Encore
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Event Technical Specialist, Audio Visual - Mauna Lani
role at
Encore
Position Overview The Technical Specialist is responsible for the technical set up and operation of enhanced mid-level production events in a hospitality environment, while ensuring the utmost in client satisfaction. This position reports to an Associate Director of Project Management or Director of Project Management in their assigned area.
Key Job Responsibilities
Equipment Operation
– Ensures a flawlessly executed event through accurate and timely setup, operation, and breakdown of advanced audiovisual equipment as listed in the technical qualifications section; troubleshoots technical issues and resolves problems quickly; complies with all Company security and safety measures; ensures equipment is secure from theft and/or damage when in use.
Customer Service
– Provides excellent service and strives to exceed the expectations and needs of internal and external customers; maintains a positive relationship with all clients through effective communication; collaborates with internal team on event solutions pre-event and during event to ensure the best possible customer satisfaction; understands and fosters the hotel/client relationship.
Training/Staff Development
– Creates an atmosphere that fosters the development of technical and leadership skills in other employees; provides mentorship and coaching to technical, sales and operations team members to develop technical skills as needed; develops self as subject matter expert in discipline of specialty; stays current with technology and industry trends.
Event Supervision
– Performs advanced work (pre/during/post event) with operations team members; supervises and directs other technicians during an event.
Equipment Maintenance
– Assists team with proper security, storage, inventory, transportation, and maintenance of equipment; performs inventory and forecasting of equipment needs.
Job Qualifications
Bachelor’s Degree is preferred.
3+ years of event technology experience with specialty in Audio, Lighting, Projection, or Video is required.
3-4 years of customer service or hospitality experience is preferred.
Internal applicants must meet/complete all training and certification requirements… (link).
External applicants must meet/validate and achieve/complete all training and certifications required… (link).
Ability to interact professionally and effectively with a diverse work force, customer base and senior level management.
Strong customer, client and coworker interface experience and abilities.
A valid driver’s license is required for positions that may operate Company vehicles.
Must be able to lift 50 lbs.
Physical Requirements
Sitting: 2-3 Hours; Standing: 4-5 Hours; Walking: 4-5 Hours; Stooping: 2-3 Hours; Crawling: 2-3 Hours; Kneeling: 2-3 Hours; Bending: 2-3 Hours; Reaching (above your head): 2-3 Hours; Climbing: 0-1 Hours; Grasping: 4-5 Hours.
Lifting Requirements
0-15 lbs: Continuously; 16-50 lbs: Frequently; 51-100 lbs: Occasionally; Over 100 lbs: Occasionally.
Carrying Requirements
0-15 lbs: Continuously; 16-50 lbs: Frequently; 51-100 lbs: Occasionally; Over 100 lbs: Never.
Auditory/Visual Requirements
Close Vision: Continuously; Distance Vision: Continuously; Color Vision: Frequently; Peripheral Vision: Occasionally; Depth Perception: Frequently; Hearing: Continuously.
Pushing/Pulling Requirements
0-15 lbs: Continuously; 16-50 lbs: Frequently; 51-100 lbs: Frequently; Over 100 lbs: Occasionally.
Work Environment Hotel – Work is performed in a hotel/convention center environment with moderate exposure to outdoor temperatures and to dirt, sand and/or dust…
Warehouse – Work is performed at event venues as well as in a warehouse environment…
Compensation Hourly Pay Range: $31.59 - $38.70.
Encore is committed to providing the best benefits options for our employees and families. …
Seniority Level Mid‑Senior level
Employment type Full‑time
Job function Management and Manufacturing
Industries Events Services
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Event Technical Specialist, Audio Visual - Mauna Lani
role at
Encore
Position Overview The Technical Specialist is responsible for the technical set up and operation of enhanced mid-level production events in a hospitality environment, while ensuring the utmost in client satisfaction. This position reports to an Associate Director of Project Management or Director of Project Management in their assigned area.
Key Job Responsibilities
Equipment Operation
– Ensures a flawlessly executed event through accurate and timely setup, operation, and breakdown of advanced audiovisual equipment as listed in the technical qualifications section; troubleshoots technical issues and resolves problems quickly; complies with all Company security and safety measures; ensures equipment is secure from theft and/or damage when in use.
Customer Service
– Provides excellent service and strives to exceed the expectations and needs of internal and external customers; maintains a positive relationship with all clients through effective communication; collaborates with internal team on event solutions pre-event and during event to ensure the best possible customer satisfaction; understands and fosters the hotel/client relationship.
Training/Staff Development
– Creates an atmosphere that fosters the development of technical and leadership skills in other employees; provides mentorship and coaching to technical, sales and operations team members to develop technical skills as needed; develops self as subject matter expert in discipline of specialty; stays current with technology and industry trends.
Event Supervision
– Performs advanced work (pre/during/post event) with operations team members; supervises and directs other technicians during an event.
Equipment Maintenance
– Assists team with proper security, storage, inventory, transportation, and maintenance of equipment; performs inventory and forecasting of equipment needs.
Job Qualifications
Bachelor’s Degree is preferred.
3+ years of event technology experience with specialty in Audio, Lighting, Projection, or Video is required.
3-4 years of customer service or hospitality experience is preferred.
Internal applicants must meet/complete all training and certification requirements… (link).
External applicants must meet/validate and achieve/complete all training and certifications required… (link).
Ability to interact professionally and effectively with a diverse work force, customer base and senior level management.
Strong customer, client and coworker interface experience and abilities.
A valid driver’s license is required for positions that may operate Company vehicles.
Must be able to lift 50 lbs.
Physical Requirements
Sitting: 2-3 Hours; Standing: 4-5 Hours; Walking: 4-5 Hours; Stooping: 2-3 Hours; Crawling: 2-3 Hours; Kneeling: 2-3 Hours; Bending: 2-3 Hours; Reaching (above your head): 2-3 Hours; Climbing: 0-1 Hours; Grasping: 4-5 Hours.
Lifting Requirements
0-15 lbs: Continuously; 16-50 lbs: Frequently; 51-100 lbs: Occasionally; Over 100 lbs: Occasionally.
Carrying Requirements
0-15 lbs: Continuously; 16-50 lbs: Frequently; 51-100 lbs: Occasionally; Over 100 lbs: Never.
Auditory/Visual Requirements
Close Vision: Continuously; Distance Vision: Continuously; Color Vision: Frequently; Peripheral Vision: Occasionally; Depth Perception: Frequently; Hearing: Continuously.
Pushing/Pulling Requirements
0-15 lbs: Continuously; 16-50 lbs: Frequently; 51-100 lbs: Frequently; Over 100 lbs: Occasionally.
Work Environment Hotel – Work is performed in a hotel/convention center environment with moderate exposure to outdoor temperatures and to dirt, sand and/or dust…
Warehouse – Work is performed at event venues as well as in a warehouse environment…
Compensation Hourly Pay Range: $31.59 - $38.70.
Encore is committed to providing the best benefits options for our employees and families. …
Seniority Level Mid‑Senior level
Employment type Full‑time
Job function Management and Manufacturing
Industries Events Services
#J-18808-Ljbffr