Solve IMG
Order Expeditor
Reporting to the Outbound Supervisor, the Order Expeditor is responsible for daily reconciliation of outbound orders/pick-tickets in Solve's Charlotte Distribution Center to ensure that every priority order will satisfy our customer's on-time delivery. In this role, the focus will be to expedite high priority shipments (UPS NDA, FedEx NDA and same day customer pick-ups) while ensuring all remaining orders in each batch are fully processed, reconciled and visible in the system. The Order Expeditor will exhibit relentless follow-through, strong system competency (Epicor P21, PowerBI, carrier portals, etc) and clear, concise communication with Operations, Sales, Customer Service, Carriers and various other departments. The ideal candidate thrives in a fast-paced environment, can triage conflicting priorities on the fly and brings a continuous improvement mindset to every opportunity. Responsibilities:
Monitor open orders in Solve's ERP system consistently throughout the day and verify every print ticket/order to ensure it has a corresponding shipment confirmation or documented exception Close each batch of pick tickets promptly once all orders are shipped, cancelled or rescheduled Ensure system accuracy and inventory integrity, and investigate shortages, address stock discrepancies and provide substitutes when feasible Proactively, pull and stage UPS NDA, FedEx NDA and any "hot" order to meet same day cut-off and flag at-risk orders early and escalate immediately with data back recommendations Leverage Power BI dashboards and system queries to track download times, pick progress, carrier cut offs and late day backlog and document causes of missed orders and be prepared to communicate them to the leadership team Assist with warehouse outbound functions (picking, packing and shipping) as needed when there is bandwidth outside of prioritized order closure responsibilities Qualifications:
High School Degree or Equivalent 1+ year experience in Warehousing and/or Inventory Control Ability to lift, push or pull up to 50 lbs Proficiency with computer skills, including Microsoft Office (Excel/Outlook) Preferred Qualifications:
Experience having worked with bearings and/or power transmission component parts Experience performing Cycle Counts/Physical Inventory Forklift Experience and Certification Our Employee Value Proposition:
Market competitive benefits package, including company-sponsored health coverage, life insurance, 401(k) plan with company match, paid paternal leave and paid time off Work in a collaborative environment with passionate and innovative teammates $85 annual bonus applied toward mandatory steel toe boots Solve is proud to be an Equal Opportunity Employer and prohibits discrimination or harassment of any kind. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, pregnancy, national origin, ancestry, citizenship status, age, marital or partnership status, sexual orientation, gender identity or expression, disability, genetic predisposition, veteran or military status, status as a victim of domestic violence, a sex offense or stalking, or any other class or status in accordance with applicable federal, state, and local laws.
Reporting to the Outbound Supervisor, the Order Expeditor is responsible for daily reconciliation of outbound orders/pick-tickets in Solve's Charlotte Distribution Center to ensure that every priority order will satisfy our customer's on-time delivery. In this role, the focus will be to expedite high priority shipments (UPS NDA, FedEx NDA and same day customer pick-ups) while ensuring all remaining orders in each batch are fully processed, reconciled and visible in the system. The Order Expeditor will exhibit relentless follow-through, strong system competency (Epicor P21, PowerBI, carrier portals, etc) and clear, concise communication with Operations, Sales, Customer Service, Carriers and various other departments. The ideal candidate thrives in a fast-paced environment, can triage conflicting priorities on the fly and brings a continuous improvement mindset to every opportunity. Responsibilities:
Monitor open orders in Solve's ERP system consistently throughout the day and verify every print ticket/order to ensure it has a corresponding shipment confirmation or documented exception Close each batch of pick tickets promptly once all orders are shipped, cancelled or rescheduled Ensure system accuracy and inventory integrity, and investigate shortages, address stock discrepancies and provide substitutes when feasible Proactively, pull and stage UPS NDA, FedEx NDA and any "hot" order to meet same day cut-off and flag at-risk orders early and escalate immediately with data back recommendations Leverage Power BI dashboards and system queries to track download times, pick progress, carrier cut offs and late day backlog and document causes of missed orders and be prepared to communicate them to the leadership team Assist with warehouse outbound functions (picking, packing and shipping) as needed when there is bandwidth outside of prioritized order closure responsibilities Qualifications:
High School Degree or Equivalent 1+ year experience in Warehousing and/or Inventory Control Ability to lift, push or pull up to 50 lbs Proficiency with computer skills, including Microsoft Office (Excel/Outlook) Preferred Qualifications:
Experience having worked with bearings and/or power transmission component parts Experience performing Cycle Counts/Physical Inventory Forklift Experience and Certification Our Employee Value Proposition:
Market competitive benefits package, including company-sponsored health coverage, life insurance, 401(k) plan with company match, paid paternal leave and paid time off Work in a collaborative environment with passionate and innovative teammates $85 annual bonus applied toward mandatory steel toe boots Solve is proud to be an Equal Opportunity Employer and prohibits discrimination or harassment of any kind. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, pregnancy, national origin, ancestry, citizenship status, age, marital or partnership status, sexual orientation, gender identity or expression, disability, genetic predisposition, veteran or military status, status as a victim of domestic violence, a sex offense or stalking, or any other class or status in accordance with applicable federal, state, and local laws.