ATC
Senior Technical Recruiter | Recruitement Specialist | Sourcing Specialist
Monthly two days onsite needed in Madison WI
Required Skills (Need All; 8+ Years)
Demonstrated telecommunications provider services support and vendor management (e.g., AT&T, US Cellular, Lumen) (8+ years)
Experience provisioning a PBX (5+ years)
Telecommunications asset management and billing reconciliation (8+ years)
Managing call center software, distributing/managing VoIP phone numbers
Other Skills of Note (Need most; 8+ Years)
Call Tracing Software 8 years
Telecommunication Infrastructure and Service Inventories 5 years
Telecommunications bill payment systems 8 years
Telecommunications rates and billing systems 8 years
Telecommunications systems and services 5 years
Template and instructions development 5 years
Video Conferencing 3 years
Telecommunication: Design and configure of ACD, VoIP, and IVR systems 5 years
LAN 5 years
Telecommunications 8 years
Video Conferencing 3 years
Customer Service 8 years
Oral Communication 8 years
Written Communication 8 years
Description of Role The Telecommunication Specialist will serve as a high-level technical support resource for VoIP phone numbers, mobile device management (MDM), and dial plans, including analysis and design of call trees/call centers for internal communications. The role manages telecommunications data and improves processes/procedures through redundancy and automation where appropriate.
Requires experience in VoIP communications, telephony (configuration, testing, validation, administration, support, monitoring, maintenance) for telecom infrastructure, including process documentation and knowledge transfer. The candidate should have experience supporting daily operations in telecom billing/tracking systems and be familiar with routing protocols for VoIP, while working within WAN/LAN environments.
Preferred profile includes direct experience with Cisco Unified Communications suite (e.g., Cisco Unified Communications Manager, Cisco Unity Connection, Cisco Unified Contact Center Express or other call center software/services) and cloud knowledge as a plus. Must be able to work independently and within a team, prioritize daily vs. project tasks, and contribute recommendations for process improvements, project planning, system implementations, and system administration. High availability / 24x7-365 support experience is preferred. On-call support is required.
Seniority Level Mid-Senior level
Employment Type Contract
Job Function Information Technology
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Required Skills (Need All; 8+ Years)
Demonstrated telecommunications provider services support and vendor management (e.g., AT&T, US Cellular, Lumen) (8+ years)
Experience provisioning a PBX (5+ years)
Telecommunications asset management and billing reconciliation (8+ years)
Managing call center software, distributing/managing VoIP phone numbers
Other Skills of Note (Need most; 8+ Years)
Call Tracing Software 8 years
Telecommunication Infrastructure and Service Inventories 5 years
Telecommunications bill payment systems 8 years
Telecommunications rates and billing systems 8 years
Telecommunications systems and services 5 years
Template and instructions development 5 years
Video Conferencing 3 years
Telecommunication: Design and configure of ACD, VoIP, and IVR systems 5 years
LAN 5 years
Telecommunications 8 years
Video Conferencing 3 years
Customer Service 8 years
Oral Communication 8 years
Written Communication 8 years
Description of Role The Telecommunication Specialist will serve as a high-level technical support resource for VoIP phone numbers, mobile device management (MDM), and dial plans, including analysis and design of call trees/call centers for internal communications. The role manages telecommunications data and improves processes/procedures through redundancy and automation where appropriate.
Requires experience in VoIP communications, telephony (configuration, testing, validation, administration, support, monitoring, maintenance) for telecom infrastructure, including process documentation and knowledge transfer. The candidate should have experience supporting daily operations in telecom billing/tracking systems and be familiar with routing protocols for VoIP, while working within WAN/LAN environments.
Preferred profile includes direct experience with Cisco Unified Communications suite (e.g., Cisco Unified Communications Manager, Cisco Unity Connection, Cisco Unified Contact Center Express or other call center software/services) and cloud knowledge as a plus. Must be able to work independently and within a team, prioritize daily vs. project tasks, and contribute recommendations for process improvements, project planning, system implementations, and system administration. High availability / 24x7-365 support experience is preferred. On-call support is required.
Seniority Level Mid-Senior level
Employment Type Contract
Job Function Information Technology
#J-18808-Ljbffr