Boston Medical Center (BMC)
Position Summary
Under direction of the Training Team Lead, the Instructional Designer is responsible for training clinicians on the use of BMC information systems and for the development, implementation, and maintenance of the Epic Training Program for the assigned application(s). The Instructional Designer translates workflow strategies into training scripts, working independently and on teams to coordinate training activities and develop training materials, job aids, and promotional materials for the assigned application. The specialist works closely with clinical departments in developing training plans. In addition, the Instructional Designer coordinates logistics and education materials related to training programs, works closely with training and project teams to build and maintain training environments, ensures upkeep of all intranet content and classroom materials, and acts as a user liaison, communicating feedback from users to the application implementers. This forward‑thinker identifies opportunities to improve training techniques to enhance the overall training process of BMC’s Epic Application(s). Essential Responsibilities / Duties
Participate in workflow design and system build as the training consultant. Develop and maintain credibility and effective working relations with the analyst team, application user groups, Clinical Leads, and end‑user community. Participate in the development and maintenance of the Epic Training Program. Develop and maintain high quality training materials including classroom curriculum, user guides, presentations, e-Learnings and lesson plans related to the assigned application(s). Build and maintain the training environment to support various clinical and/or business roles and workflows. Prepare training environment with appropriate patient samples and content based on end‑user audience. Understand and navigate the system build to develop e-Learnings. Train and provide support to end users and new employees on the use of the specific Epic Applications and other related workflows and business processes as needed. Solicit department, subject‑matter‑expert and trainee feedback and appropriately adapt training materials, exercises and quick‑start guides to ensure they are up to date with EHR and workflow changes. Be a team player; flexible, friendly, congenial, and enthusiastic. Align with other IT functional areas to remain apprised of project status to ensure materials stay current and accommodate optimization of Epic. Keep IT group’s technology and service managers aware of potential user issues and resolve conflicts. Diagnose, analyze, and resolve software issues independently or by engaging the appropriate parties to reach a resolution. Document all aspects of the training plans (scope, definition, testing, delivery and support) and coordinate business/clinical and IT implementation resources for successful delivery. Proactively identify opportunities to apply technologies to business processes. Schedule ongoing New Hire Training classes, including arranging Zoom meeting invites. Ensure training facilities and/or materials are available and ready for classes. Attend to students in Workday (Boston Medical Center’s LMS). Provide publication or other informal notification of project‑level new material and programs. Work with respective department to keep training materials up to date and refreshed as needed. Create User Group Newsletters (monthly) to inform department and clinical staff of system changes. Provide on‑site user support during implementations, including during non‑business hours and days. Conduct on‑going Thrive training for the respective department. Participate in an on‑call customer support rotation during normal business hours and off hours. Perform other duties as necessary, including participating in the planning, design, and implementation of training‑focused governance‑approved quarterly projects in collaboration with the analyst team and project stakeholders. Education
Bachelor’s Degree or equivalent training experience is required. Job Requirements
Certificates, Licenses, Registrations Required: Epic Certification or Proficiency Required (within 90‑day probation period or as otherwise arranged with manager). Experience
Required: 2+ years experience in training in a classroom setting and/or distance/remote learning using Zoom. Business systems analysis, preferably across multiple hardware and software platforms, or Business unit experience that includes working closely with IT in the development, implementation, and training of systems. Additional Experience Desired
Previous experience in business process re‑engineering or process improvement involving broad‑based information systems and utilizing training tools and techniques to effect business change. Experience in organizing, planning, and executing projects from vision through implementation, involving internal personnel, contractors, and vendors. Experience with tools to create interactive eLearning, simulation, and assessment content. Experience creating lesson plans, education tools and alternative training materials for remote/distance learning. Knowledge and Skills
Epic Certification is a plus (or obtained within 90 days of hire). Knowledge of adult learning and teaching principles. Strong presentation skills and ability to manage a classroom. Understanding of project management concepts in planning and implementing multiple projects in a cross‑functional environment. Strong written communication skills, including newsletters, project and training documents. Strong verbal communication and effective presentation skills, interacting with team members, other teams in the IT department, Clinical Leads, end users, and other departments throughout the organization. Strong analytical and conceptual skills; demonstrated track record in new concept development for various projects and complex technical plans. Ability to solve problems spanning multiple environments in a business area. Provide quality customer service and serve as an exemplary representative of Information Systems. On‑going communication, feedback and follow‑through with customers/peers are essential. Negotiate and acquire resources as necessary to appropriately schedule training sessions with minimal impact to patient care. Ability to be a team player; flexible, friendly, congenial, and enthusiastic. Ability to multi‑task. Proficiency in Microsoft Office products. Familiarity with Workday LMS. Experience using e‑Learning Modules (e.g., Articulate Storyline). Compensation Range
$58,000.00 - $84,000.00. This range offers an estimate based on the minimum job qualifications. Pay is determined holistically based on education, experience, skills, and certifications/non‑licensure. BMC offers generous total compensation including benefits, discretionary bonuses, merit increases, 403(b) savings matches, paid time off, career advancement opportunities, and resources to support employee and family well‑being. Equal Opportunity Employer/Disabled/Veterans
Boston Medical Center is an Equal Opportunity Employer. We comply with all federal, state, and local equal‑employment‑opportunity laws and regulations. Our hiring process is conducted solely through our website; we never ask candidates to purchase equipment or download applications outside the official portal.
