New Braunfels Utilities
Enterprise Communications Manager
New Braunfels Utilities, New Braunfels, Texas, United States, 78130
Enterprise Communications Manager – New Braunfels Utilities
Pay Range:
$101,227.37/yr – $131,595.58/yr (based on skills and experience)
Position Summary:
The Enterprise Communications Manager is the day-to-day operational leader of the Enterprise Communications team. The role turns strategy into execution by developing clear communication plans, managing priorities, workflows, and delivering high-quality, timely communications across internal, external, digital, social, and brand channels. Requires strong professional communication experience, sound judgment, and ability to communicate effectively with executives, employees, media, and customers.
Essential Duties & Responsibilities
Lead day‑to‑day execution of internal and external communications, translating enterprise strategy into clear plans, timelines, and deliverables.
Oversee communications across all channels: internal communications, external and media relations, social media, digital platforms, marketing, and brand initiatives.
Ensure communications are accurate, timely, accessible and aligned with NBU’s brand standards, voice, and values.
Provide guidance on messaging, tone, and approach for routine, complex, sensitive, or high‑visibility topics.
Support planning and execution of crisis and emergency communications in coordination with leadership and operational teams.
Lead and manage team performance, including goal‑setting, feedback, performance reviews, and development planning.
Support onboarding, training, mentoring, and ongoing professional development of team members.
Foster a collaborative, respectful, and accountable team culture that supports high‑quality work and continuous improvement.
Manage team schedules, coverage, and leave coordination to ensure continuity of service and meet deadlines.
Anticipate upcoming communication needs and proactively plan resources, priorities, and timelines.
Strengthen communication governance through clear workflows, review processes, and standards.
Manage the Enterprise Communications budget in coordination with the Director of Enterprise Communications.
Approve purchases, contracts, and expenditures in accordance with NBU policies.
Monitor spending to ensure fiscal responsibility and alignment with approved budgets.
Coordinate with vendors and consultants to ensure deliverables are completed on time and within budget.
Work closely with the Director of Enterprise Communications to align daily execution with enterprise strategy.
Partner with internal departments and leadership to understand communication needs and provide guidance.
Collaborate with subject‑matter experts to translate complex or technical information into clear audience‑appropriate messaging.
Support executive communications, including presentations, briefings, and organizational updates.
Serve as a brand steward for NBU, ensuring consistent application of brand standards, voice, and visual identity across all channels.
Oversee brand governance, including templates, style guides, review processes, and approval workflows.
Provide guidance to staff and internal partners on proper brand usage and risk mitigation.
Model professionalism, integrity and ethical behavior.
Maintain confidentiality of business, employee, and customer information.
Adhere to NBU policies, procedures and safety standards.
Support organizational goals and performance measures.
Perform other related duties as assigned.
Qualifications
Bachelor’s degree in Communications, Marketing, Public Relations or related field.
Five (5+) years of related experience, including at least three (3+) years in a supervisory role.
Strong professional communication experience and excellent judgment.
Ability to communicate clearly and effectively with executives, employees, media and customers.
Valid Texas Driver’s License (required for operating a company vehicle when necessary).
Employment Type & Seniority Level Full‑time; Mid‑Senior level
Industry: Utilities; Job Function: Marketing, Public Relations, Writing/Editing
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$101,227.37/yr – $131,595.58/yr (based on skills and experience)
Position Summary:
The Enterprise Communications Manager is the day-to-day operational leader of the Enterprise Communications team. The role turns strategy into execution by developing clear communication plans, managing priorities, workflows, and delivering high-quality, timely communications across internal, external, digital, social, and brand channels. Requires strong professional communication experience, sound judgment, and ability to communicate effectively with executives, employees, media, and customers.
Essential Duties & Responsibilities
Lead day‑to‑day execution of internal and external communications, translating enterprise strategy into clear plans, timelines, and deliverables.
Oversee communications across all channels: internal communications, external and media relations, social media, digital platforms, marketing, and brand initiatives.
Ensure communications are accurate, timely, accessible and aligned with NBU’s brand standards, voice, and values.
Provide guidance on messaging, tone, and approach for routine, complex, sensitive, or high‑visibility topics.
Support planning and execution of crisis and emergency communications in coordination with leadership and operational teams.
Lead and manage team performance, including goal‑setting, feedback, performance reviews, and development planning.
Support onboarding, training, mentoring, and ongoing professional development of team members.
Foster a collaborative, respectful, and accountable team culture that supports high‑quality work and continuous improvement.
Manage team schedules, coverage, and leave coordination to ensure continuity of service and meet deadlines.
Anticipate upcoming communication needs and proactively plan resources, priorities, and timelines.
Strengthen communication governance through clear workflows, review processes, and standards.
Manage the Enterprise Communications budget in coordination with the Director of Enterprise Communications.
Approve purchases, contracts, and expenditures in accordance with NBU policies.
Monitor spending to ensure fiscal responsibility and alignment with approved budgets.
Coordinate with vendors and consultants to ensure deliverables are completed on time and within budget.
Work closely with the Director of Enterprise Communications to align daily execution with enterprise strategy.
Partner with internal departments and leadership to understand communication needs and provide guidance.
Collaborate with subject‑matter experts to translate complex or technical information into clear audience‑appropriate messaging.
Support executive communications, including presentations, briefings, and organizational updates.
Serve as a brand steward for NBU, ensuring consistent application of brand standards, voice, and visual identity across all channels.
Oversee brand governance, including templates, style guides, review processes, and approval workflows.
Provide guidance to staff and internal partners on proper brand usage and risk mitigation.
Model professionalism, integrity and ethical behavior.
Maintain confidentiality of business, employee, and customer information.
Adhere to NBU policies, procedures and safety standards.
Support organizational goals and performance measures.
Perform other related duties as assigned.
Qualifications
Bachelor’s degree in Communications, Marketing, Public Relations or related field.
Five (5+) years of related experience, including at least three (3+) years in a supervisory role.
Strong professional communication experience and excellent judgment.
Ability to communicate clearly and effectively with executives, employees, media and customers.
Valid Texas Driver’s License (required for operating a company vehicle when necessary).
Employment Type & Seniority Level Full‑time; Mid‑Senior level
Industry: Utilities; Job Function: Marketing, Public Relations, Writing/Editing
#J-18808-Ljbffr