University of California, Davis
Instructional Support Specialist (INSTRUCTIONAL DESIGNER 2)
University of California, Davis, Davis, California, us, 95617
Instructional Support Specialist (INSTRUCTIONAL DESIGNER 2)
Join to apply for the
Instructional Support Specialist (INSTRUCTIONAL DESIGNER 2)
role at
University of California, Davis .
Job Summary Under the direct supervision of the Manager of Digital Innovation, the Instructional Support Specialist enhances online course delivery, provides instructional design support, and ensures the quality and accessibility of digital learning experiences. The incumbent collaborates with faculty, instructors, and program teams to apply instructional design principles and adult learning theories in developing learning outcomes, assessments, and activities that align with course objectives and institutional standards. The specialist prioritizes and triages support requests, troubleshooting general queries and routing complex issues to the appropriate teams. They apply learning theories, course design methods, and accessibility standards to create pedagogically sound, engaging, and accessible online learning experiences, ensuring compliance with Title II and ADA accessibility standards through effective use of accessibility tools and checkers.
Minimum Qualifications
Bachelor's degree in a related area and/or equivalent experience/training, preferably in educational technology, instructional design, education, or a related discipline.
Minimum of 2 years of work experience in instructional design or educational technology.
Experience supporting Title II accessibility standards, ADA/Section 508 compliance in an online education setting using accessibility checker tools and/or applications.
Experience assessing, prioritizing, triaging, and routing instructor and student support requests while maintaining quality service levels and responsive communications.
Working knowledge of instructional design principles and learning strategies, including needs analysis, backward design, learning outcomes and assessment design, and instructional approaches such as lecture, discussion, activities, and projects.
Knowledge of e‑learning strategies and platforms (e.g., Canvas, Coursera, Kaltura, Ally, etc.) and familiarity with learning technology tools to deliver engaging, media‑rich online content.
Demonstrated resourcefulness and analytical ability to conduct comprehensive analyses, identify solutions, and develop actionable recommendations.
Strong organizational and problem‑solving skills and ability to collaborate on substantive assignments and projects of moderate scope and complexity while exercising judgment within defined policies.
Preferred Qualifications
Master’s degree or degree in progress in educational technology, instructional design, education, or a related discipline.
Experience supporting the design, development, setup, and deployment of instructional content for online and hybrid learning experiences.
Experience with business applications such as ServiceNow, project and work management systems, Articulate 360, Canvas LMS, etc.
Applied knowledge of adult learning theories, instructional design methodologies, and online course quality standards (Quality Matters, OLC Quality Scorecard, UDL).
Ability to plan, resource, and manage the full instructional design lifecycle, translating media into multiple formats for diverse audiences while ensuring alignment with policies, accessibility, and copyright/IP standards.
Proficiency in analytical, written, verbal, and interpersonal communication, with strong collaboration and negotiation skills. Experienced with Microsoft 365, Google Workspace, Box, MS Teams, and Slack.
Key Responsibilities
40% – Instructional Design Support
30% – Online Course Delivery Support
30% – Online Learning Quality Assurance Support
Position Information
Salary or Pay Range: $30.60/hr – $53.69/hr.
Salary Frequency: Bi‑Weekly
UC Job Title: INSTRUCTIONAL DESIGNER 2
Number of Positions: 1
Appointment Type: Staff – Contract 1 year with possibility of extension or conversion to career.
Percentage of Time: 100% – Fixed
Shift (Work Schedule): Manager will advise
Location: Sacramento, CA
Union Representation: 99 – Non‑Represented (PPSM)
Benefits Eligible: Yes
This position is hybrid (mix of on‑site and remote work)
Benefits
High quality and low‑cost medical plans to fit your family’s needs.
UC pays for dental and vision insurance premiums.
Extensive leave benefits including pregnancy and parental leave, family & medical leave.
Paid holidays and paid time off/vacation/sick time as per UC policies.
Continuing Education allowance and Education Reimbursement Program.
Free professional development courses and learning opportunities.
WorkLife and Wellness programs and resources.
On‑site Employee Assistance Program with access to mental health services.
Supplemental insurance options including life, short/long‑term disability, pet insurance, and legal coverage.
Public Service Loan Forgiveness and qualified loan repayment assistance programs.
Retirement benefit options including pension and other retirement plans (see links).
