Tualatin Hills Park & Recreation District
911 Dispatcher (Communications Officer)
Tualatin Hills Park & Recreation District, Athens, Georgia, us, 30604
911 Dispatcher (Communications Officer)
– Tualatin Hills Park & Recreation District
Hiring Incentive Effective October 1, 2023 , newly hired Communications Officers (including lateral entries: Communication Officer II, III, and IV) may qualify for a hiring incentive based on application and start dates.
Incentive Schedule
Apply before November 1, 2025: $10,000
Apply on or after November 1, 2025, and start by April 30, 2026: $7,000
Apply on or after November 1, 2025, and start between May 1 and July 31, 2026: $5,000
Apply on or after November 1, 2025, and start on or after August 1, 2026: $3,000
Payment Structure The incentive is paid in three installments following documented satisfactory job performance at 3 months, 6 months, and 12 months of service.
Lateral Entry Rank and starting base salary are determined by prior
POST-certified communications officer experience.
Reports to Communications Supervisor
FLSA Status Non-Exempt
Classification Personnel System, requires satisfactory completion of a twelve-month probationary period.
Pay Grade 115-117; depending on experience
Safety Sensitive Yes, subject to random drug testing per the Athens-Clarke County Drug and Alcohol Ordinance.
Purpose of Job The purpose of this role is to perform specialized work duties involving receiving and processing requests for emergency assistance within the telecommunications section. Responsibilities include receiving, classifying and prioritizing incoming emergency calls, dispatching appropriate police and emergency personnel, operating telephones, communications equipment, and law enforcement computers, acting as a liaison between callers and police/fire/emergency representatives, and performing additional tasks as assigned.
Job Related Requirements Work Schedule:
12‑hour shifts/Rotating shifts. May be required to work on religious holidays. Regular and predictable attendance is required. Must work cooperatively with others. If vehicle operation is required, responsibility for vehicle safety, readiness and operation per ACC's safe driving policy.
Emergency Position This position is designated as an emergency position that requires attendance at work under all types of emergency conditions (e.g., inclement weather, utility failure, fire, forced evacuations).
Phase I Requirements
High school diploma or equivalent, or an equivalent combination of education, training, and experience that provides requisite knowledge, skills, and abilities.
Must be a United States Citizen (P.O.S.T. requirement).
Requires possession of or ability to obtain certification for NCIC and GCIC.
One year of experience in radio and telecommunications or related experience preferred.
Phase II Requirements After meeting Phase I requirements, applicants will be invited to the CritiCall Communications Officer aptitude testing. Successful candidates will advance to Phase III.
Phase III Requirements Successful completion of a background investigation and polygraph exam is required.
Essential Duties and Responsibilities
Answer the telephone; evaluate and process calls; provide information; take and relay messages; direct calls to appropriate personnel.
Receive, monitor, and dispatch radio communications traffic for Police, Fire, and Sheriff's Departments and all E‑911 calls.
Screen all incoming telephone calls, categorize and prioritize, and take messages for police personnel.
Dispatch appropriate agency personnel, backup units, ambulances, fire fighters, and wreckers.
Provide field officers with necessary information upon request (license, insurance, tag, warrant checks, background info).
Convey information to general public, public safety agencies, businesses, utilities, and other police personnel.
Make written reports from telephone information; generate incident cards for calls requiring action.
Maintain continuous log of incoming telephone/radio calls and officer availability; monitor position of field officers.
Maintain wrecker list, arrest log, BOLO log, extra patrol log, barred list log, and record of house check calls and cancellations.
Monitor and route incoming messages from national and state computer networks; enter/remove information into National, state, and department computer systems.
Monitor and route incoming calls from Civil Defense and National Weather Service.
Monitor alarm board; log burglar/fire alarm calls.
Test all Fire Department radio equipment at beginning of day shift.
Assist in training new Communications Officers as needed.
Perform basic computer maintenance tasks.
Respond to routine requests for information from officials, employees, and staff, the public, or other individuals.
Prepare and/or generate routine correspondence, letters, memoranda, forms, reports, and other documents via computer.
