visual Support Specialist
to provide technical support for college events, classrooms, and meeting spaces by operating, maintaining, and supporting audio-visual systems. This position is responsible for event AV support, classroom AV system maintenance, and internally managed AV installations. The role also provides escalated AV technical support and may assist with basic information technology (IT) support functions as needed. This position works collaboratively with the supervisor, Events team, and IT Services to ensure reliable, high-quality AV and technology support that meets instructional, operational, and event needs of the College. Key Responsibilities
Event and On-Site AV Support Provides on-site technical support for college events utilizing audio-visual systems. Works with the supervisor and Events team to ensure adequate AV and IT coverage for scheduled events. Performs AV setup, operation, troubleshooting, video streaming, and recording for events and meetings. AV and Classroom Technical Support Provides technical support for AV systems as directed by the supervisor. Responds to classroom AV support needs and escalated AV-related IT support tickets. Assists with the creation and delivery of AV training for faculty and staff, as assigned. Preventive Maintenance and System Support Performs routine and preventive maintenance on classroom and campus AV systems. Conducts complete classroom AV system checks and testing. Cleans projector filters and performs software and firmware updates on AV equipment. Tests, patches, upgrades, and maintains AV spaces to ensure operational readiness. AV Installation and Projects Performs AV installations that can be managed internally, including:
TV and monitor mounting Projector installation Cabling and equipment mounting Basic AV system programming and configuration
Assists with AV-related projects and new installations under the direction of the supervisor. Additional IT Support Provides basic IT support functions as directed by the supervisor, including assistance with hardware, software, or peripheral devices. Minimum Qualifications Required Knowledge, Skills, and Abilities (KSAs) Working knowledge of the installation, repair, upgrade, and general maintenance of audio-visual systems and computer hardware. Considerable knowledge of troubleshooting methods and procedures and the use of hardware and software diagnostic tools. Understanding of networking concepts, including TCP/IP. Working knowledge of audio-visual systems and end-user support. Understanding of current Windows operating systems and Microsoft products. Ability to provide efficient and effective customer service through clear written and verbal communication. Demonstrated physical ability to climb ladders and routinely lift items weighing up to 50 pounds. Minimum Qualifications Demonstrated experience providing customer support. Demonstrated experience in general computing support and/or audio-visual support. An equivalent combination of training and experience that demonstrates possession of the required knowledge, skills, and abilities may substitute for formal education. Additional Considerations Additional Considerations (Preferred Qualifications) Associate degree in Information Technology or a related field. Training or coursework in computer information systems, audio-visual systems, or related technical areas. Computing and/or audio-visual certifications. Experience installing and supporting AV equipment and devices in a networked environment. Experience supporting AV systems in instructional or event-based environments. Each agency within the Commonwealth of Virginia is dedicated to recruiting, supporting, and maintaining a competent and diverse work force.
Equal Opportunity Employer
Reynolds is one of the largest community colleges in Virginia and serves Virginia's capital city and five nearby counties. Annually, our four campus sites serve approximately 13,000 credit students and provide training for 7,400 students through the Community College Workforce Alliance. Reynolds is committed to hiring and retaining a racially diverse, culturally competent staff at all levels of the organization who reflect the demographics of our students. We also believe in providing an ongoing investment in our faculty and staff to deepen their skills and competencies to serve the full range of our student population. Reynolds seeks an
Events and Audio Visual Support Specialist
to provide technical support for college events, classrooms, and meeting spaces by operating, maintaining, and supporting audio-visual systems. This position is responsible for event AV support, classroom AV system maintenance, and internally managed AV installations. The role also provides escalated AV technical support and may assist with basic information technology (IT) support functions as needed. This position works collaboratively with the supervisor, Events team, and IT Services to ensure reliable, high-quality AV and technology support that meets instructional, operational, and event needs of the College. Key Responsibilities
Event and On-Site AV Support Provides on-site technical support for college events utilizing audio-visual systems. Works with the supervisor and Events team to ensure adequate AV and IT coverage for scheduled events. Performs AV setup, operation, troubleshooting, video streaming, and recording for events and meetings. AV and Classroom Technical Support Provides technical support for AV systems as directed by the supervisor. Responds to classroom AV support needs and escalated AV-related IT support tickets. Assists with the creation and delivery of AV training for faculty and staff, as assigned. Preventive Maintenance and System Support Performs routine and preventive maintenance on classroom and campus AV systems. Conducts complete classroom AV system checks and testing. Cleans projector filters and performs software and firmware updates on AV equipment. Tests, patches, upgrades, and maintains AV spaces to ensure operational readiness. AV Installation and Projects Performs AV installations that can be managed internally, including:
TV and monitor mounting Projector installation Cabling and equipment mounting Basic AV system programming and configuration
Assists with AV-related projects and new installations under the direction of the supervisor. Additional IT Support Provides basic IT support functions as directed by the supervisor, including assistance with hardware, software, or peripheral devices. Minimum Qualifications Required Knowledge, Skills, and Abilities (KSAs) Working knowledge of the installation, repair, upgrade, and general maintenance of audio-visual systems and computer hardware. Considerable knowledge of troubleshooting methods and procedures and the use of hardware and software diagnostic tools. Understanding of networking concepts, including TCP/IP. Working knowledge of audio-visual systems and end-user support. Understanding of current Windows operating systems and Microsoft products. Ability to provide efficient and effective customer service through clear written and verbal communication. Demonstrated physical ability to climb ladders and routinely lift items weighing up to 50 pounds. Minimum Qualifications Demonstrated experience providing customer support. Demonstrated experience in general computing support and/or audio-visual support. An equivalent combination of training and experience that demonstrates possession of the required knowledge, skills, and abilities may substitute for formal education. Additional Considerations Additional Considerations (Preferred Qualifications) Associate degree in Information Technology or a related field. Training or coursework in computer information systems, audio-visual systems, or related technical areas. Computing and/or audio-visual certifications. Experience installing and supporting AV equipment and devices in a networked environment. Experience supporting AV systems in instructional or event-based environments. Each agency within the Commonwealth of Virginia is dedicated to recruiting, supporting, and maintaining a competent and diverse work force.
Equal Opportunity Employer