Job Title: Community Manager I
Location : Remote
Duration: 12+ Months
Pay range: $22-$25/hr on w2 without benefits
JOB DESCRIPTION:
The community manager will manage owned social media channels, engage with consumers in social media both proactively and reactively, and will act as the external voice of the company and specific brands while simultaneously acting as the voice of the consumer internally.
The value lies in the community manager serving as a hub and having the ability to connect personally with consumers (humanize the company), to shepherd and provide feedback to various departments internally (brand, AMC, consumer services, quality, legal, IT, etc.) and to be on the front line for spotting emerging risk in social channels.
The community manager is responsible for overseeing multiple brands within a sector/category and ensuring that our consumers receive the most efficient, integrated, and effective experience available.
An integral role of the brand’s presence on social media, the community manager has practical knowledge leveraging brand voice in the form of culturally relevant, social-native commenting & engagement.
The community manager will implement the social media approach of assigned brands, manage engagement and interactivity with the consumer audience, and foster a positive consumer experience.
This role coordinates with external agency partners (including digital, media, and PR), as well as internal department teams to support their respective missions, ensuring consistency in voice and cultivating a strong social brand.
Duties:
• Interact with consumers in our owned social media platforms leveraging integrated management software and related tools
• Participate in the development of agile marketing content based on monitoring social media, flagging opportunities, and formulating plans with internal & external partners
• Document, share, and provide guidance on social copywriting best practices, within and across community management teams
• Participate within channels that the organization will be leveraging to have firsthand knowledge of all relative opportunities available
• Support the development, management, and maintenance of all social media initiatives
• Contribute to creating FAQs, consumer responses, and other social media content to support ongoing brand activations
• Maintain relevant knowledge of social media trends and best practices (while helping develop/socialize)
• Additional miscellaneous tasks related to the role are dependent on business needs
• Note: The primary responsibilities of this role are related to directly engaging with consumers in social channels; this is not a social media strategist or campaigns and tactics development role
Working Conditions:
• Role offers offsite remote working arrangement from any US-based home location
• Adequate internet/Wi-Fi service is necessary to complete work duties
• Shifts vary between the hours of 8:00am-9:00pm CT, Monday thru Friday, depending on assigned schedule
• Role requires minimal weekend (consecutive Saturday + Sunday) coverage between 9:00am-5:00pm CT, depending on assigned schedule (rotating through extensive CM team)
• Engagement with multiple disciplines throughout the organization, therefore, must be able to professionally represent the Consumer Engagement team and our cohesive perspective
Qualifications:
• Candidate should hold a bachelor’s degree, preferably in a relevant discipline (i.e., communication, marketing, PR, journalism, or other relevant areas), and/or demonstrated equivalent ability and experience in the targeted area
• Copywriting/editing experience for social content, general engagement, and risk management is required
• A minimum of 1-2 years of experience is typically expected in entering this position
• Experience with Sprinklr (or related social media management & listening software) is desired
• Bilingual in Spanish or French, a plus
Job Description
The Senior Project Manager is responsible for the overall planning, direction, management, coordination, implementation, execution, control, and completion of specific projects according to specifications and within budget, from initiation through completion.
The Senior Project Manager leads Joint Project Teams (JPTs) and applies professional principles, practices, and techniques to guide project teams and control the project schedule, cost, and performance risks. This ensures that each project is completed within defined constraints—such as time, budget, personnel, quality, and materials—and at a high level of quality.
This role is typically assigned to large, multifaceted projects. The Senior Project Manager serves as the single point of contact for each assigned project and assumes the leadership role in managing the project safely.
Requirements
Bachelor’s degree in engineering, business management, or a technical field, or equivalent education, training, or related work experience. A master’s degree is preferred but not required.
Certification requirements include obtaining Project Management Professional (PMP) certification from the Project Management Institute (PMI) within one year of appointment or assuming the Senior Project Manager position (see SPP-34.018 for exceptions or extensions to this timeframe).