Zoom is hiring: Head of Marketing Operations (Washington) in Washington DC

Head of Marketing Operations The Head of Marketing Operations is responsible for designing, scaling, and optimizing the end-to-end marketing operations ecosystem to enable predictable pipeline creation and revenue growth. This role owns marketing systems, funnel operations, campaign execution, analytics, and crossfunctional alignment, while building scalable global teams and ensuring consistent execution across all gotomarket motions. The Zoom Marketing Operations team enables scalable, datadriven gotomarket execution by aligning strategy, technology, and insights across the customer lifecycle. The team partners closely with Sales, Product, Finance, and Customer Success to drive operational excellence, predictable pipeline, and continuous improvement across global marketing programs. Defining and maintaining the global marketing operations strategy, operating model, and roadmap aligned to company growth and GoToMarket objectives. Owning the endtoend lead and pipeline lifecycle, including segmentation, acquisition, scoring, routing, SLAs, conversion optimization, and pipeline health. Leading and scaling global marketing operations teams across campaign operations, marketing technology, data, analytics, and lead lifecycle management. Partnering crossfunctionally with Sales, Revenue Operations, Finance, Product, and Customer Success to align planning, forecasting, and execution. Overseeing the marketing technology ecosystem, including MAP, CRM integrations, CDP, ABM, attribution, and data enrichment platforms, ensuring scalability and reliability. Establishing data governance, compliance, and quality standards while delivering dashboards, reporting, and executive insights for decisionmaking. Building standardized, scalable campaign operations and production processes to support integrated, multichannel program execution. Implementing performance management, measurement, and continuous improvement frameworks across the full customer lifecycle, including experimentation and automation opportunities. 12+ years of experience in Marketing Operations, Revenue Operations, or GoToMarket leadership roles within highgrowth SaaS or technology organizations. ~ Demonstrated experience scaling global teams and building highperforming operational centers of excellence (onshore and offshore). ~ Exceptional command of funnel operations, predictive analytics, segmentation, campaign orchestration, and pipeline forecasting. ~ Deep handson expertise with marketing automation and CRM platforms (e.g., Salesforce, HubSpot, Marketo, Eloqua, Pardot), CDPs, ABM, and attribution tools. ~ Command of funnel operations, predictive analytics, segmentation, campaign orchestration, and pipeline forecasting. ~ Track record of building and optimizing predictable, scalable pipeline engines through operational transformation. Salary Range or On Target Earnings base salary, bonus and equity value. We also have a location based compensation structure; We look forward to receiving your application! Our structured hybrid approach is centered around our offices and remote work environments. The work style of each role, Hybrid, Remote, or InPerson is indicated in the job description/posting. As part of our awardwinning workplace culture and commitment to delivering happiness, our benefits program offers a variety of perks, benefits, and options to help employees maintain their physical, mental, emotional, and financial health; and contribute to their community in meaningful ways. Zoomies help people stay connected so they can get more done together. We set out to build the best collaboration platform for the enterprise, and today help people communicate better with products like Zoom Contact Center, Zoom Phone, Zoom Events, Zoom Apps, Zoom Rooms, and Zoom Webinars. Were problemsolvers, working at a fast pace to design solutions with our customers and users in mind. If you need assistance navigating the interview process due to a medical disability, please submit an Accommodations Request Form ( and someone from our team will reach out soon. This form is solely for applicants who require an accommodation due to a qualifying medical disability. Nonaccommodationrelated requests, such as application followups or technical issues, will not be addressed. To make sure that our products and culture continue to incorporate everyone's perspectives and experience we never discriminate on the basis of race, religion, national origin, gender identity or expression, sexual orientation, age, or marital, veteran, or disability status. All your information will be kept confidential according to EEO guidelines. #