Inside Higher Ed
Job Title: 911 Emergency Communication Manager
Location: Atlanta, Georgia
Job ID: 293269
Job Summary Lead 911/Campus Operations Center, including management of associated public safety systems and 911 Operations Center staff. Provide strategic planning and guidance to Police Command Staff with regard to communications support and systems integration. Manage the operations of the Computer Aided Dispatch (CAD) system, Records Management System (RMS), 911 System, Radio System, and other associated systems as directed. Serve as the GCIC Terminal Agency Coordinator (TAC) for the department and manage training requirements, validations, and certifications required by GCIC. Establish and maintain a quality assurance and training program for the 911 Operations Center. Set employee goals, assess employee performance, provide feedback, and make pay recommendations. Interact consistently with Police Command Staff, police personnel, building personnel, various campus units, first responders, and specialized units.
Responsibilities
Direct the operation of the 911/Campus Operations Center. Develop short-term/long-term goals and objectives. Implement policies and procedures.
Establish and manage the scheduling of personnel to meet the needs of the Institute and Police Department. Maintain methods for call taking and dispatching evaluation and quality control.
Coordinate with GTPD Patrol and Special Events on specific plans of action and special event planning or other requests for irregular operations.
Conduct drills and exercises in coordination with Emergency Management staff to ensure personnel are prepared for a variety of situations.
Manage the institutional trunked 8 MHz radio system, computer-aided dispatch (CAD) system, the 911 PSAP system, and manage the use of GTPD video surveillance system within the 911 Communications Center.
Coordinate with GTPD staff on the integration of new and existing technology within the 911 Communications Center. Coordinate with department, campus, and vendor resources for system support.
Conduct monthly reporting and analysis for all systems including calls for service, call taking statistics, and other metrics that quantify the workload of the department.
Responsible for staff development and training, performance management, and employee relations.
Perform other duties as assigned.
Required Qualifications
Educational Requirements: Bachelor's Degree or an equivalent combination of education and experience.
Other Required Qualifications: Georgia Police Officer Standards & Training (POST) Communications Officer Certification, GCIC Terminal Agency Coordinator (TAC), Communications Training Officer (CTO).
Required Experience: Six to eight years of job-related experience.
Preferred Qualifications
Experience using video surveillance system in a public safety setting.
Experience managing multiple agency use of a trunked radio system.
Skills Must have experience managing the systems and staff of a 911 emergency communications center, including management of a computer-aided dispatch (CAD) system, records management system, 911 PSAP system, and 800 MHz trunked radio system. Lead the strategic integration and development of new public safety systems and technology. Make purchase recommendations to senior leadership on public safety technology. Experience managing and coordinating the GCIC (or similar) entries and returns for a police department.
Other Information
This is not a supervisory position.
This position does not have any financial responsibilities.
This position will not be required to drive.
This role is not considered a position of trust.
This position does not require a purchasing card (P-Card).
This position will not travel.
This position does not require security clearance.
Must be a US citizen for this position.
Salary Salary Job Grade A10. Salary range is dependent on candidate's experiences and skills and ranges from $72,783 to $82,000.
Background Check Successful candidate must be able to pass a background check. Please visit http://policylibrary.gatech.edu/employment/pre-employment-screening.
USG Core Values The University System of Georgia is comprised of our 26 institutions of higher education and learning and the System Office. Our USG Statement of Core Values are Integrity, Excellence, Accountability, and Respect. These values serve as the foundation for all that we do as an organization, and each USG community member is responsible for demonstrating and upholding these standards. More details on the USG Statement of Core Values and Code of Conduct are available in USG Board Policy 8.2.18.1.2 and can be found online at https://www.usg.edu/policymanual/section8/C224/#p8.2.18_personnel_conduct. Additionally, USG supports Freedom of Expression as stated in Board Policy 6.5 Freedom of Expression and Academic Freedom found online at https://www.usg.edu/policymanual/section6/C2653.
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Job ID: 293269
Job Summary Lead 911/Campus Operations Center, including management of associated public safety systems and 911 Operations Center staff. Provide strategic planning and guidance to Police Command Staff with regard to communications support and systems integration. Manage the operations of the Computer Aided Dispatch (CAD) system, Records Management System (RMS), 911 System, Radio System, and other associated systems as directed. Serve as the GCIC Terminal Agency Coordinator (TAC) for the department and manage training requirements, validations, and certifications required by GCIC. Establish and maintain a quality assurance and training program for the 911 Operations Center. Set employee goals, assess employee performance, provide feedback, and make pay recommendations. Interact consistently with Police Command Staff, police personnel, building personnel, various campus units, first responders, and specialized units.
Responsibilities
Direct the operation of the 911/Campus Operations Center. Develop short-term/long-term goals and objectives. Implement policies and procedures.
Establish and manage the scheduling of personnel to meet the needs of the Institute and Police Department. Maintain methods for call taking and dispatching evaluation and quality control.
Coordinate with GTPD Patrol and Special Events on specific plans of action and special event planning or other requests for irregular operations.
Conduct drills and exercises in coordination with Emergency Management staff to ensure personnel are prepared for a variety of situations.
Manage the institutional trunked 8 MHz radio system, computer-aided dispatch (CAD) system, the 911 PSAP system, and manage the use of GTPD video surveillance system within the 911 Communications Center.
Coordinate with GTPD staff on the integration of new and existing technology within the 911 Communications Center. Coordinate with department, campus, and vendor resources for system support.
Conduct monthly reporting and analysis for all systems including calls for service, call taking statistics, and other metrics that quantify the workload of the department.
Responsible for staff development and training, performance management, and employee relations.
Perform other duties as assigned.
Required Qualifications
Educational Requirements: Bachelor's Degree or an equivalent combination of education and experience.
Other Required Qualifications: Georgia Police Officer Standards & Training (POST) Communications Officer Certification, GCIC Terminal Agency Coordinator (TAC), Communications Training Officer (CTO).
Required Experience: Six to eight years of job-related experience.
Preferred Qualifications
Experience using video surveillance system in a public safety setting.
Experience managing multiple agency use of a trunked radio system.
Skills Must have experience managing the systems and staff of a 911 emergency communications center, including management of a computer-aided dispatch (CAD) system, records management system, 911 PSAP system, and 800 MHz trunked radio system. Lead the strategic integration and development of new public safety systems and technology. Make purchase recommendations to senior leadership on public safety technology. Experience managing and coordinating the GCIC (or similar) entries and returns for a police department.
Other Information
This is not a supervisory position.
This position does not have any financial responsibilities.
This position will not be required to drive.
This role is not considered a position of trust.
This position does not require a purchasing card (P-Card).
This position will not travel.
This position does not require security clearance.
Must be a US citizen for this position.
Salary Salary Job Grade A10. Salary range is dependent on candidate's experiences and skills and ranges from $72,783 to $82,000.
Background Check Successful candidate must be able to pass a background check. Please visit http://policylibrary.gatech.edu/employment/pre-employment-screening.
USG Core Values The University System of Georgia is comprised of our 26 institutions of higher education and learning and the System Office. Our USG Statement of Core Values are Integrity, Excellence, Accountability, and Respect. These values serve as the foundation for all that we do as an organization, and each USG community member is responsible for demonstrating and upholding these standards. More details on the USG Statement of Core Values and Code of Conduct are available in USG Board Policy 8.2.18.1.2 and can be found online at https://www.usg.edu/policymanual/section8/C224/#p8.2.18_personnel_conduct. Additionally, USG supports Freedom of Expression as stated in Board Policy 6.5 Freedom of Expression and Academic Freedom found online at https://www.usg.edu/policymanual/section6/C2653.
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