Royal Caribbean Group is hiring: Senior Specialist, Broadcast & Media Operations

Senior Specialist, Broadcast & Media Operations

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This on‑site position is located in Royal Caribbean Entertainment Studios North Miami.

Position Overview

Reporting to the Manager, Broadcast & Media Operations, the Senior Specialist supports the daily coordination and technical management of Celebrity Cruises’ fleet‑wide broadcast and media operations. The role ensures consistent programming delivery, content quality, and system performance across all vessels while organizing and archiving media assets for shipboard and shoreside initiatives.

Operational Efficiency

• Serve as the main shoreside contact for shipboard Broadcast Managers, assisting with troubleshooting, scheduling updates, and coordination of daily broadcast activities.
• Track fleetwide media systems, project timelines, and operational requests to ensure consistency and efficiency.
• Maintain accurate documentation of programming lineups, system configurations, and equipment inventories and support implementation of SOPs and policy updates.

Media Management and Production

• Serve as the Media Manager for Celebrity Cruises’ shoreside and fleetwide content archive systems.
• Maintain and organize all media assets within CMS platforms, MAM/DAM systems, and deep archive environments such as AWS Glacier and S3 buckets, ensuring long‑term storage integrity and retrieval efficiency.
• Oversee metadata tagging, file versioning, and media organization workflows in partnership with IT and Digital Asset Management teams.
• Produce, shoot, and edit video content to support shoreside initiatives, internal communications, and brand campaigns as assigned.
• Manage file transfers, encoding, and delivery for internal stakeholders, ensuring optimal formats for broadcast and digital use.

Technical and Project Management

• Support rollout and configuration of new broadcast and IPTV technologies, upgrades, and integrations.
• Track repair and maintenance activities across servers, receivers, and routing systems, coordinating vendor support as needed.
• Maintain system diagrams, technical documentation, and fleet broadcast schematics.
• Collaborate with IT, Engineering, and Newbuild teams on dry dock and newbuild projects.

Vendor and Financial Support

• Assist with vendor coordination, quote requests, PO creation, and invoice tracking to ensure accuracy and timeliness.
• Maintain organized records of contracts, renewals, and programming licenses.
• Support budget reporting and financial tracking for programming, content, and repair & maintenance lines.

Reporting and Analysis

• Maintain dashboards and reports summarizing fleet programming, equipment performance, and media system status.
• Support data‑driven evaluations of programming trends, vendor performance, and content utilization.
• Prepare presentations and status reports for leadership and partner teams.

Performs other duties as required. This description does not imply that these are the only duties performed by the employee in this role. Employees are required to perform any other job‑related duties assigned by their supervisor or management.

Qualifications & Education

• Bachelor’s degree in communications, broadcasting, media production, or related field, or equivalent experience.
• 4–6 years of experience in broadcast operations, media management, or post‑production environments.
• Strong understanding of broadcast workflows, IPTV systems, video servers (Castus preferred), codecs, and signal paths (SDI, NDI, MPEG, H.264).
• Hands‑on experience with CMS, MAM/DAM systems, and cloud‑based storage platforms, including AWS Glacier and S3.
• Proficient in video editing and production using Adobe Premiere Pro, After Effects, Adobe Audition, and Media Encoder.
• Familiarity with live production environments and coordination of special broadcast events.
• Strong organizational, multitasking, and communication skills with attention to operational accuracy.
• Ability to work collaboratively with technical and creative teams under tight deadlines.
• Physical requirements: the employee may move around the office complex, travel to other office locations, lift, push, pull, or move 20‑50 pounds, walk to the dock, and ascend/descend the vessel. This position requires up to 25% international travel; when in the office, 75% of the time is spent at Production Studios North Miami and up to 25% at Port of Miami office.
• Visual requirements include distant, close and color vision, and the ability to adjust focus.

Financial / Quantitative Responsibilities

• Familiar with budget forecasting, tracking, and maintenance.
• Ability to forecast costs and identify ROI on programming initiatives.
• Ability to identify and recommend cost‑saving opportunities and operational efficiencies.

How Has The Job Grown

The Senior Specialist, Broadcast & Media position reflects the continued advancement and expansion of the Broadcast & Media department. As the program grows in scale and sophistication, this role reinforces operational excellence, creative consistency, and technical precision across the fleet; it supports the department’s commitment to innovation, high‑quality production standards, and seamless integration of broadcast.

Internal / External Relationships

The Senior Specialist collaborates across departments to ensure consistent execution of Celebrity Cruises’ broadcast and media initiatives. Internally, the role works closely with Hotel Operations, Entertainment Technical, Theatrical Production, Brand Strategy, Product Development, Marketing, and IT/Engineering to align programming, creative content, and technical systems with Celebrity’s brand standards. It partners with RCG Finance, Procurement, and Legal to support vendor management, budgeting, and compliance. Externally, the Senior Specialist coordinates with content providers, broadcast vendors, and production partners to manage programming delivery, technical support, and creative assets, overseeing relationships with media management and archival service providers (including AWS S3 and Glacier) and maintaining direct communication with shipboard broadcast teams to ensure seamless fleetwide operations.

Working Conditions

The work environment includes office location and/or movement inside/outside the office. Responsibilities include traveling between multiple offices, potential exposure to high noise levels (especially when visiting shipboard or offsite locations), and regular sitting, standing, writing, reviewing, typing reports, compiling data, operating a PC, communicating, listening, and assessing information. The employee may move around the office complex, travel to other locations, and lift, push, pull, or move 20‑50 pounds. Visual requirements include distant, close and color vision, and the ability to adjust focus. This position requires up to 25% international travel; 75% of the time is spent at Production Studios North Miami and up to 25% at Port of Miami office. Other duties may include participation in team meetings, training sessions, and company events.

It is the policy of the Company to ensure equal employment and promotion opportunity to qualified candidates without discrimination or harassment on the basis of race, color, religion, sex, age, national origin, disability, sexual orientation, sexuality, gender identity or expression, marital status, or any other characteristic protected by law. Royal Caribbean Group and each of its subsidiaries prohibit and will not tolerate discrimination or harassment.