Use knowledge of various software programs to operate a computer efficiently.
Respond to a wide range of questions from the public, including non‑public safety inquiries.
Perform other related duties as required.
Knowledge, Skills and Abilities Knowledge of department policies, procedures, terminologies, federal/state statutes, local ordinances, and crime information center regulations; ability to operate various equipment; strong oral and written communication skills; independent judgment; mathematical calculations; computer application proficiency; planning and organizational skills; compliance with regulations; physical ability to operate equipment; interpersonal communication; and ability to work under stress.
Supplemental Information Physical requirements and additional capabilities are described in the attached ADA Minimum Qualifications document.
Equal Employment Opportunity ACCGov is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity, national origin, veteran status, or genetic information. ACCGov is committed to providing access, equal opportunity, and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities. To request reasonable accommodation, contact Leah Jagatic, HR Coordinator, Human Resources, 762‑400‑6370 or leah.jagatic@accgov.com.
Benefits
Health Insurance
Dental Insurance
Vision Insurance
Pet Insurance
Group Accident insurance
Critical Illness insurance
Employer‑paid basic life insurance
Contributory term life insurance
Whole life insurance
Employer Paid Short Term Disability
Long Term Disability
Employee Assistance Program
Paid Time Off
13 paid holidays
Employer Paid Pension Plan (10 years of service)
Deferred Compensation Program with employer match
Tuition Reimbursement Program
Public Service Loan Forgiveness Employer – Federal Student Aid
Robust Wellness Program – earn up to $175 per quarter for participation
Employee Fitness Center – free for employees, spouse, and children 18+
Free onsite health screenings (to include hearing, skin cancer, biometric screening, flu shots)
Safety & Risk training and job related vaccinations
Uniforms provided
Ongoing Training Opportunities and Career Development – Government Wide Learning Management System
Discount Admissions – ACCGov Parks, Georgia Aquarium
Annual employee appreciation events
Contact Referrals increase your chances of interviewing at Tualatin Hills Park & Recreation District by 2x. Get notified about new Emergency Dispatcher jobs in Athens, GA.
#J-18808-Ljbffr
– Tualatin Hills Park & Recreation District
Hiring Incentive Effective October 1, 2023 , newly hired Communications Officers (including lateral entries: Communication Officer II, III, and IV) may qualify for a hiring incentive based on application and start dates.
Incentive Schedule
Apply before November 1, 2025: $10,000
Apply on or after November 1, 2025, and start by April 30, 2026: $7,000
Apply on or after November 1, 2025, and start between May 1 and July 31, 2026: $5,000
Apply on or after November 1, 2025, and start on or after August 1, 2026: $3,000
Payment Structure The incentive is paid in three installments following documented satisfactory job performance at 3 months, 6 months, and 12 months of service.
Lateral Entry Rank and starting base salary are determined by prior
POST-certified communications officer experience.
Reports to Communications Supervisor
FLSA Status Non-Exempt
Classification Personnel System, requires satisfactory completion of a twelve-month probationary period.
Pay Grade 115-117; depending on experience
Safety Sensitive Yes, subject to random drug testing per the Athens-Clarke County Drug and Alcohol Ordinance.
Purpose of Job The purpose of this role is to perform specialized work duties involving receiving and processing requests for emergency assistance within the telecommunications section. Responsibilities include receiving, classifying and prioritizing incoming emergency calls, dispatching appropriate police and emergency personnel, operating telephones, communications equipment, and law enforcement computers, acting as a liaison between callers and police/fire/emergency representatives, and performing additional tasks as assigned.
Job Related Requirements Work Schedule:
12‑hour shifts/Rotating shifts. May be required to work on religious holidays. Regular and predictable attendance is required. Must work cooperatively with others. If vehicle operation is required, responsibility for vehicle safety, readiness and operation per ACC's safe driving policy.
Emergency Position This position is designated as an emergency position that requires attendance at work under all types of emergency conditions (e.g., inclement weather, utility failure, fire, forced evacuations).