Physical Demands
Standing – Occasional up to 3 hours.
Walking – Occasional up to 3 hours.
Sitting – Frequent 3 to 6 hours.
Lifting/Carrying 0–25 lbs – Occasional up to 3 hours.
Pushing/Pulling 0–25 lbs – Occasional up to 3 hours.
Bending/stooping – Occasional up to 3 hours.
Squatting/kneeling – Occasional up to 3 hours.
Twisting – Occasional up to 3 hours.
Reaching overhead – Occasional up to 3 hours.
Keyboard use/repetitive motion – Frequent 3 to 6 hours.
Mental Demands
Sustained attention and concentration – Frequent 3 to 6 hours.
Complex problem solving/reasoning – Occasional up to 3 hours.
Ability to organize & prioritize – Frequent 3 to 6 hours.
Communication skills – Frequent 3 to 6 hours.
Numerical skills – Occasional up to 3 hours.
Constant interaction – Frequent 3 to 6 hours.
Customer/Patient contact – Frequent 3 to 6 hours.
Multiple concurrent tasks – Frequent 3 to 6 hours.
Work Environment UC Davis is a smoke‑free campus. Smoking, the use of smokeless tobacco products, and the use of unregulated nicotine products (e‑cigarettes) are strictly prohibited on any UC Davis property, indoors and outdoors.
Special Requirements This is a critical position as defined by UC policy and local procedures. Employment is contingent upon clearing a criminal background check(s), drug screening, medical evaluation clearance, and functional capacity assessment.
Misconduct Disclosure Requirement Accepting a conditional offer requires disclosure of any final administrative or judicial decisions within the last seven years pertaining to misconduct, allegations, or ongoing proceedings.
A Culture of Opportunity and Belonging UC Davis fosters an inclusive community. The University of California, Davis is an Equal Opportunity Employer. All qualified applicants will be considered for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, or protected veteran status.
Department Overview UC Davis Continuing and Professional Education (CPE) supports lifelong learning, offering a diverse portfolio that spans pre‑college, professional continuing education, workforce development, international academic and cultural exchange, and training services for corporate and agency partners. CPE serves learners regionally, nationally, and globally, with more than 55,000 enrollments annually, making it the third largest UC Extension by enrollment. It also serves as the internal hub for online education across the campus.
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Instructional Support Specialist (INSTRUCTIONAL DESIGNER 2)
role at
University of California, Davis .
Job Summary Under the direct supervision of the Manager of Digital Innovation, the Instructional Support Specialist enhances online course delivery, provides instructional design support, and ensures the quality and accessibility of digital learning experiences. The incumbent collaborates with faculty, instructors, and program teams to apply instructional design principles and adult learning theories in developing learning outcomes, assessments, and activities that align with course objectives and institutional standards. The specialist prioritizes and triages support requests, troubleshooting general queries and routing complex issues to the appropriate teams. They apply learning theories, course design methods, and accessibility standards to create pedagogically sound, engaging, and accessible online learning experiences, ensuring compliance with Title II and ADA accessibility standards through effective use of accessibility tools and checkers.
Minimum Qualifications
Bachelor's degree in a related area and/or equivalent experience/training, preferably in educational technology, instructional design, education, or a related discipline.
Minimum of 2 years of work experience in instructional design or educational technology.
Experience supporting Title II accessibility standards, ADA/Section 508 compliance in an online education setting using accessibility checker tools and/or applications.
Experience assessing, prioritizing, triaging, and routing instructor and student support requests while maintaining quality service levels and responsive communications.
Working knowledge of instructional design principles and learning strategies, including needs analysis, backward design, learning outcomes and assessment design, and instructional approaches such as lecture, discussion, activities, and projects.
Knowledge of e‑learning strategies and platforms (e.g., Canvas, Coursera, Kaltura, Ally, etc.) and familiarity with learning technology tools to deliver engaging, media‑rich online content.
Demonstrated resourcefulness and analytical ability to conduct comprehensive analyses, identify solutions, and develop actionable recommendations.
Strong organizational and problem‑solving skills and ability to collaborate on substantive assignments and projects of moderate scope and complexity while exercising judgment within defined policies.
Preferred Qualifications
Master’s degree or degree in progress in educational technology, instructional design, education, or a related discipline.
Experience supporting the design, development, setup, and deployment of instructional content for online and hybrid learning experiences.
