PTR Global
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Base pay range
$70.00/hr - $80.00/hr Direct message the job poster from PTR Global We are seeking a
SR UX Researcher
to join a
Digital Customer Experience team
focused on designing intuitive, data-driven digital products for both customer- and employee-facing applications. This role is ideal for a
thoughtful, empathetic, and analytical user advocate
who thrives at the intersection of research, data, and design strategy. You will work closely with Product Owners, Designers, Engineers, and stakeholders to uncover insights that inform product decisions and improve end-to-end user experiences. You will have the opportunity to
lead research initiatives, influence product strategy, mentor peers, and help scale UX research practices
within a complex, fast-paced organization. Why You’ll Love This Job
Be part of a
collaborative, multidisciplinary UX team Influence product decisions through
meaningful user insights Work across the full UX research lifecycle, from discovery through validation Wear multiple hats as a
researcher, strategist, mentor, and advocate Help mature and scale UX research practices and operations What You’ll Do
Partner with Product Owners, Designers, and stakeholders to understand business goals and user needs Develop and execute
research strategies aligned with product objectives and key results (OKRs) Conduct
discovery and evaluative research
to inform product direction Moderated usability testing User interviews and contextual inquiries Heuristic evaluations and competitive analyses Surveys and clickstream analysis Card sorting, tree testing, and unmoderated usability testing Eye‑tracking studies to assess usability and comprehension Synthesize research findings into
clear, actionable insights
and communicate them effectively to cross‑functional teams Leverage analytics tools to supplement research and assess product performance Create and maintain
personas, journey maps, and service blueprints
to support customer‑centered design Monitor UX metrics and customer feedback to identify opportunities for improvement Work in an
Agile environment
across multiple initiatives and ceremonies Help scale UX research by contributing to
Research Operations, infrastructure, and best practices Utilize research tools, hardware, and participant recruitment platforms Top Mandatory Skills & Experience
Bachelor’s degree in
Human‑Computer Interaction, Human Factors Engineering, Computer Science, Visual Design, Behavioral Sciences, Psychology , or a related discipline Strong foundation in
user‑centered design , with hands‑on experience in
qualitative and quantitative research methods Experience with
SPSS, R, SQL, database queries, and basic programming languages , supported by strong analytical skills Minimum Qualifications
Bachelor’s degree in a related field 3+ years of applied UX research experience , preferably in large or matrixed organizations Proficiency with
remote unmoderated and moderated usability testing platforms Familiarity with modern
design and prototyping tools
(Figma, Sketch, Adobe CC, Zeplin, Flinto, etc.) Strong written and verbal communication skills Ability to present research findings clearly and justify design recommendations using data, best practices, and business requirements Passion for advocating and educating teams on
user‑centered research principles Preferred Qualifications
Master’s degree or Ph.D. in a related discipline 5+ years of UX research experience
in complex or enterprise environments Experience owning and executing
research strategies aligned to product objectives and OKRs Project management skills with the ability to define strategy, set goals, and deliver on time Experience scaling research practices, building insight repositories, or establishing benchmarking programs Proficiency with analytics dashboards and data visualization tools Experience conducting field research with
unionized or regulated workforces Knowledge of
Artificial Intelligence (AI)
and its application to UX research and design Qualitative and quantitative UX research methods SPSS, R, SQL, database querying, and basic programming Moderated and unmoderated usability testing platforms Eye‑tracking tools and research hardware UX metrics, analytics, and data interpretation Design and prototyping tools Insight storytelling and presentation development Cross‑functional collaboration and stakeholder influence
#J-18808-Ljbffr
$70.00/hr - $80.00/hr Direct message the job poster from PTR Global We are seeking a
SR UX Researcher
to join a
Digital Customer Experience team
focused on designing intuitive, data-driven digital products for both customer- and employee-facing applications. This role is ideal for a
thoughtful, empathetic, and analytical user advocate
who thrives at the intersection of research, data, and design strategy. You will work closely with Product Owners, Designers, Engineers, and stakeholders to uncover insights that inform product decisions and improve end-to-end user experiences. You will have the opportunity to
lead research initiatives, influence product strategy, mentor peers, and help scale UX research practices
within a complex, fast-paced organization. Why You’ll Love This Job
Be part of a
collaborative, multidisciplinary UX team Influence product decisions through
meaningful user insights Work across the full UX research lifecycle, from discovery through validation Wear multiple hats as a
researcher, strategist, mentor, and advocate Help mature and scale UX research practices and operations What You’ll Do
Partner with Product Owners, Designers, and stakeholders to understand business goals and user needs Develop and execute
research strategies aligned with product objectives and key results (OKRs) Conduct
discovery and evaluative research
to inform product direction Moderated usability testing User interviews and contextual inquiries Heuristic evaluations and competitive analyses Surveys and clickstream analysis Card sorting, tree testing, and unmoderated usability testing Eye‑tracking studies to assess usability and comprehension Synthesize research findings into
clear, actionable insights
and communicate them effectively to cross‑functional teams Leverage analytics tools to supplement research and assess product performance Create and maintain
personas, journey maps, and service blueprints
to support customer‑centered design Monitor UX metrics and customer feedback to identify opportunities for improvement Work in an
Agile environment
across multiple initiatives and ceremonies Help scale UX research by contributing to
Research Operations, infrastructure, and best practices Utilize research tools, hardware, and participant recruitment platforms Top Mandatory Skills & Experience
Bachelor’s degree in
Human‑Computer Interaction, Human Factors Engineering, Computer Science, Visual Design, Behavioral Sciences, Psychology , or a related discipline Strong foundation in
user‑centered design , with hands‑on experience in
qualitative and quantitative research methods Experience with
SPSS, R, SQL, database queries, and basic programming languages , supported by strong analytical skills Minimum Qualifications
Bachelor’s degree in a related field 3+ years of applied UX research experience , preferably in large or matrixed organizations Proficiency with
remote unmoderated and moderated usability testing platforms Familiarity with modern
design and prototyping tools
(Figma, Sketch, Adobe CC, Zeplin, Flinto, etc.) Strong written and verbal communication skills Ability to present research findings clearly and justify design recommendations using data, best practices, and business requirements Passion for advocating and educating teams on
user‑centered research principles Preferred Qualifications
Master’s degree or Ph.D. in a related discipline 5+ years of UX research experience
in complex or enterprise environments Experience owning and executing
research strategies aligned to product objectives and OKRs Project management skills with the ability to define strategy, set goals, and deliver on time Experience scaling research practices, building insight repositories, or establishing benchmarking programs Proficiency with analytics dashboards and data visualization tools Experience conducting field research with
unionized or regulated workforces Knowledge of
Artificial Intelligence (AI)
and its application to UX research and design Qualitative and quantitative UX research methods SPSS, R, SQL, database querying, and basic programming Moderated and unmoderated usability testing platforms Eye‑tracking tools and research hardware UX metrics, analytics, and data interpretation Design and prototyping tools Insight storytelling and presentation development Cross‑functional collaboration and stakeholder influence
#J-18808-Ljbffr