Tech Support Specialist - Video Telematics Job at EYERIDE in Austin

About EYERIDE

EYERIDE empowers fleets by combining live video and telematics through a cloud platform to enhance safety, resolve issues efficiently, and ensure vehicles operate securely. Serving transportation, logistics, public safety, and government sectors, our technology supports fleets of all sizes. With teams across the U.S., Poland, and Israel, we create user-friendly, reliable solutions to simplify daily operations. Our ultimate goal is to provide fleet managers with the insights needed to lead with greater confidence and reduced stress.

The Opportunity

Enjoy working in a startup environment? Love computers and problem-solving? Join EYERIDE! We’re looking for a Tech Support Specialist to assist customers with AI cameras, in-cab monitors, live GPS tracking, and in-cab WiFi installed in their vehicles.

What You'll Do

• Provide over-the-phone technical support for vehicle hardware and software
• Troubleshoot network-related issues (TCP/IP, DNS, DHCP)
• Guide customers through step-by-step solutions
• Ensure top-tier customer service and technical assistance

What You Bring:

• Experience in tech support and troubleshooting
• Strong communication and problem-solving skills
• Passion for technology and vehicle systems
• Ability to work overnight shifts on occasion