Headway
Headway’s mission is to build a new mental health care system everyone can access. We’re a Series D company with a national network of over 60,000 providers and have served more than 1 million patients. As a Staff Product Designer (Provider) you will anchor design for a new pod focused on the infrastructure that upholds trust for patients, providers, and payers.
In This Role, You’ll
Lead design across clinical review infrastructure, provider feedback systems, and coding accuracy tools.
Translate dense regulatory requirements and clinical standards into intuitive, human‑centered experiences that make complex requirements feel manageable.
Design for multiple audiences: internal operations teams, providers receiving feedback, and payers evaluating our network.
Define the experience vision for supportive education and improvement flows that help providers elevate their practice.
Establish and maintain a high bar for visual and interaction design that makes systems feel approachable and helpful.
Build systems, partner strategically, and mentor
Develop reusable patterns for complex workflows and contribute to our design system (Helix).
Work deeply with product, engineering, clinical operations, and standards teams.
Connect the dots across all of provider experience—designing solutions that span multiple touchpoints when needed.
Collaborate with provider experience designers to ensure feedback systems feel genuinely supportive and educational.
Mentor other designers and model effective cross‑functional partnership.
You’ll Be a Great Fit If You
Have 8+ years as a product designer, with experience designing for operational tools, regulated workflows, or multi‑sided platforms.
You’ve shipped products that balance competing constraints—user needs, business requirements, regulatory obligations.
Your visual and interaction design work is polished and precise.
You know that good craft isn’t decorative—it’s the grammar that makes complex systems understandable and usable.
You’re comfortable with incomplete requirements and use design to clarify and define the problem.
You can scope work appropriately, prototyping quickly when possible and investing in thorough exploration when needed.
You balance strategic thinking with hands‑on execution—you develop the vision then roll up your sleeves.
You work well with cross‑functional partners and translate between disciplines.
You communicate clearly in writing, design artifacts, and conversation.
You feel accountable to the entire provider experience, not just your pod—pushing on and driving work across the full provider journey when necessary.
Motivated by work that has real impact on people’s access to healthcare.
Want to build systems that make it easier for providers to do their best while meeting safety standards.
Compensation & Benefits Estimated base pay range: $215,900 – $254,000, plus performance‑based variable compensation and equity grant depending on level.
Equity compensation
Medical, Dental, and Vision coverage
HSA / FSA
401K
Work‑from‑Home stipend
Therapy reimbursement
16‑week parental leave for eligible employees
Carrot Fertility annual reimbursement and membership
13 paid holidays each year plus a holiday break December 25–31
Flexible PTO
Employee Assistance Program (EAP)
Training and professional development
Headway is committed to equal opportunity employment. We are dedicated to creating an inclusive environment that reflects the diversity of our communities. As part of this commitment, Headway will ensure that persons with disabilities are provided with reasonable accommodations. If reasonable accommodations are needed to participate in the job application or interview process, please inform the recruiter.
Headway participates in E‑Verify.
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In This Role, You’ll
Lead design across clinical review infrastructure, provider feedback systems, and coding accuracy tools.
Translate dense regulatory requirements and clinical standards into intuitive, human‑centered experiences that make complex requirements feel manageable.
Design for multiple audiences: internal operations teams, providers receiving feedback, and payers evaluating our network.
Define the experience vision for supportive education and improvement flows that help providers elevate their practice.
Establish and maintain a high bar for visual and interaction design that makes systems feel approachable and helpful.
Build systems, partner strategically, and mentor
Develop reusable patterns for complex workflows and contribute to our design system (Helix).
Work deeply with product, engineering, clinical operations, and standards teams.
Connect the dots across all of provider experience—designing solutions that span multiple touchpoints when needed.
Collaborate with provider experience designers to ensure feedback systems feel genuinely supportive and educational.
Mentor other designers and model effective cross‑functional partnership.
You’ll Be a Great Fit If You
Have 8+ years as a product designer, with experience designing for operational tools, regulated workflows, or multi‑sided platforms.
You’ve shipped products that balance competing constraints—user needs, business requirements, regulatory obligations.
Your visual and interaction design work is polished and precise.
You know that good craft isn’t decorative—it’s the grammar that makes complex systems understandable and usable.
You’re comfortable with incomplete requirements and use design to clarify and define the problem.
You can scope work appropriately, prototyping quickly when possible and investing in thorough exploration when needed.
You balance strategic thinking with hands‑on execution—you develop the vision then roll up your sleeves.
You work well with cross‑functional partners and translate between disciplines.
You communicate clearly in writing, design artifacts, and conversation.
You feel accountable to the entire provider experience, not just your pod—pushing on and driving work across the full provider journey when necessary.
Motivated by work that has real impact on people’s access to healthcare.
Want to build systems that make it easier for providers to do their best while meeting safety standards.
Compensation & Benefits Estimated base pay range: $215,900 – $254,000, plus performance‑based variable compensation and equity grant depending on level.
Equity compensation
Medical, Dental, and Vision coverage
HSA / FSA
401K
Work‑from‑Home stipend
Therapy reimbursement
16‑week parental leave for eligible employees
Carrot Fertility annual reimbursement and membership
13 paid holidays each year plus a holiday break December 25–31
Flexible PTO
Employee Assistance Program (EAP)
Training and professional development
Headway is committed to equal opportunity employment. We are dedicated to creating an inclusive environment that reflects the diversity of our communities. As part of this commitment, Headway will ensure that persons with disabilities are provided with reasonable accommodations. If reasonable accommodations are needed to participate in the job application or interview process, please inform the recruiter.
Headway participates in E‑Verify.
#J-18808-Ljbffr