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Under direction of the Training Team Lead, the Instructional Designer is responsible for training clinicians on the use of BMC information systems and for the development, implementation, and maintenance of the Epic Training Program for the assigned application(s). The Instructional Designer translates workflow strategies into training scripts, working independently and on teams to coordinate training activities and develop training materials, job aids, and promotional materials for the assigned application. The specialist works closely with clinical departments in developing training plans. In addition, the Instructional Designer coordinates logistics and education materials related to training programs, works closely with training and project teams to build and maintain training environments, ensures upkeep of all intranet content and classroom materials, and acts as a user liaison, communicating feedback from users to the application implementers. This forward‑thinker identifies opportunities to improve training techniques to enhance the overall training process of BMC’s Epic Application(s). Essential Responsibilities / Duties
Participate in workflow design and system build as the training consultant. Develop and maintain credibility and effective working relations with the analyst team, application user groups, Clinical Leads, and end‑user community. Participate in the development and maintenance of the Epic Training Program. Develop and maintain high quality training materials including classroom curriculum, user guides, presentations, e-Learnings and lesson plans related to the assigned application(s). Build and maintain the training environment to support various clinical and/or business roles and workflows. Prepare training environment with appropriate patient samples and content based on end‑user audience. Understand and navigate the system build to develop e-Learnings. Train and provide support to end users and new employees on the use of the specific Epic Applications and other related workflows and business processes as needed. Solicit department, subject‑matter‑expert and trainee feedback and appropriately adapt training materials, exercises and quick‑start guides to ensure they are up to date with EHR and workflow changes. Be a team player; flexible, friendly, congenial, and enthusiastic. Align with other IT functional areas to remain apprised of project status to ensure materials stay current and accommodate optimization of Epic. Keep IT group’s technology and service managers aware of potential user issues and resolve conflicts. Diagnose, analyze, and resolve software issues independently or by engaging the appropriate parties to reach a resolution. Document all aspects of the training plans (scope, definition, testing, delivery and support) and coordinate business/clinical and IT implementation resources for successful delivery. Proactively identify opportunities to apply technologies to business processes. Schedule ongoing New Hire Training classes, including arranging Zoom meeting invites. Ensure training facilities and/or materials are available and ready for classes. Attend to students in Workday (Boston Medical Center’s LMS). Provide publication or other informal notification of project‑level new material and programs. Work with respective department to keep training materials up to date and refreshed as needed. Create User Group Newsletters (monthly) to inform department and clinical staff of system changes. Provide on‑site user support during implementations, including during non‑business hours and days. Conduct on‑going Thrive training for the respective department. Participate in an on‑call customer support rotation during normal business hours and off hours. Perform other duties as necessary, including participating in the planning, design, and implementation of training‑focused governance‑approved quarterly projects in collaboration with the analyst team and project stakeholders. Education
Bachelor’s Degree or equivalent training experience is required. Job Requirements
Certificates, Licenses, Registrations Required: Epic Certification or Proficiency Required (within 90‑day probation period or as otherwise arranged with manager). Experience
Required: 2+ years experience in training in a classroom setting and/or distance/remote learning using Zoom. Business systems analysis, preferably across multiple hardware and software platforms, or Business unit experience that includes working closely with IT in the development, implementation, and training of systems. Additional Experience Desired
Previous experience in business process re‑engineering or process improvement involving broad‑based information systems and utilizing training tools and techniques to effect business change. Experience in organizing, planning, and executing projects from vision through implementation, involving internal personnel, contractors, and vendors. Experience with tools to create interactive eLearning, simulation, and assessment content. Experience creating lesson plans, education tools and alternative training materials for remote/distance learning. Knowledge and Skills
Epic Certification is a plus (or obtained within 90 days of hire). Knowledge of adult learning and teaching principles. Strong presentation skills and ability to manage a classroom. Understanding of project management concepts in planning and implementing multiple projects in a cross‑functional environment. Strong written communication skills, including newsletters, project and training documents. Strong verbal communication and effective presentation skills, interacting with team members, other teams in the IT department, Clinical Leads, end users, and other departments throughout the organization. Strong analytical and conceptual skills; demonstrated track record in new concept development for various projects and complex technical plans. Ability to solve problems spanning multiple environments in a business area. Provide quality customer service and serve as an exemplary representative of Information Systems. On‑going communication, feedback and follow‑through with customers/peers are essential. Negotiate and acquire resources as necessary to appropriately schedule training sessions with minimal impact to patient care. Ability to be a team player; flexible, friendly, congenial, and enthusiastic. Ability to multi‑task. Proficiency in Microsoft Office products. Familiarity with Workday LMS. Experience using e‑Learning Modules (e.g., Articulate Storyline). Compensation Range
$58,000.00 - $84,000.00. This range offers an estimate based on the minimum job qualifications. Pay is determined holistically based on education, experience, skills, and certifications/non‑licensure. BMC offers generous total compensation including benefits, discretionary bonuses, merit increases, 403(b) savings matches, paid time off, career advancement opportunities, and resources to support employee and family well‑being. Equal Opportunity Employer/Disabled/Veterans
Boston Medical Center is an Equal Opportunity Employer. We comply with all federal, state, and local equal‑employment‑opportunity laws and regulations. Our hiring process is conducted solely through our website; we never ask candidates to purchase equipment or download applications outside the official portal.
#J-18808-Ljbffr