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City of Leavenworth, Kansas

Telecommunications Specialist

City of Leavenworth, Kansas, Leavenworth, Kansas, United States, 66048

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City of Leavenworth, Kansas

Position Description

Position Title:

Telecommunications Specialist

Department:

Police

Division:

Communications

FLSA:

Non-Exempt

Retirement:

KPERS

Effective Date:

December 15, 2016

GENERAL PURPOSE

Performs a variety of routine clerical, administrative and technical work in receiving and dispatching routine and emergency information; keeping official records, and assisting in the administration of the standard operating procedures of the Telecommunications Center.

SUPERVISION RECEIVED

Works under the limited supervision of the Communications Supervisor and/or Sergeant.

SUPERVISION EXERCISED

None.

Essential Duties and Responsibilities

Receives and responds to incoming routine and emergency telephone, including all 911 calls; gathers needed information from caller to determine the nature and location of the call; establishes a priority for the call; dispatches police, fire, ambulance or combinations in accordance with established procedures.

Frequently required to make quick independent judgments based on the information provided to prevent loss of property or life.

Responds to public inquiries and complaints; dispatches appropriate units to handle non-emergency calls.

Maintains status and location of police and fire units; directs additional personnel or equipment as needed; maintains contact with units on assignment and personnel from other agencies when required.

Monitors and operates radio frequencies for police, fire, public works, local government and Leavenworth County Sheriff's Department; determines proper course of action from received transmissions; transmits routing and emergency radio messages accordingly; provides telephonic support to units at incident scenes.

Activates alert tone for police unit emergency response when appropriate.

Initiates all Fire Department informational and emergency calls with the appropriate paging tone.

Provides fire department with needed information to handle incidents, including cross-street and hydrant information.

Monitors NAWAS for severe weather and makes appropriate announcements to law enforcement and civilian personnel; notifies school superintendent to aid in school cancellation decisions.

Coordinates received information with other agencies and city departments or divisions for non-emergency incidents such as animal calls, defective signal lights, missing or damaged traffic control devices.

Responds on computer to requests from national, state, county or occasionally international law enforcement agencies for information concerning status of persons, vehicles and other property entered into databases; provides specific registration, license status and warrant information.

Maintains the telecommunications center work area and equipment in clean and working condition.

Inputs into computer system municipal court warrants; maintains file of original copies removed upon warrant served or vacated.

Maintains temporary and permanent protection order files that are in effect.

Composes, types and edits correspondence, reports, memoranda and other materials requiring judgment; inputs data to standard office and department forms; makes simple postings to various reports.

Performs record keeping work maintaining dispatch logs.

Seniority level:

Entry level

Employment type:

Full-time

Job function:

Information Technology

Industries:

Government Administration

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