Washington County
Communications Officer
Washington County, located in West Bend, Wisconsin has an excellent opportunity for a Communications Officer within our Sheriff's Department. The Sheriff's Office operates a 24-hour Communications Center that answers 911 emergency calls and dispatches for the Sheriff's Office, 5 Police Departments, and 14 Fire and Rescue agencies. Communications Officers receive, relay, and dispatch emergency calls for service; enter, update and retrieve information from a variety of computer systems; utilize computer-aided dispatch (CAD); and operate a variety of communications equipment, including radio consoles and telephones.
Washington County is recognized for our commitment to providing quality services to the citizens of our community. Our team members embrace the challenge of meeting goals and expectations. Every day we work to creatively problem solve, innovate and collaborate as a team to meet customer needs and deliver solutions.
Mission We create an environment for residents and businesses to enjoy our authentic quality of life through a well governed and administered county dedicated to safe and secure communities; economic growth and vitality; effective mobility and reliable infrastructure; and access to basic needs.
Vision Washington County strives to cultivate its rich heritage, vibrant economy and attractive communities through the distinct values that define us.
Values Respect, Optimism, Integrity, Innovation, Compassion, and Collaboration.
Benefits
Health, Dental, and Life Insurance
Short and Long Term Disability
Medical and Dependent Flexible Spending Accounts
Wisconsin Retirement System and Wisconsin Deferred Compensation (IRS 457)
Holidays and Paid Time Off (PTO)
Tuition and fitness center reimbursement
Qualifications
A citizen of the United States and 19 at the time of application
Prior work experience preferably involving public safety, communications, or customer service
Able to work nights, weekends, and holidays as required
Good verbal and written communication skills
Clear and concise speech
React quickly and effectively in stressful situations
Ability to work with the public, including persons in crisis
Establish and maintain effective working relationships
Must possess a valid Wisconsin driver's license upon appointment with vision correctable to 20/20
No felony or serious misdemeanor convictions and must successfully pass a physical examination, audiogram, drug screening, and security clearance as conducted by the Sheriff prior to hire
Educational Requirements
High School Diploma or GED
Merit Based Salary (reviewed annually) Starting annual: $61,360 assuming full-time hours worked (pay is hourly at $29.50/hour). Pay is based on experience; to include consideration for lateral pay transfers on a case-by-case basis.
Minimum hourly rate: $30.39
Position Summary Under the general direction of the Communications Supervisor, operates all communications equipment in the Sheriff's Office or mobile command posts as required.
Duties
Receives and transmits messages to and from cars, other stations and other terminals using radio, telephone and teletype equipment
Complies with all Sheriff's Office Standard Operating Procedures (S.O.P), Official Orders and Directives
Successfully meets or exceeds the minimum standard or performance levels of those S.O.P. or Directives that require periodic testing or qualifying
After training, efficiently and effectively operates a Computer Aided Dispatch (CAD) system
Receives calls-for-service, assign law enforcement officers, fire / rescue personnel, highway departments, wreckers, and other resources to incident. Prioritizes calls-for-service
Obtains teletype operation certification and transmits messages on provided devices
Enters required notices and information to CIB and NCIC as directed by operation policies
Monitors and maintains building security and surveillance via provided devices and methods
Attends and satisfactorily completes all in-service training, on-the-job training and specialized schools and classes, as required
Performs such other duties as may be required, including responding to an emergency event
Work Direction Received Works under the general direction Communications Supervisor.
Decision Making Decisions are made independently.
Interaction There is significant interaction with other law enforcement agencies, County departments, the District Attorney's Office, the court system, and the general public.
Essential Knowledge and Abilities
Pass written and/or aptitude test designated to determine suitability for position
Ability to speak clearly and be understood when using the radio or telephone
Obtain and maintain current teletype operator certification prior to expiration of probation period
Successfully achieve a passing grade and finish all training classes, courses, or seminars required by the State of Wisconsin or the Sheriff's Office
Ability to accept and carry out all orders
Ability to remain calm and to control emotions under stress
Ability to develop skills to a practical level in the use of all communications equipment before the end of probation period
Interact effectively with co workers and the general public
Able to fulfill physical demands of job, sensory demands (seeing and hearing), and cognitive demands (concentration, conceptualization, memorization)
Probationary Period 1 year.
