Fontainbleau
POSITION OVERVIEW:
The Casino Host is responsible for providing exceptional guest service to valued casino players. This position focuses on building and maintaining relationships with guests to encourage repeat visits and increase customer loyalty. The Casino Host will ensure that guests feel welcomed and appreciated by anticipating their needs and delivering a superior casino experience.
ESSENTIAL DUTIES AND RESPONSIBILITIES: The following and other duties may be assigned as necessary:
Greet and welcome guests on the casino floor, providing assistance with accommodations, dining, and entertainment
Monitor guest activity, preferences, and play levels to identify potential VIP players
Assist in resolving guest issues or complaints in a timely and professional manner
Issue complimentary items (comps) based on established guidelines and guest play levels
Participate in events and promotions to engage and retain casino patrons
Record and update player interactions in the casino's management system
Maintain a visible presence on the casino floor to assist with guest inquiries and needs
Communicate with other departments to ensure seamless guest experiences
Temporary or permanent duties and responsibilities may be added to or modified as deemed necessary
QUALIFICATION REQUIREMENTS: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Must be at least 21 years of age.
High school diploma or equivalent
One (1) year of experience in player development, casino marketing, guest service or a similar role within the casino or hospitality industry
Bilingual in Chinese (Mandarin and/or Cantonese), Vietnamese, or other languages required; ability to communicate effectively with diverse groups in both written and spoken formats.
Knowledge of casino marketing strategies and player segmentation
Excellent communication and interpersonal skills
Cross-cultural experience preferred
Ability to work in a fast-paced environment and handle guest complaints professionally
Strong organizational skills and attention to detail
Proven ability to build and maintain relationships with high-value players
Basic understanding of casino operations and player tracking systems is preferred
Analytical mindset with the ability to use data to drive decision-making
Must have excellent communication skills, planning skills, judgment, high moral integrity, and a strong work ethic
Must conduct oneself in accordance with all Nevada Gaming Commission Regulations and Player Development departmental policies and procedures
Excellent relationship-building and customer service skills
Ability to clearly present information through the spoken or written word; speak with customers or employees, listen effectively
Ability to demonstrate a high level of service delivery; to do what is necessary to ensure customer satisfaction, deal with service shortfalls, and prioritize customer or client needs
Ability to be tactful and polite, maintain confidences, and foster an ethical work environment; handle all situations with sincerity
Must present a professional image of excitement, enthusiasm, and outgoing personality, while being able to project a professional image
Ability to deliver a service level that creates an atmosphere that makes our Guests want to return, giving each Guest a positive, memorable entertainment experience
Strong financial management skills, including experience with budgeting, forecasting, and financial analysis
Must be computer literate and proficient with MS Office, Word, Excel, and Outlook and ability to learn additional software as needed
Must be willing and able to work a flexible schedule to include holidays, nights, and weekends
Ability to work in a fast-paced, busy, and somewhat stressful environment
SUPERVISORY RESPONSIBILITIES This position does not have supervisory responsibilities.
DIVERSITY COMMITMENT Fontainebleau Las Vegas is committed to ensuring an inclusive space and sense of belonging for our Members. We believe our workforce should reflect the vast diversity of the communities we serve, and that diverse voices should be intentionally integrated into our work. We foster a culture of difference and diversity of identity, experience, and perspective, while actively striving for inclusive behaviors across our Company. By promoting these values and continuously pushing for better, we aim to create a positive work environment that encourages equality, inclusion, empowerment, and respect.
CERTIFICATES, LICENSES, REGISTRATIONS Member must be able to qualify for licenses and permits required by federal, state, and local regulations.
LANGUAGE SKILLS Ability to read and interpret documents in English, such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to read and communicate verbally in English. Written communication skills in English may also be required.
REASONING ABILITY Ability to apply commonsense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations.
PHYSICAL DEMANDS The physical demands described here are representative of those that must be met by a Member to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the Member is regularly required to stand and use hands and fingers to handle or utilize objects, tools, or controls. The Member frequently is required to reach with hands and arms and talk or hear. Specific vision abilities required by this job include close vision and peripheral vision.
The Member must regularly lift and/or move up to 10 pounds, frequently lift and/or move up to 25 pounds, and occasionally lift and/or move up to 50 pounds, and must have the ability to push, pull, reach, bend, twist, stoop, stack, crouch, kneel and balance when performing job duties in varying work areas such as confined spaces.
WORK ENVIRONMENT The work environment characteristics described here are representative of those a Member encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderate.
Member could be exposed to an environment containing unrestricted secondhand tobacco smoke.
PAY TRANSPARENCY Fontainebleau Las Vegas believes in developing and supporting our talent into the future. Our compensation program is designed to attract, motivate, and retain talented Members who are the driving force behind the Company's success. We strive to provide market-competitive compensation. Salary will be commensurate with experience and skill set, considering a candidate's qualifications, skills, competencies, and experience, as well as internal equity and market data alignment.
In alignment with our Company culture, we will strive to communicate openly about the goals of the Company and the design of the compensation program. The compensation process is designed to be fair and simple so that all Members and managers understand the Company's goals and future career development opportunities for upward mobility.
