Washington County
Receives and appropriately processes overflow 911 calls, transfers calls to the appropriate law enforcement or fire/EMS dispatcher. Responsible for updating incidents utilizing the computer-aided dispatch system when additional information is received from callers.
ESSENTIAL TASKS
Receives all 911 calls for Washington County, including the City of Hagerstown.
Refers non-emergency requests to the correct telephone number.
Receives reports of fire, medical, and police emergencies and, utilizing Computer-Aided Dispatch (CAD), processes the information and provides for rapid delivery of emergency services.
Provides emergency medical, fire, and police Pre‑Arrival and/or Post‑Dispatch instructions over the telephone.
Records a daily log of 911 calls and, utilizing Computer Aided Dispatch (CAD), maintains records of fire, EMS, and law enforcement activity.
Operates various types of communications equipment and software in a calm and competent manner including computer telephony integration and criminal information database systems, protocol and mapping software, Telecommunications Device for the Deaf (TDD), etc.
Operates an IP‑based radio system utilizing appropriate toning procedures and radio frequencies to alert emergency responders.
Assists with compilation of various reports and statistical data as required or upon request.
Performs related work as required.
KNOWLEDGE, SKILLS AND ABILITIES
Standard computer keyboard proficiency to successfully adjust to Department’s Computer Aided Dispatch (CAD) System.
Ability to remain calm in an extremely stressful environment.
Ability to get along with, and to successfully communicate with co‑workers, the public and media representatives.
Ability to work both independently and as part of a team.
Ability to accurately read maps and to give directions.
Basic computer and data processing skills.
EDUCATION AND EXPERIENCE
High School Diploma or equivalent.
Criminal records check, and detailed background investigation required.
Must be cleared in 1 discipline category (call taker, police, fire/EMS).
Must be IAED‑Certified (International Academy of Emergency Dispatch).
A comparable amount of training and experience may be substituted for the minimum qualifications.
PHYSICAL REQUIREMENTS Must have the use of sensory skills to effectively communicate and interact with other employees and the public using the telephone and personal contact as normally defined by the ability to see (does not suffer from color blindness), read, talk, hear, handle or feel objects and controls. Physical capability to effectively use and operate various items of office related equipment, such as, but not limited to, a personal computer, calculator, copier, and fax machine. Some standing, walking, moving, climbing, carrying, bending, kneeling, crawling, reaching, and handling, pushing, and pulling.
NOTE: Hearing tests are included in pre‑employment physicals and will be given to employees in this classification on a regular basis.
SPECIAL REQUIREMENTS
Possession of a valid Driver’s License.
Subject to random drug and alcohol testing.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential tasks.
Applicants are considered for all positions without regard to race, color, religion, sex, national origin, age, genetic or veteran status, sexual orientation, or disability.
Applicants are considered for all positions, and employees are treated during employment without regard to race, color, religion, sex, national origin, age, genetic or veteran status, sexual orientation, or disability.
READY TO GET STARTED? APPLY FOR THE EMERGENCY COMMUNICATIONS SPECIALIST I POSITION NOW! WASHINGTON COUNTY GOVERNMENT DEPARTMENT OF HUMAN RESOURCES
100 W. WASHINGTON ST., Room 2300
HAGERSTOWN, MD 21740-4735
Telephone: (240) 313-2350
Fax: (240)-203-6355
Deaf and Hard of Hearing Call 7-1-1 for MD Relay
#J-18808-Ljbffr
ESSENTIAL TASKS
Receives all 911 calls for Washington County, including the City of Hagerstown.
Refers non-emergency requests to the correct telephone number.
Receives reports of fire, medical, and police emergencies and, utilizing Computer-Aided Dispatch (CAD), processes the information and provides for rapid delivery of emergency services.
Provides emergency medical, fire, and police Pre‑Arrival and/or Post‑Dispatch instructions over the telephone.
Records a daily log of 911 calls and, utilizing Computer Aided Dispatch (CAD), maintains records of fire, EMS, and law enforcement activity.
Operates various types of communications equipment and software in a calm and competent manner including computer telephony integration and criminal information database systems, protocol and mapping software, Telecommunications Device for the Deaf (TDD), etc.
Operates an IP‑based radio system utilizing appropriate toning procedures and radio frequencies to alert emergency responders.
Assists with compilation of various reports and statistical data as required or upon request.
Performs related work as required.
KNOWLEDGE, SKILLS AND ABILITIES
Standard computer keyboard proficiency to successfully adjust to Department’s Computer Aided Dispatch (CAD) System.
Ability to remain calm in an extremely stressful environment.
Ability to get along with, and to successfully communicate with co‑workers, the public and media representatives.
Ability to work both independently and as part of a team.
Ability to accurately read maps and to give directions.
Basic computer and data processing skills.
EDUCATION AND EXPERIENCE
High School Diploma or equivalent.
Criminal records check, and detailed background investigation required.
Must be cleared in 1 discipline category (call taker, police, fire/EMS).
Must be IAED‑Certified (International Academy of Emergency Dispatch).
A comparable amount of training and experience may be substituted for the minimum qualifications.
PHYSICAL REQUIREMENTS Must have the use of sensory skills to effectively communicate and interact with other employees and the public using the telephone and personal contact as normally defined by the ability to see (does not suffer from color blindness), read, talk, hear, handle or feel objects and controls. Physical capability to effectively use and operate various items of office related equipment, such as, but not limited to, a personal computer, calculator, copier, and fax machine. Some standing, walking, moving, climbing, carrying, bending, kneeling, crawling, reaching, and handling, pushing, and pulling.
NOTE: Hearing tests are included in pre‑employment physicals and will be given to employees in this classification on a regular basis.
SPECIAL REQUIREMENTS
Possession of a valid Driver’s License.
Subject to random drug and alcohol testing.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential tasks.
Applicants are considered for all positions without regard to race, color, religion, sex, national origin, age, genetic or veteran status, sexual orientation, or disability.
Applicants are considered for all positions, and employees are treated during employment without regard to race, color, religion, sex, national origin, age, genetic or veteran status, sexual orientation, or disability.
READY TO GET STARTED? APPLY FOR THE EMERGENCY COMMUNICATIONS SPECIALIST I POSITION NOW! WASHINGTON COUNTY GOVERNMENT DEPARTMENT OF HUMAN RESOURCES
100 W. WASHINGTON ST., Room 2300
HAGERSTOWN, MD 21740-4735
Telephone: (240) 313-2350
Fax: (240)-203-6355
Deaf and Hard of Hearing Call 7-1-1 for MD Relay
#J-18808-Ljbffr