Texas Children's Hospital
Communications Ctr Operator I
Texas Children's Hospital, Houston, Texas, United States, 77246
Communications Center Operator I
Texas Children's Hospital
Shift: Night
Job Description We are searching for a Communications Center Operator -- someone who works well in a fast‑paced setting. In this position, you will answer and direct incoming and outgoing messaging services via telephone, paging systems and in‑house communications modes; and enact emergency and disaster preparedness procedures in support of hospital system physicians, clinicians, and staff.
Job Duties & Responsibilities
Answers and directs incoming telephone calls in a professional and courteous manner.
Completes page requests to hospital staff as appropriate.
Connects calls to a requested extension, department, or individual as quickly as possible.
Provides patient information to callers as allowed under Hospital policy and federal and state regulations.
Determines where the caller needs to be directed if they are unclear, by using non‑threatening inquiry techniques.
Queries the appropriate system for the desired name, department, or other information.
Processes long‑distance calls for certain departments.
Assists in the maintenance of up to date on‑call schedules and contact information for TCH providers and services/departments in the paging system and updating appropriate Communication Center documentation.
Performs other essential job‑related duties.
Skills & Requirements
H.S. Diploma or GED required.
Preferred experience as a telephone switchboard operator and experience in a healthcare environment preferred.
About Us Since 1954, Texas Children’s has been leading the charge in patient care, education and research to accelerate health care for children and women around the world. Texas Children’s comprehensive health care network includes our primary hospital in the Texas Medical Center and many specialty centers. We are an equal opportunity employer. All applicants and employees are considered and evaluated for positions at Texas Children's without regard to mental or physical disability, race, color, religion, gender, national origin, age, genetic information, military or veteran status, sexual orientation, gender identity, marital status or any other protected status unrelated to the performance of the work involved.
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Shift: Night
Job Description We are searching for a Communications Center Operator -- someone who works well in a fast‑paced setting. In this position, you will answer and direct incoming and outgoing messaging services via telephone, paging systems and in‑house communications modes; and enact emergency and disaster preparedness procedures in support of hospital system physicians, clinicians, and staff.
Job Duties & Responsibilities
Answers and directs incoming telephone calls in a professional and courteous manner.
Completes page requests to hospital staff as appropriate.
Connects calls to a requested extension, department, or individual as quickly as possible.
Provides patient information to callers as allowed under Hospital policy and federal and state regulations.
Determines where the caller needs to be directed if they are unclear, by using non‑threatening inquiry techniques.
Queries the appropriate system for the desired name, department, or other information.
Processes long‑distance calls for certain departments.
Assists in the maintenance of up to date on‑call schedules and contact information for TCH providers and services/departments in the paging system and updating appropriate Communication Center documentation.
Performs other essential job‑related duties.
Skills & Requirements
H.S. Diploma or GED required.
Preferred experience as a telephone switchboard operator and experience in a healthcare environment preferred.
About Us Since 1954, Texas Children’s has been leading the charge in patient care, education and research to accelerate health care for children and women around the world. Texas Children’s comprehensive health care network includes our primary hospital in the Texas Medical Center and many specialty centers. We are an equal opportunity employer. All applicants and employees are considered and evaluated for positions at Texas Children's without regard to mental or physical disability, race, color, religion, gender, national origin, age, genetic information, military or veteran status, sexual orientation, gender identity, marital status or any other protected status unrelated to the performance of the work involved.
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