Global Payments
Overview
Every day, Global Payments makes it possible for millions of people to move money between buyers and sellers using our payments solutions for credit, debit, prepaid and merchant services. Our worldwide team helps over 3 million companies, more than 1,300 financial institutions and over 600 million cardholders grow with confidence and achieve amazing results. We are driven by our passion for success and we are proud to deliver best-in-class payment technology and software solutions. Join our dynamic team and make your mark on the payments technology landscape of tomorrow.
Key Responsibilities
Deliver high-quality documentation in a variety of media; documentation includes:
Product manuals
Company policies and compliance documents
Online help articles
Customer bulletins
Client Community updates
Product Data Sheets
Conform to departmental style guidelines and ensure documentation meets the needs of the business and the audience
Adhere to departmental processes for the development, management, and control of documentation
Manage Client Community pages to ensure that documentation is accurate, up to date, and relevant
Work closely with the Product Management team and Product Development teams to stay up to date on current software requirements
Work with other departments to acquire and disseminate information in a timely manner
Adapt to changing business needs and changing industry practices to ensure that TouchNet documentation always meets the needs of the business and the audience
Research, analyze, organize, design, and develop the presentation of technical information
Edit documentation and other information products for non-documentation colleagues
Pursue job/career-related learning outside of the scope of assigned tasks, for example, classes, reading
All other duties as assigned
Qualifications
Degree in Computing, Technical Writing, Communications, or related field, or equivalent industry experience
Good understanding of the documentation lifecycle
Structured approach to documentation planning and design
Familiarity with common web technologies
High level of writing proficiency
Ability to analyze and organize complex material
Adapt easily to new technologies, methodologies, and writing techniques; advocates for change when necessary
Strong ability to successfully manage concurrent deliverables on time and with quality within fast-paced environment and under deadlines
High level of competence with MS Office and the Google suite
Excellent oral and written communication skills
Competent with HTML, CSS, and XML
Familiarity with Salesforce is a plus
Experience with technical writing tools such as: Adobe Acrobat, Madcap Flare, Document Management Systems, Content Management Systems and Wikis is a plus
Experience in a software development or payment industry environment is a plus
Experience writing for an international audience is a plus
Benefits Global Payments offers a comprehensive benefits package to all of our team members, including medical, dental and vision care, EAP programs, paid time off, recognition programs, retirement and investment options, charitable gift matching programs, and worldwide days of service. To learn more, review our Benefits page at: https://jobs.globalpayments.com/en/why-global-payments/benefits/
Global Payments Inc. is an equal opportunity employer.
Global Payments provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex (including pregnancy), national origin, ancestry, age, marital status, sexual orientation, gender identity or expression, disability, veteran status, genetic information or any other basis protected by law. Those applicants requiring reasonable accommodation to the application and/or interview process should notify a representative of the Human Resources Department.
Global Payments Inc. is an equal opportunity employer. Global Payments provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex (including pregnancy), national origin, ancestry, age, marital status, sexual orientation, gender identity or expression, disability, veteran status, genetic information or any other basis protected by law. If you wish to request reasonable accommodations related to applying for employment or provide feedback about the accessibility of this website, please contact jobs@globalpay.com.
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Key Responsibilities
Deliver high-quality documentation in a variety of media; documentation includes:
Product manuals
Company policies and compliance documents
Online help articles
Customer bulletins
Client Community updates
Product Data Sheets
Conform to departmental style guidelines and ensure documentation meets the needs of the business and the audience
Adhere to departmental processes for the development, management, and control of documentation
Manage Client Community pages to ensure that documentation is accurate, up to date, and relevant
Work closely with the Product Management team and Product Development teams to stay up to date on current software requirements
Work with other departments to acquire and disseminate information in a timely manner
Adapt to changing business needs and changing industry practices to ensure that TouchNet documentation always meets the needs of the business and the audience
Research, analyze, organize, design, and develop the presentation of technical information
Edit documentation and other information products for non-documentation colleagues
Pursue job/career-related learning outside of the scope of assigned tasks, for example, classes, reading
All other duties as assigned
Qualifications
Degree in Computing, Technical Writing, Communications, or related field, or equivalent industry experience
Good understanding of the documentation lifecycle
Structured approach to documentation planning and design
Familiarity with common web technologies
High level of writing proficiency
Ability to analyze and organize complex material
Adapt easily to new technologies, methodologies, and writing techniques; advocates for change when necessary
Strong ability to successfully manage concurrent deliverables on time and with quality within fast-paced environment and under deadlines
High level of competence with MS Office and the Google suite
Excellent oral and written communication skills
Competent with HTML, CSS, and XML
Familiarity with Salesforce is a plus
Experience with technical writing tools such as: Adobe Acrobat, Madcap Flare, Document Management Systems, Content Management Systems and Wikis is a plus
Experience in a software development or payment industry environment is a plus
Experience writing for an international audience is a plus
Benefits Global Payments offers a comprehensive benefits package to all of our team members, including medical, dental and vision care, EAP programs, paid time off, recognition programs, retirement and investment options, charitable gift matching programs, and worldwide days of service. To learn more, review our Benefits page at: https://jobs.globalpayments.com/en/why-global-payments/benefits/
Global Payments Inc. is an equal opportunity employer.
Global Payments provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex (including pregnancy), national origin, ancestry, age, marital status, sexual orientation, gender identity or expression, disability, veteran status, genetic information or any other basis protected by law. Those applicants requiring reasonable accommodation to the application and/or interview process should notify a representative of the Human Resources Department.
Global Payments Inc. is an equal opportunity employer. Global Payments provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex (including pregnancy), national origin, ancestry, age, marital status, sexual orientation, gender identity or expression, disability, veteran status, genetic information or any other basis protected by law. If you wish to request reasonable accommodations related to applying for employment or provide feedback about the accessibility of this website, please contact jobs@globalpay.com.
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