Experience with business applications such as ServiceNow, project and work management systems, Articulate 360, Canvas LMS, etc.
Applied knowledge of adult learning theories, instructional design methodologies, and online course quality standards (Quality Matters, OLC Quality Scorecard, UDL).
Ability to plan, resource, and manage the full instructional design lifecycle, translating media into multiple formats for diverse audiences while ensuring alignment with policies, accessibility, and copyright/IP standards.
Proficiency in analytical, written, verbal, and interpersonal communication, with strong collaboration and negotiation skills. Experienced with Microsoft 365, Google Workspace, Box, MS Teams, and Slack.
Key Responsibilities
40% – Instructional Design Support
30% – Online Course Delivery Support
30% – Online Learning Quality Assurance Support
Position Information
Salary or Pay Range: $30.60/hr – $53.69/hr.
Salary Frequency: Bi‑Weekly
UC Job Title: INSTRUCTIONAL DESIGNER 2
Number of Positions: 1
Appointment Type: Staff – Contract 1 year with possibility of extension or conversion to career.
Percentage of Time: 100% – Fixed
Shift (Work Schedule): Manager will advise
Location: Sacramento, CA
Union Representation: 99 – Non‑Represented (PPSM)
Benefits Eligible: Yes
This position is hybrid (mix of on‑site and remote work)
Benefits
High quality and low‑cost medical plans to fit your family’s needs.
UC pays for dental and vision insurance premiums.
Extensive leave benefits including pregnancy and parental leave, family & medical leave.
Paid holidays and paid time off/vacation/sick time as per UC policies.
Continuing Education allowance and Education Reimbursement Program.
Free professional development courses and learning opportunities.
WorkLife and Wellness programs and resources.
On‑site Employee Assistance Program with access to mental health services.
Supplemental insurance options including life, short/long‑term disability, pet insurance, and legal coverage.
Public Service Loan Forgiveness and qualified loan repayment assistance programs.
Retirement benefit options including pension and other retirement plans (see links).
Physical Demands
Standing – Occasional up to 3 hours.
Walking – Occasional up to 3 hours.
Sitting – Frequent 3 to 6 hours.
Lifting/Carrying 0–25 lbs – Occasional up to 3 hours.
Pushing/Pulling 0–25 lbs – Occasional up to 3 hours.
Bending/stooping – Occasional up to 3 hours.
Squatting/kneeling – Occasional up to 3 hours.
Twisting – Occasional up to 3 hours.
Reaching overhead – Occasional up to 3 hours.
Keyboard use/repetitive motion – Frequent 3 to 6 hours.
Mental Demands
Sustained attention and concentration – Frequent 3 to 6 hours.
Complex problem solving/reasoning – Occasional up to 3 hours.
Ability to organize & prioritize – Frequent 3 to 6 hours.
Communication skills – Frequent 3 to 6 hours.
Numerical skills – Occasional up to 3 hours.
Constant interaction – Frequent 3 to 6 hours.
Customer/Patient contact – Frequent 3 to 6 hours.
Multiple concurrent tasks – Frequent 3 to 6 hours.
Work Environment UC Davis is a smoke‑free campus. Smoking, the use of smokeless tobacco products, and the use of unregulated nicotine products (e‑cigarettes) are strictly prohibited on any UC Davis property, indoors and outdoors.
Special Requirements This is a critical position as defined by UC policy and local procedures. Employment is contingent upon clearing a criminal background check(s), drug screening, medical evaluation clearance, and functional capacity assessment.
Misconduct Disclosure Requirement Accepting a conditional offer requires disclosure of any final administrative or judicial decisions within the last seven years pertaining to misconduct, allegations, or ongoing proceedings.
A Culture of Opportunity and Belonging UC Davis fosters an inclusive community. The University of California, Davis is an Equal Opportunity Employer. All qualified applicants will be considered for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, or protected veteran status.
Department Overview UC Davis Continuing and Professional Education (CPE) supports lifelong learning, offering a diverse portfolio that spans pre‑college, professional continuing education, workforce development, international academic and cultural exchange, and training services for corporate and agency partners. CPE serves learners regionally, nationally, and globally, with more than 55,000 enrollments annually, making it the third largest UC Extension by enrollment. It also serves as the internal hub for online education across the campus.
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