VNA Health Group
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WIC Communications Coordinator in Monmouth and Middlesex Counties
The Children and Family Health Institute (CFHI) is a charitable, nonprofit program of VNA Health Group focused on improving the health and well‑being of children and families through accessible, community‑based care. CFHI delivers high‑impact programs including nutrition support, preventive screenings, vaccinations, and inclusive health services through community health centers and mobile outreach. Our goal is to strengthen scale and stability while advancing a mission that creates meaningful impact in the community.
Job Summary The WIC Communications Coordinator is responsible for ensuring clear, timely, and effective communication between the WIC Program and its participants. This role supports daily clinic operations by managing appointment‑related communications, monitoring participant inquiries, and maintaining consistent outreach across multiple platforms. Bilingual fluency in Spanish and English is required. Continued employment is contingent upon renewed grant funding.
Key Responsibilities
Manage all appointment‑related communications, including rescheduling, confirmations, and follow‑up as needed
Monitor WIC program emails and respond to participant inquiries in a timely, professional manner
Make outbound appointment reminder phone calls and return calls from participants regarding scheduling or general program questions
Process and respond to participant requests submitted through the online portal, including updates to appointments, document submissions, or general inquiries
Oversee all participant communications via the WIC texting platform, including appointment reminders, missed appointment messages, follow‑up messages, and general outreach
Maintain accurate records of communication attempts and outcomes in accordance with program protocols
Collaborate with staff to ensure consistent messaging and support participant engagement
Uphold confidentiality, customer service standards, and WIC program policies at all times
Omission of specific duties does not exclude them from this position if the work is similar, related, or a logical assignment for this position
Qualifications
Education:
High school diploma or equivalent (required).
Experience:
Previous experience in a customer service, administrative, or social service role is preferred. Experience working with diverse populations, particularly low‑income families, is an advantage.
Skills:
Strong communication and interpersonal skills, with the ability to engage and assist clients from various backgrounds; Valid driver’s license and auto insurance; Excellent organizational skills and attention to detail; Comfort with technology, including email systems, texting platforms, and online portals; Ability to maintain confidentiality and handle sensitive information with discretion; Bilingual skills (English/Spanish) required.
Working Conditions/Physical Demand: Working indoors with client/customer contact with use of phone, computers and medical equipment.
In compliance with New Jersey's Pay Transparency Act, the total compensation range for this position is USD $30,000.00 to USD $65,000.00. When determining an offer, VNA Health Group considers factors such as the scope and responsibilities of the role, the candidate's work experience, education/training, relevant skills, internal pay equity, and market and organizational conditions. The total compensation range reflects the total package, including base salary, overtime, bonuses, add‑on incentives, special clinical compensation, retirement plans, and all other benefits. For more details about our benefits, please visit our Careers page.
EEOC
VNA Health Group provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.
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Job Summary The WIC Communications Coordinator is responsible for ensuring clear, timely, and effective communication between the WIC Program and its participants. This role supports daily clinic operations by managing appointment‑related communications, monitoring participant inquiries, and maintaining consistent outreach across multiple platforms. Bilingual fluency in Spanish and English is required. Continued employment is contingent upon renewed grant funding.
Key Responsibilities
Manage all appointment‑related communications, including rescheduling, confirmations, and follow‑up as needed
Monitor WIC program emails and respond to participant inquiries in a timely, professional manner
Make outbound appointment reminder phone calls and return calls from participants regarding scheduling or general program questions
Process and respond to participant requests submitted through the online portal, including updates to appointments, document submissions, or general inquiries
Oversee all participant communications via the WIC texting platform, including appointment reminders, missed appointment messages, follow‑up messages, and general outreach
Maintain accurate records of communication attempts and outcomes in accordance with program protocols
Collaborate with staff to ensure consistent messaging and support participant engagement
Uphold confidentiality, customer service standards, and WIC program policies at all times
Omission of specific duties does not exclude them from this position if the work is similar, related, or a logical assignment for this position
Qualifications
Education:
High school diploma or equivalent (required).
Experience:
Previous experience in a customer service, administrative, or social service role is preferred. Experience working with diverse populations, particularly low‑income families, is an advantage.
Skills:
Strong communication and interpersonal skills, with the ability to engage and assist clients from various backgrounds; Valid driver’s license and auto insurance; Excellent organizational skills and attention to detail; Comfort with technology, including email systems, texting platforms, and online portals; Ability to maintain confidentiality and handle sensitive information with discretion; Bilingual skills (English/Spanish) required.
Working Conditions/Physical Demand: Working indoors with client/customer contact with use of phone, computers and medical equipment.
In compliance with New Jersey's Pay Transparency Act, the total compensation range for this position is USD $30,000.00 to USD $65,000.00. When determining an offer, VNA Health Group considers factors such as the scope and responsibilities of the role, the candidate's work experience, education/training, relevant skills, internal pay equity, and market and organizational conditions. The total compensation range reflects the total package, including base salary, overtime, bonuses, add‑on incentives, special clinical compensation, retirement plans, and all other benefits. For more details about our benefits, please visit our Careers page.
EEOC
VNA Health Group provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.
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