Optima Global Solutions Inc. is hiring: UX Designer (Lead) in New York

Overview

Optima Global Solutions Inc. is a valuable IT Services and Solution provider that customers, employees, and stakeholders feel proud to be associated with. Optima's Intelligent Automation Solutions leverage robotic process automation, intelligent data capture, and business process management best practices to streamline operations. Our IT Services practice provides organizations with highly personalized, comprehensive, U.S. based recruiting services supported by our internal onsite team of subject matter experts.

Position

UX Designer (Lead)

Project

Our client, the Office of Technology and Innovation, is requesting a User Experience (UX) Designer to support the NYC Child Care Digital Hub project. The goal is to create a single digital hub for families to learn about their child care options and find child care for their children aged 5 and below. The hub will also support child care providers by sharing information on how to begin and continue providing child care services to New Yorkers. The hub will include relevant content and features such as a detailed screening process for parents, a referrals section, information about available childcare services, and a unified map/provider services locator of child care providers.

Scope of Services

The UX Design Lead is a strategic leader who advocates for user-driven and data-based digital experiences for New Yorkers. The position reports to OTI Digital Service and works closely with the Innovation Team in the Mayor's Office to improve the digital experience of child care access for New Yorkers. Responsibilities include leveraging interaction design and front-end development skills to create prototypes for user testing and implement design solutions that meet the needs of parents and childcare providers, ensuring the hub serves as a comprehensive resource for information, referrals, and services related to childcare in New York.

Responsibilities

• Collaborate with cross-functional teams, including product managers, UX researcher, content strategist, and developers, to translate user needs into design solutions
• Develop prototypes and high‑fidelity designs for the childcare hub website
• Conduct prototype testing for new features, analyze findings, and develop design recommendations accordingly
• Collaborate with a content strategist to develop the overall content design strategy and enhance user experience

Mandatory Skills/Experience

Note: Candidates who do not have the mandatory skills will not be considered.

At least 8 years of proven experience in user experience design, with a strong portfolio showcasing successful user-friendly consumer-facing solutions

• Strong sense of visual design and styling including typography, spacing and use of layout
• Proficiency in Figma with demonstrated experience in independently creating end-to-end design solutions
• Strong understanding of user-centered design processes, including the ability to map users' digital journeys, mock-up low to high-fidelity, and create testable prototypes that enhance usability and accessibility
• Ability to synthesize user research and data insights into design hypotheses and solutions
• Ability to receive and synthesize teammates' feedback to improve designs
• Experience working with product and content strategists to translate outlines and requirements into design solutions
• Experience working with developers to test out prototypes and conduct visual quality assurance to ensure that digital products were built the way they were intended
• Strong communication skills, with the ability to articulate design concepts and strategies clearly to partners and cross-functional teams in non-technical language

Desirable Skills/Experience

• Bachelor's degree in a relevant field (e.g., Design or UX Design, Human-Computer Interaction, Computer Science)
• Experience working in cross-disciplinary teams, collaborating with product managers, engineers, and content strategists to deliver user-centered products and services
• Experience working in public sector or alongside government partners
• Strong ability to drive design projects from concept to implementation, with a comprehensive knowledge of design and design research methodologies
• Experience conducting usability testing or assisting in its implementation, with strong analytical skills to interpret user data and translate research insights into actionable design recommendations
• Familiarity working within limited design systems, adapting and extending existing components to meet user needs while considering technical feasibility
• Understanding of accessibility standards and best practices in design to ensure inclusivity for all users
• Exemplifies diversity, equity and inclusion work in design practice and past projects, with ability to work with a wide range of stakeholders across the city

Employment Details

• Seniority level: Mid‑Senior level
• Employment type: Full-time

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