UX Research & Service Designer Job at Cella Inc in Wilmington

Location: Onsite 5 days a week in Wilmington, DE Job Type: 3 month contract with potential for extension Compensation Range: $70 - 75 per hour Our financial client is seeking a UX Research and Service Designer to lead a critical workflow and process transformation initiative within their Corporate Responsibility division. This is not a traditional UI-focused design role; instead, it is a hybrid strategic position focused on auditing, mapping, and redesigning complex internal service ecosystems. As part of a 3-month contract, you will bridge the gap between human needs and technical capabilities, working closely with engineering and AI squads to streamline operations in a highly regulated environment. Responsibilities 60% UX Research & Service Design: Conducting deep-dive interviews, synthesizing data, and creating service blueprints. 20% UX Design: Translating research insights into high-level wireframes or conceptual workflow designs. 20% Cross-Functional Collaboration: Partnering with stakeholders, Engineering, and the AI Squad to ensure feasibility and alignment. Create journey maps and service blueprints of end-to-end business processes to visualize and optimize service processes, touchpoints, and interactions, and identify areas for improvement and innovation leveraging AI. Collaborate with cross-functional teams to identify user needs, preferences, and expectations and partner with engineering to build low code agent workflows and AI solutions. Support the security, compliance, and auditability of every AI enabled flow. Stay current with industry trends and incorporate knowledge into team insights. Facilitate workshops and co-creation sessions to gather information from customers to understand where improvements can be made along the customer journey. Operate with an iterative design mindset as you incorporate user feedback and insights to continuously improve the overall. Qualifications 5+ years of experience or equivalent expertise in service design, experience design, or a related field, focusing on end-to-end experiences. 2+ year of experience or equivalent with designing AI enabled workflows and experiences. Familiarity with Python or JavaScript to better communicate with engineering teams. Experience working within Finance, Healthcare, or Corporate Responsibility internal sectors. Deep experience in qualitative methodology, including interview script development and synthesis. Proven record in innovative design projects, including journey mapping, service blueprinting, and storyboarding. Demonstrated expertise in creating direct and indirect experiences for diverse users. Ability to work in cross-functional teams, facilitate collaboration, and encourage consensus toward common goals and objectives. Experience with fast-paced, iterative design approaches involving frequent testing and refining of concepts. Portfolio Real-world case studies featuring journey maps, service blueprints, and evidence of end-to-end service transformation. Clear examples of internal-facing tools or service ecosystems (rather than just consumer-facing apps). A clear breakdown of your specific contributions to the project. Bonus: Any examples of designing or researching AI-enabled workflows. Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status. At Cella, a randstad digital company, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact HRsupport@randstadusa.com. Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Cella by randstad digital offers a comprehensive benefits package, including: medical, prescription, dental, vision, AD&D, and life insurance offerings, short-term disability, and a 401K plan (all benefits are based on eligibility). #J-18808-Ljbffr