Part-Time Communications Officer

Jackson County is accepting applications to fill a Part‑Time Communications Officer position. Engages in the dispatching of emergency vehicles in response to calls requiring police, fire or medical services; answers and logs calls and inquiries of emergent and non‑emergent nature. This is a specialized non‑sworn law‑enforcement position in the Communication Division of the Sheriff’s Office. This position requires training and familiarization with emergency service dispatching entailing a 9‑1‑1 system.

ESSENTIAL DUTIES AND RESPONSIBILITIES

Answers calls by radio and telephone and dispatches public safety personnel as required, and provides information to callers and public safety responders

Listens to radio communications and responds with voice quality that transmits with clarity. Listens to multiple conversations at the same time.

Logs calls and actions taken in accordance with prescribed procedures

Operates high speed electronic teletype with either printer or CRT readout

Ascertains nature of calls to assure correct information to determine necessary action to be taken

Operates all equipment and monitors its operation to assure proper functioning

Makes out reports as prescribed by established procedure

Performs clerical support services, such as filing, searching files through data processing equipment or other related clerical functions

Performs multiple tasks simultaneously

Deals with the public and public safety personnel courteously and in a business‑like manner, even under stress

Performs a variety of tasks associated with the operation of a computer‑aided emergency communication center

Acts courteous, cooperative and respectful at all times with the public, public officials, service vendors, inmates, peer employees, all county related departments and supervisors

EDUCATION AND EXPERIENCE REQUIREMENTS

High School Diploma or equivalent; Associate’s degree or job‑related coursework and/or knowledge of public safety and security preferred

KNOWLEDGE

Knowledge of police communication methods and techniques

Knowledge of weaponry, public safety, and security operations, rules, regulations precautions, prevention, and the protection of people, data and property

Knowledge of laws, court procedures, precedents, government regulations, executive orders, agency rules and the democratic political process

Knowledge of state statutes, county ordinances and other regulations which apply to county lands and facilities

Knowledge of specific locations within Jackson County and surrounding areas

Knowledge of all operations of an emergency dispatch center

SKILLS

Excellent interpersonal skills in dealing with the public in enforcement situations required

Utilize effective communication skills; be polite, courteous, and professional in manner

Problem Identification skills – identifying the nature of problems

Social Perceptiveness skills – being aware of other’ reactions and understanding why they react the way they do

Critical Thinking skills – using logic and analysis to identify the strengths and weaknesses of different approaches

Speech skills – talking to others to effectively convey information

Active Listening skills – listening to what other people are saying and asking questions as appropriate

Judgment and Decision Making skills – weighing the relative risks and benefits of a potential action

Exercises good judgment in dispatching and answering inquiries

Possess clear, concise and pleasant radio and telephone voice for clarity and enunciation to assure understanding of related message

Proficient in keyboarding skills

ABILITY

Documenting/Recording Information – entering, recording, storing, or maintaining information in written, oral or electronic data format

Resolving Conflict, Negotiating with Others – handling complaints, arbitrating disputes, resolving grievances or otherwise negotiating with others

Communicating with Other Workers – observing, receiving, and otherwise obtaining information from all relevant sources via contact with supervisors, fellow workers and subordinates, the public, government, and other external sources

Establishing and Maintaining Relationships – developing constructive and cooperative working relations among the county and other agencies

Ability to multi‑task in a fast‑paced environment

Ability to read printed maps, icons, alpha and alpha/numeric detail and teletypes from other sources

Willing and able to work varied shifts and weekends and holidays and long hours in emergency situations

Good hearing and visual acuity as prescribed in the physical abilities section of this job description

Ability to read and discern lighted equipment, boards and alarm monitoring equipment

Li> (nos)

Ability to recall information

Ability to concentrate and handle distractions while performing a task

Ability to derive the correct meaning from various types of information received orally

Ability to cope with both periods of inactivity and periods of intense stress

Ability to read and interpret documents, and laws in the English language

Ability to listen to and understand information and ideas in spoken and written format so individuals may effectively understand and convey communications

Ability to speak additional language preferred

Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions and decimals

Ability to compute rate, ratio, and percent

Ability to apply common sense to carry out instructions furnished in written, oral or diagram form

Inductive and deductive reasoning – ability to combine separate pieces of information, or specific answers to problems, to form general rules or conclusions; includes coming up with a logical explanation for why a series of seemingly unrelated events occur together and deciding if an answer makes sense

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