Salary
$55000 per hour - $75000 per hour
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ESSENTIAL DUTIES AND RESPONSIBILITIES: The following and other duties may be assigned as necessary:
Greet and welcome guests on the casino floor, providing assistance with accommodations, dining, and entertainment
Monitor guest activity, preferences, and play levels to identify potential VIP players
Assist in resolving guest issues or complaints in a timely and professional manner
Issue complimentary items (comps) based on established guidelines and guest play levels
Participate in events and promotions to engage and retain casino patrons
Record and update player interactions in the casino's management system
Maintain a visible presence on the casino floor to assist with guest inquiries and needs
Communicate with other departments to ensure seamless guest experiences
Temporary or permanent duties and responsibilities may be added to or modified as deemed necessary
QUALIFICATION REQUIREMENTS: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Must be at least 21 years of age.
High school diploma or equivalent
One (1) year of experience in player development, casino marketing, guest service or a similar role within the casino or hospitality industry
Bilingual in Chinese (Mandarin and/or Cantonese), Vietnamese, or other languages required; ability to communicate effectively with diverse groups in both written and spoken formats.
Knowledge of casino marketing strategies and player segmentation
Excellent communication and interpersonal skills
Cross-cultural experience preferred
Ability to work in a fast-paced environment and handle guest complaints professionally
Strong organizational skills and attention to detail
Proven ability to build and maintain relationships with high-value players
Basic understanding of casino operations and player tracking systems is preferred
Analytical mindset with the ability to use data to drive decision-making
Must have excellent communication skills, planning skills, judgment, high moral integrity, and a strong work ethic
Must conduct oneself in accordance with all Nevada Gaming Commission Regulations and Player Development departmental policies and procedures
Excellent relationship-building and customer service skills
Ability to clearly present information through the spoken or written word; speak with customers or employees, listen effectively
Ability to demonstrate a high level of service delivery; to do what is necessary to ensure customer satisfaction, deal with service shortfalls, and prioritize customer or client needs
Ability to be tactful and polite, maintain confidences, and foster an ethical work environment; handle all situations with sincerity
Must present a professional image of excitement, enthusiasm, and outgoing personality, while being able to project a professional image
Ability to deliver a service level that creates an atmosphere that makes our Guests want to return, giving each Guest a positive, memorable entertainment experience
Strong financial management skills, including experience with budgeting, forecasting, and financial analysis
Must be computer literate and proficient with MS Office, Word, Excel, and Outlook and ability to learn additional software as needed
Must be willing and able to work a flexible schedule to include holidays, nights, and weekends
Ability to work in a fast-paced, busy, and somewhat stressful environment
SUPERVISORY RESPONSIBILITIES This position does not have supervisory responsibilities.
DIVERSITY COMMITMENT Fontainebleau Las Vegas is committed to ensuring an inclusive space and sense of belonging for our Members. We believe our workforce should reflect the vast diversity of the communities we serve, and that diverse voices should be intentionally integrated into our work. We foster a culture of difference and diversity of identity, experience, and perspective, while actively striving for inclusive behaviors across our Company. By promoting these values and continuously pushing for better, we aim to create a positive work environment that encourages equality, inclusion, empowerment, and respect.
CERTIFICATES, LICENSES, REGISTRATIONS Member must be able to qualify for licenses and permits required by federal, state, and local regulations.
LANGUAGE SKILLS Ability to read and interpret documents in English, such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to read and communicate verbally in English. Written communication skills in English may also be required.
REASONING ABILITY Ability to apply commonsense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations.
PHYSICAL DEMANDS The physical demands described here are representative of those that must be met by a Member to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the Member is regularly required to stand and use hands and fingers to handle or utilize objects, tools, or controls. The Member frequently is required to reach with hands and arms and talk or hear. Specific vision abilities required by this job include close vision and peripheral vision.
The Member must regularly lift and/or move up to 10 pounds, frequently lift and/or move up to 25 pounds, and occasionally lift and/or move up to 50 pounds, and must have the ability to push, pull, reach, bend, twist, stoop, stack, crouch, kneel and balance when performing job duties in varying work areas such as confined spaces.
WORK ENVIRONMENT The work environment characteristics described here are representative of those a Member encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderate.
Member could be exposed to an environment containing unrestricted secondhand tobacco smoke.
PAY TRANSPARENCY Fontainebleau Las Vegas believes in developing and supporting our talent into the future. Our compensation program is designed to attract, motivate, and retain talented Members who are the driving force behind the Company's success. We strive to provide market-competitive compensation. Salary will be commensurate with experience and skill set, considering a candidate's qualifications, skills, competencies, and experience, as well as internal equity and market data alignment.
In alignment with our Company culture, we will strive to communicate openly about the goals of the Company and the design of the compensation program. The compensation process is designed to be fair and simple so that all Members and managers understand the Company's goals and future career development opportunities for upward mobility.
Salary
$55000 per hour - $75000 per hour
#J-18808-Ljbffr