Residency Must establish and maintain residency within Washington County or the surrounding counties (Dodge, Fond du Lac, Milwaukee, Ozaukee, Sheboygan and Waukesha counties) by the end of the probationary period.
Equal Opportunity Employer Washington County is an Equal Opportunity Employer of Minorities, Females, Protected Veterans, and Individual with Disabilities.
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Washington County is recognized for our commitment to providing quality services to the citizens of our community. Our team members embrace the challenge of meeting goals and expectations. Every day we work to creatively problem solve, innovate and collaborate as a team to meet customer needs and deliver solutions.
Mission We create an environment for residents and businesses to enjoy our authentic quality of life through a well governed and administered county dedicated to safe and secure communities; economic growth and vitality; effective mobility and reliable infrastructure; and access to basic needs.
Vision Washington County strives to cultivate its rich heritage, vibrant economy and attractive communities through the distinct values that define us.
Values Respect, Optimism, Integrity, Innovation, Compassion, and Collaboration.
Benefits
Health, Dental, and Life Insurance
Short and Long Term Disability
Medical and Dependent Flexible Spending Accounts
Wisconsin Retirement System and Wisconsin Deferred Compensation (IRS 457)
Holidays and Paid Time Off (PTO)
Tuition and fitness center reimbursement
Qualifications
A citizen of the United States and 19 at the time of application
Prior work experience preferably involving public safety, communications, or customer service
Able to work nights, weekends, and holidays as required
Good verbal and written communication skills
Clear and concise speech
React quickly and effectively in stressful situations
Ability to work with the public, including persons in crisis
Establish and maintain effective working relationships
Must possess a valid Wisconsin driver's license upon appointment with vision correctable to 20/20
No felony or serious misdemeanor convictions and must successfully pass a physical examination, audiogram, drug screening, and security clearance as conducted by the Sheriff prior to hire
Educational Requirements
High School Diploma or GED
Merit Based Salary (reviewed annually) Starting annual: $61,360 assuming full-time hours worked (pay is hourly at $29.50/hour). Pay is based on experience; to include consideration for lateral pay transfers on a case-by-case basis.
Minimum hourly rate: $30.39
Position Summary Under the general direction of the Communications Supervisor, operates all communications equipment in the Sheriff's Office or mobile command posts as required.
Duties
Receives and transmits messages to and from cars, other stations and other terminals using radio, telephone and teletype equipment
Complies with all Sheriff's Office Standard Operating Procedures (S.O.P), Official Orders and Directives
Successfully meets or exceeds the minimum standard or performance levels of those S.O.P. or Directives that require periodic testing or qualifying
After training, efficiently and effectively operates a Computer Aided Dispatch (CAD) system
Receives calls-for-service, assign law enforcement officers, fire / rescue personnel, highway departments, wreckers, and other resources to incident. Prioritizes calls-for-service
Obtains teletype operation certification and transmits messages on provided devices
Enters required notices and information to CIB and NCIC as directed by operation policies
Monitors and maintains building security and surveillance via provided devices and methods
Attends and satisfactorily completes all in-service training, on-the-job training and specialized schools and classes, as required
Performs such other duties as may be required, including responding to an emergency event
Work Direction Received Works under the general direction Communications Supervisor.
Decision Making Decisions are made independently.
Interaction There is significant interaction with other law enforcement agencies, County departments, the District Attorney's Office, the court system, and the general public.
Essential Knowledge and Abilities
Pass written and/or aptitude test designated to determine suitability for position
Ability to speak clearly and be understood when using the radio or telephone
Obtain and maintain current teletype operator certification prior to expiration of probation period
Successfully achieve a passing grade and finish all training classes, courses, or seminars required by the State of Wisconsin or the Sheriff's Office
Ability to accept and carry out all orders
Ability to remain calm and to control emotions under stress
Ability to develop skills to a practical level in the use of all communications equipment before the end of probation period
Interact effectively with co workers and the general public
Able to fulfill physical demands of job, sensory demands (seeing and hearing), and cognitive demands (concentration, conceptualization, memorization)
Probationary Period 1 year.
Residency Must establish and maintain residency within Washington County or the surrounding counties (Dodge, Fond du Lac, Milwaukee, Ozaukee, Sheboygan and Waukesha counties) by the end of the probationary period.
Equal Opportunity Employer Washington County is an Equal Opportunity Employer of Minorities, Females, Protected Veterans, and Individual with Disabilities.
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