Accenture
Marketing & Commerce Managed Service Design Manager
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Marketing & Commerce Managed Service Design Manager
role at
Accenture
About Accenture Song Accenture Song accelerates growth and value for our clients through sustained customer relevance. Our capabilities span ideation to execution: growth, product and experience design; technology and experience platforms; creative, media and marketing strategy; and campaign, content and channel orchestration. With strong client relationships and deep industry expertise, we help our clients operate at the speed of life through the unlimited potential of imagination, technology and intelligence.
Who You Are If you relish delivering business, engaging with great brands and aiding clients to transform their marketing and digital organizations, we want to meet you! If you love innovating and building industry leading digital solutions, that’s your place.
Key Responsibilities
Develop new operating models and organizational structures for our clients that encompass people, process, technology and governance within and across marketing organizations to unlock value and meet desired business outcomes.
Lead teams to deliver value through developing new and updated operating models, marketing processes, change, training and communication plans and aid our clients to roll‑out and stand‑up transformational changes within their organization.
Gather and analyze information from our clients to determine the most valuable opportunities to improve integrated marketing performance and operations, and orchestrate roadmaps, organizations and operations to deliver this.
Identify ineffectiveness and areas of opportunity within a client’s marketing organization, determine strategic implications and lead teams to define detailed plans, inclusive of people, process and technology, to generate improvements.
Leverage knowledge of marketing strategy, brand and campaign operations to develop and implement plans and approaches, enabling client teams to operate in a “new way of working.”
Collaborate with working leadership level clients to co‑create solutions and approaches to improve and grow their ability to meet business objectives.
Support new business opportunities through participating in pitches and RFP responses.
Collaborate with other functional teams to deliver more holistic transformation solutions such as brand, creative and marketing strategy.
Support and participate in thought leadership for marketing challenges to orchestrate and operate in new ways, including Agile Marketing, to achieve their goals.
Lead activation engagements to aid clients to operate in new ways, in agile rhythms and to make the most of experience platforms such as Adobe.
Qualifications
Minimum 6 years of marketing/marketing operations experience with integrated CRM, direct‑response and/or data‑driven marketing for B2C, B2B or B2B2C organizations.
Minimum 3 years in a leadership capacity defining strategies and plans that improve and grow business outcomes.
Minimum 2 years of experience consulting as a marketing strategist or defining process and organizational design solutions in a business environment.
Minimum 5 years of experience working within a digital business or digital agency.
Minimum 5 years of professional services in digital business or digital marketing, including solutions for Fortune 500 clients.
Bonus Points
Bachelor’s degree or equivalent.
Core management consulting skills including strategic skills, critical thinking, clear communication.
Subject matter knowledge in integrated marketing operations and processes with expertise in data‑driven multichannel relationship marketing.
Experience leading and facilitating working sessions with teams and leaders.
Experience architecting, implementing and managing organizational change.
Experience designing, developing and implementing marketing and digital processes.
Knowledge of digital marketing best practices and leading measurements.
Ability to establish and grow long‑term trusted relationships.
Proven experience leading teams to deliver quality results and outputs per agreed timelines and plans.
Self‑starter with strong organizational skills.
Willingness to learn new things, innovate and grow.
Able to collaborate across disciplines, teams and organizational lines.
Understanding of CRM strategic concepts and services.
Compensation Compensation varies by location, role, skill set, and level of experience.
Equal Employment Opportunity We believe that no one should be discriminated against because of their differences. All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis protected by federal, state, or local law. We are an EEO and affirmative action employer of veterans and individuals with disabilities and are committed to providing veteran employment opportunities.
Accommodation Statement Accenture is committed to providing equal employment opportunities for persons with disabilities or religious observances, including reasonable accommodation when needed. If you are hired by Accenture and require accommodation to perform the essential functions of your role, you will be asked to participate in our reasonable accommodation process.
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Marketing & Commerce Managed Service Design Manager
role at
Accenture
About Accenture Song Accenture Song accelerates growth and value for our clients through sustained customer relevance. Our capabilities span ideation to execution: growth, product and experience design; technology and experience platforms; creative, media and marketing strategy; and campaign, content and channel orchestration. With strong client relationships and deep industry expertise, we help our clients operate at the speed of life through the unlimited potential of imagination, technology and intelligence.
Who You Are If you relish delivering business, engaging with great brands and aiding clients to transform their marketing and digital organizations, we want to meet you! If you love innovating and building industry leading digital solutions, that’s your place.
Key Responsibilities
Develop new operating models and organizational structures for our clients that encompass people, process, technology and governance within and across marketing organizations to unlock value and meet desired business outcomes.
Lead teams to deliver value through developing new and updated operating models, marketing processes, change, training and communication plans and aid our clients to roll‑out and stand‑up transformational changes within their organization.
Gather and analyze information from our clients to determine the most valuable opportunities to improve integrated marketing performance and operations, and orchestrate roadmaps, organizations and operations to deliver this.
Identify ineffectiveness and areas of opportunity within a client’s marketing organization, determine strategic implications and lead teams to define detailed plans, inclusive of people, process and technology, to generate improvements.
Leverage knowledge of marketing strategy, brand and campaign operations to develop and implement plans and approaches, enabling client teams to operate in a “new way of working.”
Collaborate with working leadership level clients to co‑create solutions and approaches to improve and grow their ability to meet business objectives.
Support new business opportunities through participating in pitches and RFP responses.
Collaborate with other functional teams to deliver more holistic transformation solutions such as brand, creative and marketing strategy.
Support and participate in thought leadership for marketing challenges to orchestrate and operate in new ways, including Agile Marketing, to achieve their goals.
Lead activation engagements to aid clients to operate in new ways, in agile rhythms and to make the most of experience platforms such as Adobe.
Qualifications
Minimum 6 years of marketing/marketing operations experience with integrated CRM, direct‑response and/or data‑driven marketing for B2C, B2B or B2B2C organizations.
Minimum 3 years in a leadership capacity defining strategies and plans that improve and grow business outcomes.
Minimum 2 years of experience consulting as a marketing strategist or defining process and organizational design solutions in a business environment.
Minimum 5 years of experience working within a digital business or digital agency.
Minimum 5 years of professional services in digital business or digital marketing, including solutions for Fortune 500 clients.
Bonus Points
Bachelor’s degree or equivalent.
Core management consulting skills including strategic skills, critical thinking, clear communication.
Subject matter knowledge in integrated marketing operations and processes with expertise in data‑driven multichannel relationship marketing.
Experience leading and facilitating working sessions with teams and leaders.
Experience architecting, implementing and managing organizational change.
Experience designing, developing and implementing marketing and digital processes.
Knowledge of digital marketing best practices and leading measurements.
Ability to establish and grow long‑term trusted relationships.
Proven experience leading teams to deliver quality results and outputs per agreed timelines and plans.
Self‑starter with strong organizational skills.
Willingness to learn new things, innovate and grow.
Able to collaborate across disciplines, teams and organizational lines.
Understanding of CRM strategic concepts and services.
Compensation Compensation varies by location, role, skill set, and level of experience.
Equal Employment Opportunity We believe that no one should be discriminated against because of their differences. All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis protected by federal, state, or local law. We are an EEO and affirmative action employer of veterans and individuals with disabilities and are committed to providing veteran employment opportunities.
Accommodation Statement Accenture is committed to providing equal employment opportunities for persons with disabilities or religious observances, including reasonable accommodation when needed. If you are hired by Accenture and require accommodation to perform the essential functions of your role, you will be asked to participate in our reasonable accommodation process.
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