DPR Construction
Application Administrator - Marketing and Video Technologies
DPR Construction, Colorado Springs, Colorado, United States, 80509
Application Administrator - Marketing and Video Technologies
Join
DPR Construction
as an
Application Administrator
focused on Marketing, Communications and Video teams.
Overview The Enterprise Application Administrator is accountable for ensuring business applications are available and performing optimally for the Marketing, Communications and Video teams. The role requires day-to-day configuration, deployment, maintenance, monitoring, patching and improvement of these applications.
Key Responsibilities
Serve as the technical subject matter expert for administering business applications such as MarCom’s video asset management, customer experience, and slide management tools.
Partner with project managers, business analysts, database and network administrators, and security engineers on the administration of applications.
Analyze applications for function, features, data requirements, input requirements, output requirements, internal and external checks and controls, hardware and operating system environment and data interface capabilities.
Plan, coordinate, and communicate changes, deployments, and upgrades of applications with stakeholders.
Perform functional, performance, and smoke testing, installations, upgrades, and hotfix deployments of applications.
Configure and support application interfaces for data integration with other applications or systems in the environment.
Manage backups, storage, and integrity of application data or databases.
Create, configure, and customize application reports.
Manage user accounts and service accounts and associated roles and permissions.
Provide Tier 2 and/or 3 support, investigate, resolve, and perform root cause analysis on incidents, and provide escalated support for service requests, inquiries, and problems.
Champion best practices and standard operating procedures regarding the use of applications with end users in various parts of the company.
Collaborate with program managers, technology leaders, business-side application owners, and other stakeholders on application capabilities, health, roadmaps, and strategies.
Write and maintain documentation related to the application including end user instructions, operating procedures, knowledge base articles, technical drawings, and system reference documentation.
Partner with software vendors for escalated application support, reporting bugs, recommending features, reviewing release documentation, and other needs.
Requirements
Associate’s degree in information technology or related discipline. Experience may be considered in lieu of degree.
Bachelor’s degree in information technology or related discipline (desired).
Certification in Application Administration for one or more enterprise systems (desired).
Strong understanding of video formats, codecs, transcoding workflows, and streaming technologies (desired).
Experience configuring, deploying, maintaining, monitoring, and patching cloud-based enterprise and business applications at scale for a large organization (desired).
Proven experience with video editing systems or video asset management systems like Iconik, Frame.io, Cantemo Portal or similar (desired).
Experience administering customer experience or CRM platforms (desired).
Work Conditions
Prolonged periods of sitting and/or standing at a computer screen.
Must be able to sit or stand for long periods of time.
Must be able to lift 15 pounds at times.
Occasional domestic travel, via airplane, will be required for meetings.
Compensation CO Pay Range: $87,994 to $150,847.
About DPR Construction DPR Construction is a forward-thinking, employee-owned general contractor specializing in technically complex and sustainable projects for the advanced technology, life sciences, healthcare, higher education and commercial markets. Founded in 1990, DPR is a multi‑billion‑dollar family of companies with offices around the world.
Hybrid Role This is a hybrid role with most time being spent working from home. Attendance at important meetings and events at the local DPR office is required.
#J-18808-Ljbffr
DPR Construction
as an
Application Administrator
focused on Marketing, Communications and Video teams.
Overview The Enterprise Application Administrator is accountable for ensuring business applications are available and performing optimally for the Marketing, Communications and Video teams. The role requires day-to-day configuration, deployment, maintenance, monitoring, patching and improvement of these applications.
Key Responsibilities
Serve as the technical subject matter expert for administering business applications such as MarCom’s video asset management, customer experience, and slide management tools.
Partner with project managers, business analysts, database and network administrators, and security engineers on the administration of applications.
Analyze applications for function, features, data requirements, input requirements, output requirements, internal and external checks and controls, hardware and operating system environment and data interface capabilities.
Plan, coordinate, and communicate changes, deployments, and upgrades of applications with stakeholders.
Perform functional, performance, and smoke testing, installations, upgrades, and hotfix deployments of applications.
Configure and support application interfaces for data integration with other applications or systems in the environment.
Manage backups, storage, and integrity of application data or databases.
Create, configure, and customize application reports.
Manage user accounts and service accounts and associated roles and permissions.
Provide Tier 2 and/or 3 support, investigate, resolve, and perform root cause analysis on incidents, and provide escalated support for service requests, inquiries, and problems.
Champion best practices and standard operating procedures regarding the use of applications with end users in various parts of the company.
Collaborate with program managers, technology leaders, business-side application owners, and other stakeholders on application capabilities, health, roadmaps, and strategies.
Write and maintain documentation related to the application including end user instructions, operating procedures, knowledge base articles, technical drawings, and system reference documentation.
Partner with software vendors for escalated application support, reporting bugs, recommending features, reviewing release documentation, and other needs.
Requirements
Associate’s degree in information technology or related discipline. Experience may be considered in lieu of degree.
Bachelor’s degree in information technology or related discipline (desired).
Certification in Application Administration for one or more enterprise systems (desired).
Strong understanding of video formats, codecs, transcoding workflows, and streaming technologies (desired).
Experience configuring, deploying, maintaining, monitoring, and patching cloud-based enterprise and business applications at scale for a large organization (desired).
Proven experience with video editing systems or video asset management systems like Iconik, Frame.io, Cantemo Portal or similar (desired).
Experience administering customer experience or CRM platforms (desired).
Work Conditions
Prolonged periods of sitting and/or standing at a computer screen.
Must be able to sit or stand for long periods of time.
Must be able to lift 15 pounds at times.
Occasional domestic travel, via airplane, will be required for meetings.
Compensation CO Pay Range: $87,994 to $150,847.
About DPR Construction DPR Construction is a forward-thinking, employee-owned general contractor specializing in technically complex and sustainable projects for the advanced technology, life sciences, healthcare, higher education and commercial markets. Founded in 1990, DPR is a multi‑billion‑dollar family of companies with offices around the world.
Hybrid Role This is a hybrid role with most time being spent working from home. Attendance at important meetings and events at the local DPR office is required.
#J-18808-Ljbffr