Phase I Requirements
High school diploma or equivalent, or an equivalent combination of education, training, and experience that provides requisite knowledge, skills, and abilities.
Must be a United States Citizen (P.O.S.T. requirement).
Requires possession of or ability to obtain certification for NCIC and GCIC.
One year of experience in radio and telecommunications or related experience preferred.
Phase II Requirements After meeting Phase I requirements, applicants will be invited to the CritiCall Communications Officer aptitude testing. Successful candidates will advance to Phase III.
Phase III Requirements Successful completion of a background investigation and polygraph exam is required.
Essential Duties and Responsibilities
Answer the telephone; evaluate and process calls; provide information; take and relay messages; direct calls to appropriate personnel.
Receive, monitor, and dispatch radio communications traffic for Police, Fire, and Sheriff's Departments and all E‑911 calls.
Screen all incoming telephone calls, categorize and prioritize, and take messages for police personnel.
Dispatch appropriate agency personnel, backup units, ambulances, fire fighters, and wreckers.
Provide field officers with necessary information upon request (license, insurance, tag, warrant checks, background info).
Convey information to general public, public safety agencies, businesses, utilities, and other police personnel.
Make written reports from telephone information; generate incident cards for calls requiring action.
Maintain continuous log of incoming telephone/radio calls and officer availability; monitor position of field officers.
Maintain wrecker list, arrest log, BOLO log, extra patrol log, barred list log, and record of house check calls and cancellations.
Monitor and route incoming messages from national and state computer networks; enter/remove information into National, state, and department computer systems.
Monitor and route incoming calls from Civil Defense and National Weather Service.
Monitor alarm board; log burglar/fire alarm calls.
Test all Fire Department radio equipment at beginning of day shift.
Assist in training new Communications Officers as needed.
Perform basic computer maintenance tasks.
Respond to routine requests for information from officials, employees, and staff, the public, or other individuals.
Prepare and/or generate routine correspondence, letters, memoranda, forms, reports, and other documents via computer.
Use knowledge of various software programs to operate a computer efficiently.
Respond to a wide range of questions from the public, including non‑public safety inquiries.
Perform other related duties as required.
Knowledge, Skills and Abilities Knowledge of department policies, procedures, terminologies, federal/state statutes, local ordinances, and crime information center regulations; ability to operate various equipment; strong oral and written communication skills; independent judgment; mathematical calculations; computer application proficiency; planning and organizational skills; compliance with regulations; physical ability to operate equipment; interpersonal communication; and ability to work under stress.
Supplemental Information Physical requirements and additional capabilities are described in the attached ADA Minimum Qualifications document.
Equal Employment Opportunity ACCGov is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity, national origin, veteran status, or genetic information. ACCGov is committed to providing access, equal opportunity, and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities. To request reasonable accommodation, contact Leah Jagatic, HR Coordinator, Human Resources, 762‑400‑6370 or leah.jagatic@accgov.com.
Benefits
Health Insurance
Dental Insurance
Vision Insurance
Pet Insurance
Group Accident insurance
Critical Illness insurance
Employer‑paid basic life insurance
Contributory term life insurance
Whole life insurance
Employer Paid Short Term Disability
Long Term Disability
Employee Assistance Program
Paid Time Off
13 paid holidays
Employer Paid Pension Plan (10 years of service)
Deferred Compensation Program with employer match
Tuition Reimbursement Program
Public Service Loan Forgiveness Employer – Federal Student Aid
Robust Wellness Program – earn up to $175 per quarter for participation
Employee Fitness Center – free for employees, spouse, and children 18+
Free onsite health screenings (to include hearing, skin cancer, biometric screening, flu shots)
Safety & Risk training and job related vaccinations
Uniforms provided
Ongoing Training Opportunities and Career Development – Government Wide Learning Management System
Discount Admissions – ACCGov Parks, Georgia Aquarium
Annual employee appreciation events
Contact Referrals increase your chances of interviewing at Tualatin Hills Park & Recreation District by 2x. Get notified about new Emergency Dispatcher jobs in Athens, GA.
#J-18808-Ljbffr